Home IT Support
BT Home IT Support
We're ready and waiting to solve all your computer problems – either over the phone or in your home.
If we can't fix your problem over the phone, we can send an engineer to you† – either way, we won't charge you until we've both agreed the best way forward. We can help even if you don't have broadband with us. All you need to use our PC help service is a BT phone line. Simply ask us to call you back and we'll be in contact soon.
Helpdesk
30pa day
- Secure remote access to your PC
- UK based advisors
- Over 80% of problems solved immediately
- 8am to 11pm 365 days a year
Engineer visit
£89.99per visit
- Expert engineers available Monday to Saturday
- We can help most home IT issues
- Set up or tune up your PC
- We can set up your wireless network
We can help you with...
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Slow broadband
Our Broadband Accelerator Home IT Visit can help ensure you're getting the best speed available on your line. Often slow broadband speeds can be due to problems with internal telephone extensions or your home computer.
Our engineers can help improve your broadband speed by 1.0Mb or more by
- Checking you're getting the best speeds available on your line
- Giving you advice about internal telephone extensions and making sense of all the cables
- Running a computer health check and optimise your settings
- Getting your microfilters set up correctly
Book a Broadband Accelerator Visit online now or ask us to call you back.
Note: if we cannot improve your broadband speed by at least 0.5Mb you won't be charged for any part of this service.
Exclusively for BT Total Broadband customers
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Removing viruses and spyware
Keeping your antivirus and firewall software up to date should keep you protected, but occasionally problems can occur. We can help cure viruses and solve spyware problems for you – and give you advice on how to avoid them in the future.
Symptoms of viruses or spyware:
- Your computer keeps crashing or not starting up properly
- Slow internet connection or inconsistent performance from your computer
- Identified threats from your anti-virus software
- Annoying or intrusive pop-ups
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Computer crashing or running slow
One of the most common IT problems is a crashing, or slow-running computer. It can be frustrating when can't seem to find the solution, so ask us to call you back and we'll find it for you!
What could be causing it?
- Too many programs running at once
- Your computer could be infected with spyware or a virus
- A hardware fault with the hard drive, memory or cooling fan
- Software errors caused by a bug or incompatibility
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Installing or using software
Word processing programs and photo and video editing software (to name just a few) can let you do so much on your home computer, but getting the most out of them isn't always easy. Ask us to call you back and we'll guide you through them!
We can help:
- Install almost any program including Microsoft Office and the latest PC games
- Show you how to create spreadsheets in Excel and professional documents in Microsoft Word
- Make your Powerpoint presentation sing and dance
- Edit your home videos and publish them online
- Organise your family photos and remove red-eye
Need a health check?
We'll make sure your computer is running as fast as it can, check your systems for viruses and spyware, and generally make sure it's working at its very best.
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Setting up email accounts
It's not always easy to set up a new email account or transfer your contacts and calendar details. That's where we can make managing your email accounts a breeze.
We can help:
- Set up multiple email accounts with BT or any other provider
- Transfer contact details and your calendar from other email accounts
- Show you how to manage your account and set up a secure password
- Tell you how to set up email on your mobile phone or handheld device
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Using printers, digital cameras and more
We know our stuff and we love a challenge, so if you can buy it in an electrical store, chances are we can help you make it work and get the most out of whatever it is!
We can help you:
- Set up digital and video cameras, including removing red-eye and editing home videos
- Connect printers and scanners to your home network
- Make calls over the Internet
- Set up and use portable media players like the iPod or Archos
- Make sense of technical gadgets
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Need a health check?
We'll make sure your computer is running as fast as it can, check your systems for viruses and spyware and make sure it's working at its very best.
† Engineer Visit: £89.99 (£119.99 for setting up a new computer) visit charge applies and based on service taking up to 1 hour (90 mins for setting up a new computer). Additional time charged per 30 mins (whole or part), rate depending on time of appointment. Minimum computer specifications and BT line required. Excludes Channel Islands, Isle of Wight/Man and Islands of Scotland. Terms and conditions apply.
Subscription service: 12 month subscriptions available for £8.99 a month. BT customers only. Lines open between 8am – 11pm 365 days a year. There may be certain circumstances in which advisors may be unable to resolve technical issues. Fair Usage Policy applies. Exclusions, terms and conditions apply.
What you need:
- A BT phone line
Broadband install
Speed up your broadband
