Calling Features with voicemail service

Never miss calls from friends and relatives if you're talking to someone else.

Call Waiting gently bleeps to tell you that a second call is on the line. You can either put the first caller on hold and speak to the second caller, or end your first call and speak to the second caller.

Calls that can't get through to your home phone will still reach you on another fixed line or mobile of your choice.

Please note: The diverted part of the call is charged to the renter of the service at direct dialled rates, calling customers pay the call charge only to the number dialled.

If you're tired of being your children's receptionist or fed up of answering other people's calls then Call Sign is just what you're looking for. You'll know who each call is for, or who is calling, because calls from certain numbers will have a different ring tone.

We'll give you an additional number for your phone, which will have a separate ringing tone when it is called. Who you give your Call Sign number to is up to you. It could be your children's friends, or an elderly relative, so you immediately know it's them when the phone rings. You can also use it to separate business and personal calls, or calls from fax machines.

If you've ever had to spend ages trying to get through to a busy number then you'll love Ring Back. There's no need to dial a busy number over and over again, because Ring Back does that for you.

When you hear a busy tone, dial 5. A recorded message will tell you if your Ring Back request has been accepted. If it has, you can hang up and your phone will keep trying that number until it's free. When it is, your phone will ring and you'll be connected. Ring Back will keep trying a busy number for up to 45 minutes.

Acts like an alarm clock, except it lets you book an alarm call days in advance.

Maybe you need a repeat reminder every day, or perhaps you need a one off call to remind you to pick up the dry cleaning. Setting up and amending a Call Reminder is easy, for a complete set of instructions, download our User Guide.

Lets three of you have your say on a call, wherever the other two callers are in the world.

3 Way Calling is great when you're speaking to family, or perhaps organising an evening out with friends.

Sometimes a quick text message is the most convenient way to get in touch. With BT Text, you can send texts from your home phone to other landlines and mobile phones in the UK. It's free to register and free to receive text messages. All you need to start texting is a compatible BT phone line and a text enabled phone (There's a wide selection of text enabled phones on BT Shop). There's no need to call us to register for the service. As soon as you send your first text message, you'll be registered for BT Text.

If you have BT's Caller Display service, you'll receive text messages on your home phone, otherwise messages will be delivered as voice messages.

Some of our Calling Plans already include text messages:
100 texts a month on the Unlimited Evening & Weekend Plan
200 texts a month on the Unlimited Anytime Plan

BT Answer 1571 makes sure you don't miss a call – whether you're away from home or on another call.

You'll know there's a message waiting for you because you'll hear an interrupted dial tone when you next pick up the phone. To check your messages just dial 1571.

• Records messages up to 2 minutes long
• Stores up to 10 messages at a time
• Keeps messages for 20 days
• Warns you when your message box is nearly full

We've upgraded BT Answer 1571 so you can return a call when you've received a message. Simply press the 0 key when you've listened to the message and we'll call the person back straight away.*

BT Answer 1571 won't cost you anything extra, but you need to sign up for it. You can either do this now online in Your Account, or dial 1571 from your home number (the one you wish to use for BT Answer 1571) and an automated service will talk you through the order process.

* This feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1, this is because calling 1571 may lead to a chargeable call. A facility fee of 12.2p, will also be charged for the call set up attempt. 1571 Call Return will be on all messaging services except BT Answer with Personalised Greeting and Message Alert.

Customers who do not make chargeable or inclusive calls with BT will be charged for BT Answer 1571 standard service. Customers who are billed monthly must make at least two chargeable or inclusive calls with BT in that month (excludes calls made with BT Broadband Talk) or BT will charge (incl. VAT) £1 a month for the standard BT Answer 1571 service. Customers who are billed quarterly must make at least six chargeable or inclusive calls with BT within that quarter or BT will charge (incl. VAT) £3 a quarter.

Never miss another voicemail message with BT 1571 Text Alerts. Sign up now and you'll get a text to your mobile phone as soon as you receive a new 1571 voicemail on your home phone. Just call home and the message will be relayed to your mobile.

Text Alerts are charged to your home number at standard rates. If you have our Unlimited Evening & Weekend or Unlimited Anytime Plan the texts can be taken from your inclusive BT Text bundle.

To sign up for BT 1571 Text Alerts, call 0800 389 5660 from your home phone. We will send a text message to your mobile to confirm your order. You can use any valid UK mobile number.

Please note that currently only one mobile can be linked to one mailbox. In order to retrieve messages remotely, press the * button during the greeting message. This service only works in the UK.

† Texts are charged at the standard rate to a UK mobile. Opt in required. BT Answer or Call Minder required.

BT Answer 1571 makes sure you don't miss a call when you're on the phone or away from home. You'll know there's a message waiting for you because you'll hear an interrupted dial tone when you next pick up the phone. To check your messages just dial 1571.

• Records messages up to 2 minutes long
• Stores up to 10 messages at a time
• Keeps messages for 20 days
• Warns you when your message box is nearly full

Personalised greeting

Personalise your answer machine by recording your own greeting for callers to hear when you're on another call or away from the phone.

Message alert

BT Answer 1571 will take a message if your line is engaged, and will ring you shortly afterwards to let you know you have a new voice message.

Customers who do not make chargeable or inclusive calls with BT will be charged for BT Answer 1571 standard service. Customers who are billed monthly must make at least two chargeable or inclusive calls with BT in that month (excludes calls made with BT Broadband Talk) or BT will charge (incl. VAT) £1 a month for the standard BT Answer 1571 service. Customers who are billed quarterly must make at least six chargeable or inclusive calls with BT within that quarter or BT will charge (incl. VAT) £3 a quarter.

BT Call Minder is the multi-feature answering service that lets you retrieve messages from another landline or mobile, anywhere in the world.

If you miss a call because your line is engaged, BT Call Minder will take a message for you and call you back when your line becomes free.

With Call Minder you can also:

• Create your own personal greeting
• Choose the number of rings before a call is answered
• Store up to 30 messages for 30 days

It can be frustrating when someone calls you but doesn't leave a message. BT Call Minders missed Calls Service identifies up to 3 callers who have called without leaving a message, as long as they haven't withheld their number.

BT Privacy at Home* gives you more control over incoming calls by registering you for the Telephone Preference Service which helps stop unwanted sales calls.

It also includes Caller Display**, which lets you see the number of the person who's calling, so you can decide whether or not you want to take the call.

Caller Display cannot disclose the number if the number is withheld or unavailable. To use this service you'll need either a compatible phone or a Caller Display unit.

* BT Privacy helps stop unwanted sales calls by registering you with the Telephone Preference Service and giving you BT Caller Display at no extra charge. From 1st October 2006, customers who do not make some chargeable calls with BT will be charged for BT Caller Display. Customers with other call providers can still benefit from BT Caller Display at no extra cost if the following calls are made. Customers who are billed monthly must make at least two chargeable calls with BT in that month, other wise BT reserves the right to charge £2.59 a month for BT Caller Display. Customers who are billed every three months must make at least six chargeable calls within those three months, otherwise BT reserves the right to charge £7.77 a quarter. If you do not currently make calls with BT and would like to start making your calls with us again, please call 0800 121 8088. Alternatively, if you'd like to make one-off calls that are chargeable to your BT bill then simply dial the numbers 1280 before you dial the phone number you wish to call.

** BT residential customers making some calls on the BT network can opt in to receive Caller Display for free, subject to availability. Analogue lines only. Caller Display equipment required. Numbers will not be registered if the call is from payphones; some switchboards; non-BT networks; or where a caller's number is withheld. Allow 28 days for activation of Telephone Preference Service. Terms and conditions apply.

Caller Display* shows you the number of the person calling, so you can decide whether to pick up the phone or leave it to your answering service. If you sign up for BT Privacy at Home**, Caller Display is included FREE.

Caller Display cannot disclose the number if the number is withheld or unavailable.

* Caller Display equipment is required. Caller Display requires a compatible phone, (available at BT Shop online or from other suppliers). Numbers will not be displayed if the call is from payphones, some switchboards, non-BT network or where a caller's number is withheld.

Call Barring lets you decide which types of calls can be made from your phone so you're in control of who uses it and how. To make calls to any of the barred numbers, you'll need to enter a PIN number first.

Please note: you can still make international calls using operator services when you bar your phone.

Choose to Refuse prevents unwanted or nuisance calls getting through to you.

If you frequently receive unwanted or nuisance calls from a particular number, you can block that number. And if you change your mind, you can lift the block whenever you like and allow the caller to contact you again.

If a caller withholds their number, they will not be able to get through to you. They will only be able to get through if they reveal their number.

Anonymous Call Reject will not bar incoming calls when the number is 'unavailable' (when the caller has not made any attempt to withhold their number). This can happen in a number of cases, like, for example, if the call originates from an overseas provider.