Moving home?

Moving home? Let our dedicated re-connection team do the heavy lifting

Start your home move today

Moving can be hard work, but we can help take some of the stress out of your move. You can move your BT phone line, broadband and TV services quickly and easily online, and we'll do all we can to make sure they are up and running in your new home when you move in.

It's best to complete your home move order as soon as you know your confirmed move date, particularly where an engineer may be needed.

Make sure you have this information to hand before starting your home move:

  • Your BT account number

  • Your current BT telephone number

  • Your new address including post code

  • Your moving date

You can complete your home move online if you're happy with the BT products you currently have in your home.

Or, if you:

  • Want to change any of your products or

  • Have BT Infinity

Please call us on 0800 100 400 to get the best deal.

Any questions?

  • Can I keep my current phone number?

    If you're moving within the same telephone exchange area (e.g. Lincoln 01522) it may be possible for you to keep your current phone number. If you're moving out of the area, we can arrange for your current number to be redirected to your new number. Just choose our caller redirect product when you place your order and we'll do the rest.

  • How much does it cost?

    If you take a new Broadband and Calls package or TV, Broadband and Calls package, connection will be free of charge. Otherwise our standard connection charge of £130 may apply if an engineer needs to do work at your telephone exchange or your property.

    We'll be able to confirm if you need an engineer appointment and any connection costs that may apply when you give us your home move details.

  • What happens if my moving plans change?

    If your plans change after you've told us about your move, please call us on 0800 100 400.

  • Will I be able to move BT Vision to my new address?

    When you provide us with your new address, we will check both the Freeview reception, and the estimated broadband speed in your new home. You still require a constant broadband speed of over 2mb to enjoy video On Demand and be in a Freeview area. We will help where we can to provide this.

    Remember, you will also need to make sure that your new home has a suitable aerial capable of receiving a Freeview signal as the UK continues the process of 'Digital Switchover' until 2012. To check your Freeview coverage in your new home, and for more information on 'Digital Switchover' yourself you can visit www.digitaluk.co.uk where you will find help and support.

    Alternatively, if you know that you do not have an aerial, or your aerial is unsuitable (e.g. Analogue), you can call Total Support Group, a national, accredited aerial installation firm who offer a preferential service to BT Vision customers. To contact TSG with a Freeview reception enquiry please call 0844 826 2055 or visit www.aerialupgrade.co.uk. TSG can arrange for a professional aerial assessment from a local signal specialist (chargeable service).

    If we confirm that you can't get Freeview after you have moved (due to your location rather than your aerial/equipment) then you'll still be able to cancel any Sky Sports 1 and/or Sky Sports 2 and BT Vision service without incurring cancellation fees. Our agents will inform you of your cancellation rights . However, naturally if you wish, you can still retain your BT Vision Service and watch thousands of on demand BT Vision shows which offers you an affordable way to access a wide range of thousands of TV shows and programmes as an exciting alternative to Freeview.

  • What happens if I have my phone, broadband or TV with another provider?

    If you have your phone, broadband or TV with another provider and want to transfer your service to BT at your new address, please call us on 0800 100 400 to organise this.

    Please call us as early as possible so we can talk through the options available at your new address and make sure we have all the information we need.

  • Can I check what my broadband speed will be at my new address?

    Yes, you can check your broadband speed here. You can also find loads of useful information about broadband speed on these pages.

  • Can BT redirect calls to my new number?

    You can add caller redirect to your order when you arrange your home move. Caller redirect automatically answers calls to your old telephone number and tells incoming callers the new number. Calls to the old number are free of charge. The message given out by caller redirect is: 'The number called has been changed to... (new number)'. The caller redirect message repeats four times per call. The caller has to redial to reach your new number. The caller redirect service is active 24 hours a day, 365 days a year. A minimum one month term applies to this product.

  • What happens to my existing phone, broadband or TV contract when I move?

    If you move home within the UK, call us early and we'll try to give you the same services you currently have, at your new address. If we're not able to do this and you are still within your minimum contract period for the services we can't provide, you'll be able to end the contract for those services and you won't have to pay a charge for doing that.

    Your existing service contracts can be transferred to your new address, but there are some important points that you need to remember:

    • When you move home, you will always start a new 12 month line rental contract even if you're just taking over a working line at your new address.
    • If you transfer your broadband to your new home, a new 3 month contract will apply unless you had longer than 3 months left on the broadband contract at your old address in which case you'll carry over the rest of that contract.
    • Any Calling Plan (e.g. Unlimited Anytime Plan) and BT Vision contracts will simply transfer to your new address and carry on as before.

Terms & Conditions