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The UK's most popular broadband provider

Choose from superfast fibre BT Infinity or standard BT Broadband

With FREE BT Sport, unlimited BT Wi-fi, plus online security and storage

Go for BT Infinity superfast fibre optic broadband

Superfast,
fibre optic broadband lets you do more online

It's so good, 9 out of 10
BT Infinity customers say they would recommend BT Infinity fibre broadband to their friends and family

All the speed you need
with BT Infinity 2

Download at up to 76Mb
that's a stunning up to 9x faster than the UK's average standard broadband speed

Download and stream movies, TV shows and music faster

Get better fibre broadband performance with BT Infinity

Watch iPlayer
with less interruption

Watch HD video
online with less buffering

Get the edge with super-responsive online gaming

Get online at the same time

Tablets, smartphones, laptops, games consoles...
they can all use your superfast connection at the same time

Everyone online together:
no more battling for bandwidth, even in the busiest home

We won't slow you down

Some providers
slow their broadband down at peak times

That's not good enough!
With BT's totally unlimited broadband packages you can browse and download all you like and we won't slow you down

    Or get online with standard BT Broadband

    If you can't get BT Infinity you can still enjoy standard BT Broadband

    Perfect for everyday web browsing,
    checking Facebook and reading the news

    Ideal for homes with lighter internet usage and fewer devices online at once

    Or get online with standard BT Broadband

    Upload and share
    photos and updates on your favourite sites

    With BT's totally unlimited packages we won't slow you down
    unlike some providers who slow their broadband down at peak times

    Stream content
    like movies and music

      BT Sport is FREE with
      BT Infinity and BT Broadband

      Find out more about BT Sport

      FREE access to
      BT Wi-fi hotspots

      Get online straight away.

      No need to wait for your home broadband to be installed. Use our BT Wi-fi hotspots as soon as you receive your order confirmation

      Unlimited usage!

      That's right. Use free BT Wi-fi for as long as you like, instead of eating into your mobile data allowance

      Free access to more than 5 million BT Wi-fi hotspots on-the-go, the UK's largest wi-fi network.

      App Store Google Play Windows Phone Store Blackberry World

      Stay safe online

      • BT NetProtect Plus,

        powered by MacAfee, helps to keep your computer and your confidential information safe. The whole family can enjoy the web without the worry

      • BT Parental Controls

        helps keep your family safe from unsuitable content online. It's fully customisable and easy to set up

      • BT Family Protection,

        from MacAfee, allows you to tailor the right level of protection on your computer to suit your family's needs.

        Internet Matters

      Store and share your files online for FREE

      Peace of mind.

      Use BT Cloud to store and back up your precious photos, music and documents. It's easy to share your files with friends and family too

      Access your files any time, anywhere.

      You can easily access any file in your BT Cloud from smartphones, tablets and computers in or out of the home

      App Store Google Play Windows Phone Store
      • Hub 5
      • Hub 4

      BT Home Hub 5 router

      The Home Hub 5 router was designed especially for BT Infinity. It uses the latest AC wi-fi technology giving you the UK's fastest wireless signal

      • Easy set-up.

        No CD needed. Just plug it in and connect your devices. It's that easy!

      • It's fast

        "AC wireless" technology gives you our fastest wireless signal compared to routers from other major providers. Plus 4 1GB Ethernet ports supports ultrafast wired connections

      • Super-reliable

        Dual-band technology could help to reduce interference, congestion and drop-outs

      • More people online

        It easily supports lots of devices browsing, downloading and streaming at the same time

      • No waiting in

        The Hub packaging has been designed to fit through most letterboxes

      BT Home Hub 4 router

      The Home Hub 4 router was designed especially for standard BT Broadband

      • Easy set-up.

        No CD needed. Just plug it in and connect your devices. It's that easy!

      • Reliable.

        Dual-band technology could help to reduce interference, congestion and drop-out. It's our most reliable wireless signal for up to 17Mb broadband, so you get a great online experience

      • No waiting in.

        The Hub packaging has been designed to fit through most letterboxes

      Frequently asked questions

      • Broadband
      • TV
      • Phone
      • BT Sport
      • Other
      If I go over my download limit of 10GB, 20GB or 40GB, what happens?

      If you go over your download limit you'll be able to continue to use your broadband, but we will charge you £5.30 for every 5GB that you use over your allowance. You can keep track of your broadband usage online at My BT

      Can I upgrade to BT Infinity during my current contract period?

      If BT Infinity becomes available during your contract period, you'll be able to upgrade.

      To see if you can get superfast fibre BT Infinity use our broadband speed checker

      What is BT Infinity?

      BT Infinity is our fibre optic broadband. It uses fibre optic technology to deliver superfast broadband speeds of up to 76Mb, which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home. It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering.

      You'll also need BT Infinity to be able to get our TV Entertainment package, which includes 20 premium entertainment channels. Plus you can get free BT Sport on your BT TV.

      Do I have to pay an activation fee for BT Infinity?

      If you already have standard BT Broadband and want to upgrade to a BT Infinity 1, BT Infinity Extra or Unlimited BT Infinity 1 package, there's a £30 activation fee. If you upgrade to an Unlimited BT Infinity 2 package, there's no activation fee.

      If you already have BT Infinity and you want to upgrade your BT Infinity package, there's no activation fee.

      I've seen that BT Infinity will be available in my area soon. Can I pre-order now?

      Use our broadband speed checker to see whether BT Infinity is available where you live. If it's available now, you can go ahead and upgrade to a BT Infinity package. If not, then you can register your interest, and we'll be in touch as soon as it's available.

      To see if you can get BT Infinity use our broadband speed checker

      See all questions
      How do I increase my broadband usage allowance?

      It's easy to switch to a broadband package with a bigger or unlimited usage allowance.

      Click here to see your upgrade options
      How can I get a new BT Home Hub?

      As a BT Broadband customer, there are three ways you can get a new BT Home Hub:

      1. Upgrade to superfast fibre BT Infinity
      If you've got standard BT Broadband and you upgrade to BT Infinity, we'll send you a new BT Home Hub 5. (£6.95 delivery charge applies.)

      2. Renew your contract
      If you've got any BT Broadband package and you upgrade, we'll offer you our latest BT Home Hubs at our lowest prices:

      • Get a BT Home Hub 4 with standard BT Broadband for £35 (that’s £44.99 cheaper than the RRP)
      • Get a BT Home Hub 5 with BT Infinity for £45 (that’s £84 cheaper than the RRP)
      (£6.95 delivery charge applies. RRPs are the prices at BT Shop.)

      3. Order one at a discount
      As a BT customer, you can buy a new BT Home Hub right now at a special discount.

      Buy a BT Home Hub 4 Buy a BT Home Hub 5
      How is BT Infinity installed?

      Watch this video to see how we install BT Infinity

      Can't see the video? Here's what you need to know:

      When you order, we'll tell you whether you need an engineer to install BT Infinity or whether you can do it yourself.

      Self-install

      • When you place your order, we'll request the earliest possible installation date or you can choose one to suit you
      • We'll post you a BT Home Hub 5, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
      • On your activation day, there's no need for you to be at home. We'll send an engineer to your street cabinet to switch on your new BT Infinity. If you're at home and you've already got a broadband connection, you'll lose service for up to 30 minutes while the engineer finishes their work in the street
      • We'll send you a text when your broadband is ready to use. Then just follow the instructions for plugging in your new BT Home Hub 5 (and broadband filters if you need them) and start using your BT Infinity.

      Enginneer install

      • When you place your order, you can choose a morning or afternoon appointment time
      • We'll post you a BT Home Hub 5, which will arrive at least two days before your appointment. It fits through most letterboxes, so you won't have to wait in
      • On your appointment day, we'll send an engineer who will call you to tell you they're on their way before switching on your BT Infinity service in your street cabinet
      • The engineer will then come into your home, plug in your new BT Home Hub 5 and you can start using your BT Infinity

      I previoulsy had a date when I could get BT Infinity, but now it's showing as unavailable. Why?

      We're sorry if BT Infinity is now showing as unavailable. Our availability dates are our best estimate, but sometimes bringing BT Infinity to your area can take longer than we thought, and sometimes it might not even be possible. This could be for a number of reasons:

      • Blocked underground cable routes
      • Problems with providing electrical power to a cabinet
      • Issues with a cabinet’s location
      • Sometimes a cabinet is removed from the roll-out programme because of restrictions beyond our control

      If your BT Infinity availability date has changed, you can get more information here

      What affects my broadband speed?

      These are the most important things that affect your broadband speed:

      • How close you live to your telephone exchange
      • The length and quality of the phone wiring in your home (this doesn't apply to fibre optic broadband like BT Infinity, which uses a special data extension kit rather than your existing phone wiring extensions)
      • Whether all your broadband microfilters are correctly installed. (You don't need microfilters with BT Infinity)
      • The processing speed of your computer, router or modem
      • The speed of the connection between your computer and your modem or router e.g. using an Ethernet cable is faster than a wireless connection
      There's a sticker on my street cabinet that says: 'Fibre broadband is here'. But when I check, I can't get BT Infinity. Why?

      Sometimes Openreach may put a sticker on a cabinet that is still going through its final commissioning phase. Also, the cabinet that you see near your property may not be the cabinet that serves your property.

      To see if you can get BT Infinity use our broadband speed checker

      If not, then you can register your interest, and we'll be in touch as soon as it's available.

      Other internet suppliers are offering fibre broadband in my street. Why can't I get it from BT?
      It could be that the fibre network in your area is not provided by Openreach, but by another supplier: e.g. Virgin Media.
      What security and protection do I get with BT Broadband?

      All our broadband packages come with BT Parental Controls as standard, which lets you set security and parental controls to keep your family safe.

      If you choose Broadband Extra, Unlimited Broadband Extra, Infinity Extra, Unlimited BT Infinity 1 or Unlimited BT Infinity 2, you'll get our advanced security software, BT NetProtect Plus, included at no extra cost. If you choose BT Broadband, Unlimited Broadband or BT Infinity 1, you can add BT NetProtect Plus for a small extra monthly cost.

      BT NetProtect Plus, powered by McAfee gives you:

      • Anti-virus and anti-spyware to protect you from malicious software
      • A firewall to stop outsiders hacking into your computer
      • IT Security System to keep you safe from identity theft and phishing emails
      • SiteAdvisor to tell you which websites are safe to visit

      BT NetProtect Plus is available on PC and Mac.

      Set up BT Parental Controls Get BT NetProtect Plus
      What is BT TV?

      BT TV is BT's amazing TV service, which is better than ever. All our TV packages come with:

      • The smallest, fastest YouView+ box in the UK that let's you pause and record up to 300 hoursˆ of programmes, plus catch-up TV, including BBC iPlayer, 4OD, ITV Player and 5 On-demand
      • Up to 70 Freeview TV and radio channels§, including 10 HD channels such as BBC One HD, Channel 4 HD and ITV HD
      • Add flexible TV bolt-ons to get the best in films, box sets, sports, kids' TV and music – all on convenient one-month contracts

      If you have standard BT Broadband you can add TV Essential or if you have BT Infinity you can add TV Entertainment, which gives you 20 premium entertainment channels, including Discovery Channel, MTV, Comedy Central, FOX, Gold, HISTORY, National Geographic and Comedy Central. If you have BT Infinity you can also watch BT Sport on BT TV. If you can't get BT Infinity, you could still get BT Sport with your standard BT Broadband. We'll let you know when you start your order.

      Find out more about BT TV
      What do I need to add BT TV?

      To add BT TV, you'll need to have BT Infinity or standard BT Broadband with a minimum line speed of 2Mb. To see what broadband speeds you can get use our broadband speed checker

      If your line speed isn't fast enough, you might be able to boost it with our Broadband Accelerator

      You'll need a BT Infinity package if you want to watch BT Sport on BT TV. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. We'll let you know when you start your order.

      Finally, you'll need a SCART cable (which we'll supply) or an HDMI cable (to watch HD) to connect your set-top box to your TV.

      What TV packages can I get?

      With TV Essential (with standard BT Broadband) you get:

      • A YouView+ box
      • Up to 70 Freeview TV and radio channels§
      • Pause and record TV channelsˆ
      • 7 days of catch-up TV on BBC iPlayer, ITV, Channel 4 and Channel 5
      • Hand-pick from our brilliant on-demand bolt-ons for even more of the TV you love
      • You may be able to get BT Sport on TV. We'll let you know when you order

      With TV Entertainment (with BT Infinity) you get everything you get with TV Essential, plus:

      • 20 premium entertainment channels, including Discovery Channel, MTV, Comedy Central, FOX, Gold, HISTORY, National Geographic and Comedy Central
      • You can add more premium channels, including a range of kids' channels, Sky Movies and Sky Sports 1, 2 and 5
      • You can add BT Sport on TV in standard definition or stunning high-definition
      Find out more about BT TV
      Can I watch BT TV in more than one room?

      You can now get BT TV in a second room with Extra Box, so you and your family can watch and record different shows at the same time.

      Here's what you need if you want to get Extra Box:

      • BT Infinity with speeds of 4.25Mb or more
      • An Extra Box subscription
      • Two YouView+ boxes from BT
      • A separate aerial connection for your second YouView+ box (we can help if you need an aerial or extra connection points).
      How do I get Sky Sports 1, 2 and 5 on BT TV?

      If you've got a BT TV and BT Infinity package, you can add Sky Sports 1, Sky Sports 2 and Sky Sports 5. You'll need to have a BT Vision+ set-top box.

      You can add these channels when you order BT TV. Or, if you already have BT TV, you can add these channels

      See all questions
      How do I know if my aerial is suitable?

      If you're already watching Freeview channels through your aerial and are happy with the reception, then your current aerial will probably be fine. Here are some points to bear in mind:

      • We strongly recommend getting a rooftop aerial to get a good service and so you receive the most Freeview channels possible. (You may be able to use a loft aerial in some areas)
      • Portable aerials are not suitable for BT TV as they give poor reception and you'll get fewer channels
      • You can't use a satellite dish to receive Freeview channels on BT TV
      • If your aerial is more than 10 years old, it might not be suitable for Freeview reception

      Unfortunately, we can't solve problems that are caused by your aerial. The quality of your Freeview service will depend on how close you live to your nearest transmitter, the direction in which your aerial is pointing, the quality of your cabling, and the local geography (hills, trees, buildings, etc).

      How do I get BT Sport on BT TV?

      You can watch live sport in your living room with a BT TV and BT Infinity package. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

      Add BT TV with BT Sport to your existing broadband package See if you can add BT Sport to your existing BT TV package
      Do I have to pay an activation fee for BT TV?

      There's a £35 activation fee for BT TV that covers the initial set-up costs.

      Does BT TV include HD channels?

      All our TV packages come with 10 Freeview HD channels, including BBC One HD, BBC Two HD, ITV HD, and Channel 4 HD. You can also watch HD on-demand films.

      If you've got TV Entertainment you can add the HD Extra bolt-on, which includes Fox HD, Nat Geo Wild HD, Comedy Central HD and MTV HD.

      You'll need to connect your set-top box to an HD-ready TV with an HDMI cable.

      How do I get YouView?

      All our BT TV packages come with a YouView+ set-top box. If you already have BT TV, you might need a new box to get YouView. If your BT contract is running out, you can replace your BT Vision+ box with a YouView+ box for £35 when you renew your contract. But please call us on 0800 100 400 to discuss your options.

      Find out more about YouView
      Can I transfer my old number to my new address?

      If you'll be living in the same telephone exchange area (e.g. Lincoln 01522) it might be possible for you to keep your current phone number. We'll let you know when you start your home move. If you're moving to a new area, you'll probably need a new phone number.

      Move all your current BT products to your new home

      If you need a new number, we can arrange for your current number to be re-directed to your new propery or to your mobile phone. Just add Caller Redirect to your calling features

      How much do calls to 0845 and 0870 numbers cost?

      All calls to 0845 and 0870 numbers are included with your plan at certain times.

      Unlimited Weekend Calls:
      Calls to 0845 and 0870 numbers are included from midnight Friday to midnight Sunday

      Unlimited Evening & Weekend Calls:
      Calls to 0845 and 0870 numbers are included from 7am to 7pm Monday to Friday, and from midnight Friday to midnight Sunday

      Unlimited Anytime Calls:
      Calls to 0845 and 0870 numbers are included at all times, every day of the week

      Calls must be less than an hour long, or standard charges will apply. You can avoid these charges by hanging up and redialling.

      What is BT Answer 1571?

      BT Answer 1571 is a voicemail service that lets people leave you a message if you're away from the phone or engaged on another call. You'll know there's a new message for you because of the stutter dial tone on the line.

      Add BT 1571 to your calling features
      What BT phone package do I have and how can I change it?

      Log in to My BT to see what phone package you have.

      Or you can change your phone package

      How can I stop nuisance calls?

      The BT8500 Nuisance Call Blocker is a cordless phone that can block a wide range of unwanted calls, including:

      • International and number withheld
      • Payphones, or where there’s no caller ID

      To use these features, you’ll need to add BT Privacy and Caller Display to your calling plan.

      See your options for buying a BT8500 Nusiance Call Blocker
      See all questions
      I've already got a BT phone line, but how do I get another one?

      It's easy to order another BT phone line - just give us a call on 0800 100 400.

      What counts as daytime, evening and weekend?

      Your phone package will include calls to UK* landlines at certain times of day:

      • Daytime is 7am–7pm
      • Evening is 7pm– 7am
      • Weekend is all day Saturday and Sunday (midnight Friday to midnight Sunday).
      What options are there for calling abroad?

      We have two international call add-ons:

      • Friends & Family International
        For just £1.15 a month, you can make cheap calls to international landlines and mobiles. It's ideal if you only make a few international calls each month.
        • Discounted calls to 236 international destinations
        • Prices start from just 2.6p a minute, with a 14.76p call set-up fee
      • International Freedom
        For just £5.85 a month, you can make inclusive or discounted calls to a huge number of international destinations. It's perfect if you make lots of international calls each month.
        • 600 minutes of calls a month to landlines in our 36 most popular destinations
        • Make discounted calls to another 199 destinations worldwide

      Fair use policy. All calls made after 600 minutes in a month will be charged at 2.8p a minute with a 14.76p call set-up fee.
      See the legal stuff for details on regions that are included or excluded within countries.

      See international call costs here

      Select your package and you can add an international call add-on when your order.

      How much do calls cost?
      How do I get BT Sport?

      There are 3 ways to watch BT Sport:

      1. On the Sky Digital Satellite Platform
      If you have a Sky box and an active Sky viewing card, you can easily get BT Sport. You don't even need to be a BT customer, but if you do have BT Broaband then BT Sport is free.

      2. On BT TV
      Watch live sport in your living room with a BT TV and BT Infinity package. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

      3. On the BT Sport app and online player
      As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.

      BT Sport is free for all BT Broadband customers, and it brings you:

      • 38 exclusively live Barclays Premier League football matches, including 18 Top Picks
      • All 69 live Aviva Premiership Rugby matches
      • All the season's MotoGPTM races, live and exclusive
      • Live WTA tennis matches from 21 global tournaments
      • And much, much more
      Find the best way to watch BT Sport
      How do I get BT Sport in HD?

      You can watch BT Sport in stunning high definition on the Sky Digital Satellite Platform, and on BT TV with BT Infinity.

      If you've not got BT Sport yet you can add it today, and choose HD before you checkout. Find the best way to watch BT Sport.

      If you've already got BT Sport, you can upgrade to HD at any time.

      If you watch BT Sport on the Sky Digitial Satellite Platform, you can upgrade to HD here. To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable and a black Sky box. BT Sport HD is separate to Sky HD.

      If you watch BT Sport on BT TV with BT Infinity, you can upgrade to HD here. To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable.

      Can I get BT Sport in more than one room?

      If you're on the Sky Digital Satellite Platform, you can watch BT Sport at home on a second TV if you have BT Sport Second Box. You'll need a second Sky box and second viewing card to able to order.

      If you've got BT Sport HD, you'll be able to watch it on both your boxes. You won't need an extra BT Sport HD subscription.

      Order BT Sport Second Box
      Can I watch BT Sport from the BT Sport app to my TV?

      Yes, if you've got the right equipment at home to connect your PC, laptop, smartphone or tablet to your TV, then you'll be able to stream the app onto your TV.

      How do I start using the BT Sport app and online player?

      First, you need to download the app from the Apple App store or Google Play store.

      Next, you need to activate the BT Sport app on your BT account. Just login to My BT, click on 'BT Sport' and follow the instructions.

      When you use the app, and when you want to watch BT Sport at btsport.com, you'll need to enter your BT ID.

      See all questions
      Will using the BT Sport app and online player count towards my BT Broadband usage?

      No. If you watch BT Sport over your BT Broadband or at a BT Wi-fi hotspot, it won't count towards your usage allowance.

      But if your broadband service is with another provider, or you watch BT Sport using a mobile data connection (for example on your smartphone or tablet), that might count towards your monthly data allowance.

      Can I order the BT Sport app on its own?

      No, but it's included with BT Sport on the Sky Digital Satellite Platform and with BT Sport on BT TV. The app and online player is also included with our BT Broadband packages.

      Can I pay for the BT Sport app if I don't have BT broadband?

      No, you need to get a BT Broadband or BT TV package, or get BT Sport on Sky Digital Satellite Platform.

      Are BT customers eligible for introductory offers?

      Sorry, but some introductory prices and offers are only available to customers who are new to BT Broadband or to BT Broadband customers who are adding BT TV.

      What happens if I move home?

      You can move your products to your new home.

      Move all your current BT products to your new home

      Can I cancel my package?

      You may cancel your agreement for the service and order for equipment within 14 days from the day after you placed your order with BT. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. You must also return any equipment we have sent you. Where you have also cancelled an order for equipment, you must return it (undamaged and in its original packaging), following our instructions. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.

      How do I download and activate BT Cloud?

      To find out how to activate BT Cloud on your computer, smartphone or tablet, please read our help article

      How do I find out more about BT Mail?

      To find out more about BT Mail, please read our help article

      See all questions
      Where can I learn about keeping my family safe online?

      To find out about keeping your family safe online visit internetmatters.org