BT Home Phone

Save no matter when you call

Save no matter when you call

0845 and 0870 numbers are often used by large companies such as banks.

Calls to these numbers are included (for up to an hour) in the Unlimited Anytime Calls plan at no extra cost.

If your call is going to last more than one hour, you can hang up and redial to avoid charges.

Save on your evening & weekend calls

Save on your Evening & Weekend calls

0845 and 0870 numbers are often used by large companies such as banks.

Calls to these numbers in the evening and weekends are included in the Unlimited Evening & Weekend Calls Plan at no extra cost.

Save on your weekend calls

Save on your Weekend calls

0845 and 0870 numbers are often used by large companies such as banks.

Calls to these numbers at weekends are included in the Unlimited Weekend Plan at no extra cost.

Line rental options

There are two ways to pay your BT line rental – you can pick what suits you best during your order:

Monthly
£15.99 a month

or

12 months in advance
petty cash jar £141 a year (equivalent to £11.75 a month)
Pay for 12 months in advance with a one-off non-refundable payment of £141 and save £50.88 in one year. Your line rental is then equivalent to £11.75 a month. Just choose 'Line Rental Saver' when you order.

With Line Rental Saver you can pay for your monthly line rental by paying £141 by credit/debit card for 12 months in advance which is equivalent to £11.75 a month. You'll need to pay any additional call charges by Direct Debit. You'll receive e-billing. Connection charges may apply for new connections. Advance payment is non-refundable. One per household. Exclusions and conditions apply.

One-off connection charge & engineer visits

Some orders for a BT line will require either a connection or an engineer visit. The charges for these are explained below:

  • TV, Broadband and Calls new connection: Included for customers who require a new BT line (normally £130).

  • Broadband and Calls new connection: Included for customers who require a new BT line (normally £130).

  • BT line only new connection (no broadband or TV): £50 for customers who require a new BT line (normally £130 – see specific terms below).

  • Engineer visit: This may be required if you have an existing line that needs additional work (i.e. if the wiring/socket is damaged). The charge for an engineer visit is £130.

    • If your home has had a telephone service from BT in the recent past, the wiring and socket is undamaged and the line still has a dial tone, it's likely that this connection charge/engineer visit will not apply to you.

    • If there's no suitable BT line available in your property or damage to the existing socket/wiring then an £130 engineer visit may be required.

    • We'll let you know whether you need to pay a connection charge/engineer visit charge on your order summary before you check out.

    • All connection charges and engineer visit charges are subject to survey.

    • Any charge will be added to your first BT bill.

    • If you have been disconnected for non-payment in the past the standard full £130 connection charge will apply.

    • £50 Connection Offer. Customers who require a new line will benefit from a £80 discount on the standard line connection charge of £130. Customers who are benefiting from this offer are not eligible for Line Rental Saver and must agree to an 18 month contract (applies to the Unlimited Weekend Plan or the Unlimited Anytime Plan). Minimum call commitment also applies – you must make at least 10 chargeable or inclusive calls per month (30 calls per quarter). You'll need to pay a charge of £5.15 for every month (if you are billed monthly) or £15.99 for every quarter (if you're billed quarterly) in which you don't make these calls, as compensation for not making the minimum number of calls required. These charges are not subject to VAT and will appear in the one-off charges section of your bill.

Are you already a BT customer?

We want to let you know about the best products and prices for you, so please tell us if you already have a BT phone line.

Are you already a BT customer?

We want to let you know about the best products and prices for you, so please tell us if you already have a BT phone line.

Getting connected

Most customers get connection at no extra cost.

Some customers may have to pay a connection fee of £50 (online special offer, normally £130) but we'll let you know once you start your order and add the special offer automatically.

Did you know?

There's no connection fee if you take one of our Broadband or TV packages.

BT SmartTalk

BT SmartTalk

BT customers could save money on expensive calls from their mobile by using the free BT SmartTalk app.

If you're a BT home phone customer you can now make calls for the same great value as if you were using your BT calling plan, all through your smartphone's wi-fi, 3G or 4G connection.

The main benefits of using BT SmartTalk include:

  • You could save money making calls to 0800, 0845 and 0870 numbers
  • You can make calls back to the UK from abroad for the same price as you'd pay if you were in your living room
  • You can make great value calls without having to top up your Pay-As-You-Go credit

BT Privacy

BT Privacy at Home

Get more control over your incoming calls by registering for the Telephone Preference Service to help stop unwanted sales calls.

BT Answer 1571

Inclusive 0845 & 0870

0845 and 0870 numbers are often used by large companies such as banks.

Calls to these numbers are included (for up to an hour) at no extra cost during the inclusive periods of your BT calling plan e.g. If you choose an Unlimited Evening & Weekend Calls plan, calls to these numbers in the evening and weekends are included at no extra cost.

If your call is going to last more than one hour, you can hang up and redial to avoid charges.

BT 1471

BT 1471

No need to sign up – just dial 1471 to find out the telephone number of the last person who called you (unless the number is withheld, unavailable or came from a switchboard extension number)

For More Legal information, please click here

International add-ons

Friends & Family International
Get cheap international calls to landlines and mobiles – perfect if you only make a few international calls a month. Discounted calls to all 236 international destinations

International Freedom
Get inclusive international telephone calls for one low monthly price – ideal if you make lots of calls to international numbers every month. Just 0p a minute to landlines in our 36 most popular destinations plus discounted calls abroad to another 199 international destinations.

Fair use policy – calls over 600 minutes a month will be charged at 2.8p a minute.

BT Phones

Benefit from exclusive discounts when you add a phone to your calling plan.

Our new BT7610 Nuisance Call Blocker comes with:

  • Nuisance call blockingº

  • 1.8" backlit screen with large clear text

  • 30 minute answerphone

  • Handsfree speaker

  • Visual voicemail

  • Easy access to BT Calling Features: Call Divert, 3 Way Calling, Parental Controls, Call Waiting

For nuisance call blocking functionality you need the Caller Display service to be active on your account. You can activate this service in MyBT.