Start your home move today

Moving home can be hard work, but we can help remove some of the stress. You can move your BT phone, broadband and TV services quickly and easily using our simple online home move service.

How it works

Step 1

Click to start your home move online

Step 2

Give us your phone number and account number

Step 3

Tell us your new postcode and your moving date

Step 4

We'll let you know if you can keep your number and your expected broadband speed

Step 5

We'll show you which BT services you can upgrade to in your new home

Step 6

Place your home move order – we'll sort out the rest!

Ready to start your move?

Before you begin your order, please make sure you have the following information to hand:

  • Your BT account number
  • Your current BT telephone number
  • Your new address and post code
  • Your moving date

Looking to move BT Sport on Sky only to your new home?

If you only have BT sport on Sky Digital Satellite Platform with us.

Already placed your home move order?

We'll contact you if we need to check any of your order details. If you do need to make any changes to your BT home move once you've placed your order, you can contact us.

Frequently asked questions

  • Can I keep my phone number when I move?

    If you're moving within the same telephone exchange area (e.g. Lincoln 01522) it may be possible for you to keep your current phone number – we'll let you know when you start your home move. If you need a new number, we can arrange for your current number to be redirected – just choose Caller Redirect when you place your order and we'll do the rest. Start your home move.

  • What broadband speed can I get in my new home?

    We'll let you know what broadband speed you can expect when you start your home move.

    Start your home move >

  • Will I have to pay any charges for my home move?

    We'll let you know if you need a new line when you start your home move. If you do need a new line, a connection charge up to £130 will apply – but all our customers who are moving home are eligible for a special connection charge discount – just choose one of our special deals when you order.

    If you choose to upgrade to BT Vision or BT Infinity in your new home (and you don't already have it in your current home), an activation charge may apply.

    If you want to cancel one or more of your BT products when you move home, early termination charges may apply if you are within the minimum contract period. See details of the early termination charges.

  • I don't want to take all my BT products when I move home

    If you are moving home and taking all your BT products with you, there will be no charges. If BT is unable to provide any of your existing products at your new address, you will not be held to term for these products.

    If you want to cancel one or more of your BT products when you move home, early termination charges may apply if you are within the minimum contract period. See details of the early termination charges.

  • How much notice do I need to give for the move?

    If you're moving home and taking all your BT products with you, you should let us know as soon as you have a confirmed moving date. It usually takes under two weeks to organise, but can take longer. So it's best to arrange as early as possible, so we can make sure you're all up and running when you move into the new place.

    If you are moving home but want to cancel one or more of your BT products in your new home, early termination charges may apply if you are within the minimum contract period. See details of the early termination charges.

  • Will I need to be at the property when the service is connected?

    If you need a new line installed in your new home, or you are taking BT Infinity broadband, you'll need to be at the property for an engineer visit. You can book your engineer visit during your home move order.

  • Can I move all my BT products to my new address?

    We'll do our best to provide all your BT products at your new address. The availability of broadband and broadband speed will depend on the phone line in your new home and the distance from your local telephone exchange. BT Vision availability is dependent on the broadband speed available and Freeview coverage at your new address. When you start your home move, we'll let you know which products are available. Start your home move.

  • Can BT redirect calls to my new number?

    You can add Caller Redirect when you arrange your home move. Caller Redirect automatically answers calls to your old phone number and tells incoming callers your new number. Calls to the old number are free of charge.

    Note: Caller Redirect can only be ordered as part of your home move. You won't be able to order it once your order has been placed.

Upgrade your BT Service in your new home

Moving home is a great time to upgrade your BT services, and it's easy to do – here are some of the products you can order with your home move:

Upgrade to BT Infinity broadband

BT Infinity uses the latest in fibre optic broadband technology to deliver the internet at speeds that are eight times faster than the UK average.

  • Download speeds of up to 76Mb
  • Upload speeds of up to 19Mb
  • Calls included

Prices start from £15 a month
+ line rental equal to £15.99
monthly or £141 annually.

We are currently rolling out BT Infinity across the UK. We'll let you know if you're eligible once you start your home move.

Get BT Broadband in your new home

When you add BT Broadband in your new home you benefit from:

  • Download speeds of up to 16Mb
  • FREE wi-fi access to over 8 million hotspots worldwide
  • Inclusive BT Home Hub with our strongest wireless connection to date
  • Connection included if you need a new line

How much does it cost?

Prices start from £6 a month
+ line rental equal to £15.99
monthly or £141 annually.

Add TV to your broadband package

TV from BT is the best way for your whole family to watch more of what you love, when you want. Get all your Freeview channels, pause, record and rewind live TV, catch up on TV you may have missed – plus watch any extra films, TV shows and sport you want on demand. You'll never be stuck for something to watch.

How much does it cost?

Add TV to your broadband package from only £5 a month

Get a new phone in your new home

Great deals on cordless phones, including the BT 6500 range:

  • Easily block nuisance calls
  • 1.8" backlit screen with large clear text
  • 30 minute answerphone
  • Handsfree speaker
  • Easy access to BT Calling Features: Call Divert, 3 Way Calling, Parental Controls, Call Waiting

For nuisance call blocking functionality you need the Caller Display service to be active on your account. You can activate this service in MyBT.

How much does it cost?

Available from £34.99
Up to 25% off RRP!

If you choose to change your current services, you may be subject to our new pence-per-minute-rates. Click here to see these.

To block nuisance calls you need the Caller Display service to be active on your account. BT customers can get this as part of BT privacy at Home. For more info or to sign up visit bt.com/callingfeatures

Need help ordering? Chat with one of our advisors