To get BT broadband, you need a BT phone line plus a BT broadband package.
The best way to get BT broadband, is to take one of our excellent value broadband packages, which include a calling plan and a broadband option.
There are three different standard BT Broadband options:
Plus, there are three different BT Infinity fibre optic broadband options:
All our BT Broadband and BT Infinity packages include the BT Sport app and online player. Take a BT Infinity and BT TV package and you can enjoy BT Sport on your TV.
You'll be charged £5 for every 5GB used above your allowance. When you buy a broadband package with BT, you can keep track of your broadband usage online through 'My BT'
Plus great news if you're a sports fan. Any content you watch or stream via the BT Sport app and online player using your BT Broadband connection will not count against your broadband usage limit, so you can enjoy great live sport without the worry
A Migration Authority Code (MAC code for short) is a set of numbers and letters that give broadband providers YOUR permission to switch. Only you can obtain your MAC code.
How do I get my MAC code?
Your provider MUST supply your MAC code within 5 days of you requesting it. This is a requirement from Ofcom, the communications regulator. Here are some useful numbers:
Virgin 0845 454 1111
TalkTalk 0870 444 1820
Orange 0844 873 8586
Sky 08442 410 515
If your provider is not listed above, please contact their main customer support number, which should be listed on your last contract or bill from them.
Making the switchover run smoothly
We use your MAC code to make sure you don't lose your broadband connection during the switchover. It can take as little as 5 days to get connected, with no break in service and easy self-install setup.
Your MAC code expires after 30 days
Once you've got your MAC code from your current provider, make sure you switch as soon as possible. Your MAC code expires 30 days after it is issued, so if you don't use it in time, you'll need to contact your provider again to get a new MAC code.
Your MAC code expires after 30 days
Once you've got your MAC code from your current provider, make sure you share it with us as soon as possible. Your MAC code expires 30 days after it is issued, so if you don't use it in time, you'll need to contact your provider again to get a new MAC code, which could delay your order
We're constantly investing in technology to give you faster broadband speeds – even at peak times, and we always give you the best broadband speed possible on your line. See how fast you can go with our broadband speed checker – if you are in an Infinity enabled area you may be able to get our superfast broadband, BT Infinity with speeds up to 76Mb!
Our FREE, unlimited wi-fi means you can connect to the internet at public wireless broadband access points called hotspots – just like the way you connect wirelessly at home. Easy peasy.
We have the world's largest FREE wi-fi network, comprising over 5 million hotspots in the UK and an additional 7 million around the world. You can get online on your laptop, netbook, iPad, iPhone, iTouch or Android phone free in public places like cafes, airports, hotels, or just when you are walking down the street.
It's a cinch to use – just look for BT Wi-fi in the list of available wireless broadband providers on your device, click connect and away you go!
All BT Broadband customers can get up to 11 free BT Mail email addresses. It's easy to set up. Choose BT Mail when you order BT Broadband or just visit My BT Extras once your BT Broadband order has been completed to sign up.
We'll set up a BT ID for you when you place your order. Your BT ID is the username and password you can use to log in to bt.com and My BT. Your username will be your contact email address. You can log in to My BT to see your bills, usage and package online. You can also use your BT ID to access the BT Extras which come with your package including BT SmartTalk, BT Wi-fi, BT Cloud, BT Mail, BT Sport, BT Family Protection and BT NetProtect Plus.
A BT Home Hub router allows you to connect any internet enabled devices within your home to your broadband connection. New to BT Broadband and BT Infinity customers will receive a Home Hub router for no extra cost as part of their order (a £6.95 delivery charge applies).
BT offers the Home Hub 4 for all customers that choose our BT Broadband packages and the BT Home Hub 5 for those customers that choose our fibre optic BT Infinity broadband.
You can although we do not recommend BT broadband customers to do this, as we are unable to provide any support (such as technical support) for equipment you've bought from other suppliers.
All of our broadband packages come with BT Family Protection as standard, giving you the option to set security and parental controls to keep your family safe.
Our Unlimited Broadband extra and Unlimited BT Infinity packages include our advanced security software, BT NetProtect Plus, at no extra cost. If you choose Broadband, Unlimited Broadband or BT Infinity 1, you can add BT NetProtect Plus for just £3.49 a month, with the first month absolutely free!
We have teamed up with security giant McAfee to give you:
BT NetProtect Plus is available on PC and Mac.
BT Infinity uses the latest in fibre optic broadband technology to deliver the Internet at groundbreaking speeds of up to 76Mb*. BT Infinity lets you do more of the things you like online, all at the same time as other people in your home.
Watch movies online, stream music and surf the web faster with BT Infinity. And good news if you are into online gaming – Infinity is super-responsive, so you'll have the edge over your opponents.
Great news if you're a sports fan. Take a BT Infinity and BT TV package to enjoy BT Sport on your TV.
* Speeds depend on line, time of day and location
We're investing in the future of the internet by rolling out BT Infinity across the UK.
Customers ordering a BT Infinity 1 or Unlimited BT Infinity 1 package, have to pay a one-off £30 activation charge for BT Infinity.
However, this charge is included for customers ordering a Unlimited BT Infinity 2 package.
To make sure you get off to a great start, we'll send an engineer round to set up your new BT Infinity broadband connection.
You may be able to register your interest in BT Infinity – use our online speedchecker to check when BT Infinity will be available to you. If it is available now you can choose the most suitable package, if not then 'register your interest' and we will be back in touch as soon as Infinity is available to you.
If BT Infinity becomes available during your contract period, you'll be able to upgrade to our superfast broadband option.
If you already have BT broadband, depending on your package, you may not have to pay any more to benefit from BT Infinity.
BT Sport Online – UK residential broadband customers only. BT broadband customers can watch BT Sport online at home with a minimum line speed of 400kbps. To watch BT Sport online elsewhere you need 3G/4G/wifi (charges may apply). To watch BT Sport at btsport.com you need Microsoft Silverlight. The BT Sport App works on iPhone (3GS and above), iPad (iOS 5.1.1 and above) & selected Android devices with OS 4.1. Max. 2 devices simultaneously. BT Sport is free for new and existing customers. Major League Baseball not available online. e-billing required. e-billing required. UK only. Terms apply.
BT Sport on BT TV with BT Infinity – BT Sport is available on BT TV for new and existing BT Infinity customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sport on BT TV requires BT Infinity and a compatible box from BT – fee £35-£299 may apply. Check to see if you can get BT Infinity at www.bt.com/infinity. e-billing required. UK only. Terms apply.
BT Sport on Sky Digital Satellite Platform – BT Sport is also available on the Sky Digital Satellite Platform for all new and existing BT broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sky box and active viewing card required. Excludes Multiscreen. e-billing required. e-billing required. UK only. Terms apply.
HD TV pack – usual price is £3 a month. Requires HD ready TV & cabling. To watch HD on Sky Digital Satellite Platform, customers need a black satellite receiver box. Terms apply.