Do I need a MAC code?

Your MAC code is a series of numbers and letters we use to make sure you don't lose your broadband connection when you switch from another provider.

If you're on cable

You don't need to get a MAC code from your current provider – you can just go ahead and order. We'll inform your Cable provider that you're ceasing your line if your bringing your current number with you, but you'll need to tell them directly once you have ordered if you're ceasing broadband and TV.

If you don't have a BT phone line

Just place your order with us, and we'll let you know if you need a MAC code.

If you have a BT phone line

You'll need to get a MAC code from your current provider. Find out how below.