Need help with your broadband?
Whether you have a problem or simply want to find out more, our help site should be your first port of call. Not only are there hundreds of useful help articles to answer your question, you'll also find video demos, user guides, and simple problem-solving tips.
Most Popular existing customer help areas
Keep your broadband in shape
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The BT Broadband Desktop Help tool automatically solves most common connection and email problems.
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Test your broadband speed here and we'll tell you how to make sure you get the fastest speed possible.
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More ways we can help
We're here to help with any questions you may have, in whatever way you like
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Available 24/7 to help with any of your broadband questions
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Get help from other users, and offer your own expertise
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Online chat
Get help online from one of our experts advisors
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Watch videos and guides to help solve your issues
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Tweet us with your issues and we'll get right back to you
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Get premium support over the phone
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Getting Help
Find Solutions to most common problems
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