Discover My BT

Discover My BT

Take a look at all the fantastic benefits
you receive with My BT - a place for everything

My BT a place for everything.

Sign up now

Take control of your account

Log in to the My account section and take full control of your account online. You can view itemised usage, print detailed copies of your bills and change your payment method. What's more, we'll send you an email every time a new bill is ready to view, and store bills online for you for up to 15 months.

Switch to paper-free billing

Switch to paper-free billing and we won't send you any more paper bills. You'll be able to see all your bills in one place online; it's simple and convenient.

Go paper-free

Stay up to date

You can quickly and easily manage all of your BT products and services here

  • Review which BT products and services you currently have.
  • Upgrade your products and services so they always reflect exactly what you need.
  • Get access to the latest offers and product benefits.

Handy Tip

My BT is the one place you need to know about as a BT customer. To sign up, you'll need an email address and your BT account number to hand. You can find this at the top of your BT bill.

Access to services with this icon require you to login to My BT

Sign up to My BT now & enjoy all the benefits

24/7 Help and support online

Get 24/7 help and support on our Help site. Just choose how you prefer to get the answer: you can download user guides, watch video tutorials, follow step-by-step articles or use our troubleshooting tools.

Explore help

Explore help

Click on the image to view our
simple to use help pages

Contact us the way you want

There are many ways for you to get in touch. You can send us an email; or if you want an answer right now you can use our Live Chat service to exchange instant messages with a BT advisor. If you're into social media, why not follow us on Twitter?

Ways to get in touch

Explore contact us

Click on the image to explore the different ways you can contact us.

Fantastic content within BT Life

Learn more about your BT products. Read the latest articles, find out about new releases and stay up to date with upcoming events. With BT Life, you can also enter competitions and much more. Why not take a look for yourself?

  • Get the latest news and features
  • Find out how to get more from your products
  • Get great deals on BT products

Be a part of the community

Join discussions and share advice with other customers on the community forums.

Have a peek at our forums

Explore forums

Click on the image to get an idea of what our forums look like. We have thousands of people chatting away, so why not join in?

  • My Account

    View your bill, analyse usage and make payments

  • My Services

    View the latest offers and upgrade your products

  • BT Life

    Get access to fantastic content within BT Life

  • Contact

    Get in touch with us however you like

  • Help

    Get 24/7 access to help and support

  • Community

    Share tips and advice within our forums

Ready for My BT?

Sign up now and get access to all the great benefits.

To sign up, you'll need an email address and your BT account number to hand.
You can find this at the top of your BT bill.

24/7 Help and support online

24/7 Help and support online

Use the simple menu to tell us which product you need help with.

24/7 Help and support online

24/7 Help and support online

You'll then see the top topics area, where you'll find our most popular answers and video tutorials.

24/7 Help and support online

24/7 Help and support online

If you need more information, choose a category on the left to open the full help menu.

24/7 Help and support online

24/7 Help and support online

Follow the menu to be guided to solutions for your particular issue.

24/7 Help and support online

24/7 Help and support online

Then just click to view answers with step-by-step instructions, downloadable user guides, and links to relevant forum posts.

Contact us whenever you want

Contact us whenever you want

There's a choice of ways to contact us. Send us an email and we'll quickly reply to your query.

Contact us whenever you want

Contact us whenever you want

Want an answer now? You can use our Live Chat service to exchange instant messages with a subject expert.

Contact us whenever you want

Contact us whenever you want

Stay in the loop by following instant information on Twitter. Just tweet your problem and we'll get straight on to it.

Be a part of the community

Be a part of the community

The BT forum is a community of users where you can join discussions and share advice with other customers.

Be a part of the community

Be a part of the community

Join the club to easily find answers to problems. With thousand of members and hundreds of threads, it's likely somebody has already asked your question.

Be a part of the community

Be a part of the community

Or simply post your enquiry and wait for experienced contributors to give you a helping hand.