Customise your phone line

Get more from your phone with features to help you take messages, block unwanted calls and much more.

Change, add or remove your Calling Features online whenever you want.

Calling Features

From voice mail to call monitoring
and more

Calling Features give you complete control over your telephone and calls – helping you to stay in touch, get and store messages with voicemail services, keep your phone secure and manage any unwanted calls. You can change your Calling Features whenever you want online.

Calling Features

Calling features available with your calling plan:

  • BT 1471
    Just dial 1471 to find out the telephone number of the last person who called you (unless the number is withheld, unavailable or came from a switchboard extension number).

  • BT Answer 1571 voicemail
    BT Answer 1571 is a great, easy to use voicemail service – just dial 1571 from your home phone to check your messages, or you can also access them remotely. This service costs £1.75 a month.

  • BT Privacy
    BT Privacy at Home gives you more control over incoming calls by registering you for the Telephone Preference Service which helps stop unwanted sales calls.

    BT Privacy with Caller Display is available to new and existing customers online free for 12 months with a new 12 month line rental contract (usually £1.75 a month). Standard price version available by calling us on 0800 800 150. BT Privacy with Caller Display will remain free for BT Basic customers.

Ways to get Calling Features

You can sign up to just one of these Calling Features, or for bigger discounts choose two or more to create your Calling Features Pack.

  • 1 feature

    £3.50 /mth

  • 2-4 features

    £7.00 /mth

  • 5 features

    £9.35 /mth

  • Call Diversion

    Divert your calls to another landline phone or mobile. Calls that can't get through to your home phone will still reach you on another fixed line or mobile of your choice.

  • Reminder Call

    If you need a repeat reminder every day or just a one-off call reminder. Push a couple of buttons to activate the service and enter the time and date you want to be reminded.

  • Call Waiting

    Call Waiting gently bleeps to tell you that a second call is on the line. You can either put the first caller on hold and speak to the second caller, or end your first call and speak to the second caller.

  • Ring Back

    If you make a call to an engaged number, just dial '5' and Ring Back will call you when the number becomes free.

  • Call Barring

    Call Barring lets you decide which types of calls can be made from your phone so you're in control of who uses it and how.

  • 3 Way Calling

    Talk with two other callers at the same time. 3 Way calling lets three of you have your say on a call, wherever the other two callers are in the world.

We also offer other Calling Features which are not available online. Find out more.

Choose to Refuse

Stop unwanted or nuisance calls.

  • Prevents unwanted or nuisance calls getting through to you.
  • If you frequently receive unwanted or nuisance calls from a particular number, you can block that number – this block can be removed whenever you like.

Instead of paying monthly you can just pay each time you use some of our Calling Features.

Ring back Reminder call 3 Way calling BT Text
43.3p /per use 43.3p /per use 69p /per use 10.5p /per text
Using Ring back Using Reminder call Using 3 Way calling Using BT Text

Using Calling Features

Want to know more about Calling Features or how to use them? Check out our user guides.

Customise your phone line

Add or remove Calling Features to make the most of your BT line.

The legal stuff

BT Privacy with Caller Display – Opt in required. £1.75 a month. No minimum call commitment applies. Caller Display equipment is required. Numbers will not be registered if the call is from payphones; some switchboards; non-BT networks; or where a caller's number is withheld. Allow 28 days for activation of Telephone Preference Service. Terms and conditions apply. You can find out more about the Telephone Preference Service at http://www.tpsonline.org.uk. Visit bt.com/callingfeatures for more information.

Caller Display – Caller Display cannot disclose the number if the number is withheld or unavailable. Caller Display equipment is required. Caller Display requires a compatible phone, (available at BT Shop online or from other suppliers). Numbers will not be displayed if the call is from payphones, some switchboards, non-BT network or where a caller's number is withheld.

BT Privacy with Caller Display free for 12 months – Opt in required. Free for the first 12 months then £1.75 a month. A new 12 month line rental contract applies. No minimum call commitment. Caller Display equipment is required. Includes the option to register for the Telephone Preference Service (TPS) to help prevent unwanted sales calls. Visit bt.com/callingfeatures for more information.

BT Answer 1571 voicemail – Opt in is required. £1.75 a month. No minimum call commitment applies. The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1, this is because calling 1571 may lead to a chargeable call. A facility fee of 19.9p, will also be charged for the call set up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. Please check with your supplier.

BT 1471 – Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 19.9p. The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. 1471 cannot disclose the number if the number is withheld, unavailable or the call came from a switchboard extension number.

Call Minder – Call Minder cannot identify a number if the number is withheld or unavailable. Some social alarm and burglar alarm equipment may not be compatible with BT Call Minder. Please check with your supplier.

Anonymous Call Reject – Anonymous Call Reject will not bar incoming calls when the number is 'unavailable' (when the caller has not made any attempt to withhold their number). This can happen in a number of cases, like, for example, if the call originates from an overseas provider.

Call Diversion – Customers pay for the diverted leg of the call at applicable rates.

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