Switch in 3 easy steps

You choose your BT service, we do the rest

Switching – cable plug

We'll do our best to make your switch as easy as possible

We'll help you keep your existing phone number
We'll deal with your current provider, so you don't have to
We'll aim for a smooth changeover, so you don't lose your connection at any time

Step 1: Choose your package and order online

Check out our great products and choose the one that's best for you. Then order online: its quick, easy and convenient.

When you're done, we'll send you a confirmation email, and you'll be able to track your order online.

Step 2: We'll contact your current provider

Relax while we do the hard work. We'll deal with your current provider to arrange transferring your services.

However, if you're switching your broadband to BT you may need to contact your current broadband provider to get your Migration Authority Code (MAC).

Find out if you need a MAC code

Step 3: We'll connect you to BT

If you need a new phone line, choose a convenient appointment and a BT engineer will install it for you. We'll also post any equipment you might need (e.g. a BT Home Hub) in time for your new service to go live.

Once everything is ready, your current service will be switched over, and you'll be connected to BT.