Get more from your phone with features to help you take messages, block unwanted calls and much more.
Change, add or remove your Calling Features online whenever you want.
*Some of our prices are changing on 04/01/2014. Click here to find out more.
Calling Features give you complete control over your telephone and calls – helping you to stay in touch, get and store messages with voicemail services, keep your phone secure and manage any unwanted calls. You can change your Calling Features whenever you want online.
Calling features available with your calling plan:
Just dial 1471 to find out the telephone number of the last person who called you (unless the number is withheld, unavailable or came from a switchboard extension number).
BT Answer 1571 voicemail
BT Answer 1571 is a great, easy to use voicemail service – just dial 1571 from your home phone to check your messages. From 4 January 2014 you'll be able to save more messages for longer, retrieve them remotely and the service will cost £1.75 a month.
BT Privacy at Home
BT Privacy at Home gives you more control over incoming calls by registering you for the Telephone Preference Service which helps stop unwanted sales calls.
BT Privacy with Caller Display will cost £1.75 a month from 4 January 2014, but existing customers of the service can pre-register to continue getting it free for 12 months°. Find out more and register at bt.com/freecallerdisplay. BT Privacy with Caller Display will remain free for BT Basic customers.
You can sign up to just one of these Calling Features, or for bigger discounts choose two or more to create your Calling Features Pack.
Divert your calls to another landline phone or mobile. Calls that can't get through to your home phone will still reach you on another fixed line or mobile of your choice.
If you need a repeat reminder every day or just a one-off call reminder. Push a couple of buttons to activate the service and enter the time and date you want to be reminded.
Call Waiting gently bleeps to tell you that a second call is on the line. You can either put the first caller on hold and speak to the second caller, or end your first call and speak to the second caller.
If you make a call to an engaged number, just dial '5' and Ring Back will call you when the number becomes free.
Call Barring lets you decide which types of calls can be made from your phone so you're in control of who uses it and how.
3 Way Calling
Talk with two other callers at the same time. 3 Way calling lets three of you have your say on a call, wherever the other two callers are in the world.
We also offer other Calling Features which are not available online. Find out more.
BT Call Minder is the multi-feature answering service that lets you retrieve messages from another landline or mobile, anywhere in the world.
Stop unwanted or nuisance calls.
Add or remove Calling Features to make the most of your BT line.
BT Privacy at Home with Caller Display – Opt in required. Until 3 January 2014 a minimum call commitment applies. You must make two chargeable or inclusive calls a month or you will be charged £2.00 per month. Calls to the following numbers will not count towards the minimum call requirement: 0800/0808/0500 Freephone numbers; 100/198/155 Operator; 112/998/999 Emergency services; 150 BT Customer Services; 151 BT Fault Reporting; 195 Blind and Disabled Directory Enquiries; 1471/1571. Calls made using BT Broadband Talk and Chargecard are also excluded. From 4 January 2014 this previously free service will cost £1.75 a month and the minimum call commitment will be removed. Numbers will not be registered if the call is from payphones; some switchboards; non-BT networks; or where a caller's number is withheld. Allow 28 days for activation of Telephone Preference Service. Terms and conditions apply. You can find out more about the Telephone Preference Service at http://www.tpsonline.org.uk. Visit bt.com/callingfeatures for more information.
Caller Display – Caller Display cannot disclose the number if the number is withheld or unavailable. Caller Display equipment is required. Caller Display requires a compatible phone, (available at BT Shop online or from other suppliers). Numbers will not be displayed if the call is from payphones, some switchboards, non-BT network or where a caller's number is withheld.
BT Privacy with Caller Display Free for 12 months – Pre-register before 6th December 2013 at bt.com/freecallerdisplay. Pre-registration available only to existing BT Privacy with Caller Display customers – excludes customers with other varieties of Caller Display (such as Caller Display as part of a Calling Features Pack). Provides BT Privacy with Caller Display free for 12 months from date of provision. A new 12-month Line Rental contract applies. Visit bt.com/freecallerdisplay for more information.
BT Answer 1571 voicemail – Opt in is required. Until 3 January 2014 a minimum call commitment applies. You must make two chargeable or inclusive calls a month or you will be charged £2.00 a month. Calls to the following numbers will not count towards the minimum call requirement: 0800/0808/0500 Freephone numbers; 100/198/155 Operator; 112/998/999 Emergency services; 150 BT Customer Services; 151 BT Fault Reporting; 195 Blind and Disabled Directory Enquiries; 1471/1571. Calls made using BT Broadband Talk and Chargecard are also excluded. – The call return feature will not be available if the person leaving the message has chosen to withhold their number or if the call was from an international number. Customers who use Call Barring should note that calls to 1571 will be barred under outgoing Call Barring option 1, this is because calling 1571 may lead to a chargeable call. A facility fee of 18.7p, will also be charged for the call set up attempt. Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. Please check with your supplier. From 4 January 2014 this previously free service will cost £1.75 a month and the minimum call commitment will be removed.
BT 1471 – Dialling BT 1471 without using Call Return is free. The Call Return feature of BT 1471 costs a fixed fee of 18.7p (19.9p from 01/04/14). The fee will apply when you press 3 to return your last caller's call. This charge applies whether or not the call is connected. If you don't want your number to be obtained through Caller Display or Call Return (1471), dial 141 before making your call. 1471 cannot disclose the number if the number is withheld, unavailable or the call came from a switchboard extension number.
Call Minder – Call Minder cannot identify a number if the number is withheld or unavailable. Some social alarm and burglar alarm equipment may not be compatible with BT Call Minder. Please check with your supplier.
Anonymous Call Reject – Anonymous Call Reject will not bar incoming calls when the number is 'unavailable' (when the caller has not made any attempt to withhold their number). This can happen in a number of cases, like, for example, if the call originates from an overseas provider.
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