It's simple to get IT sorted with BT Tech Experts*. Our fully trained, UK based experts are here to help you 365 days a year. If you need any help just give us a call.
It's simple to get IT sorted with BT Tech Experts. Our friendly and knowledgeable advisors are available every day to help you get the most from your gadgets and gizmos.
How we can help you
When things go wrong with your technology it can be frustrating. Our expert advisors can fix problems or give you demonstrations as if they were in the room with you. Here are some of the things we can help with:
You'll be able to choose one of two subscription options :
FREE computer health check
Computers are like cars, they need a service every once in a while to keep things running smoothly. We've thrown in a free computer health check worth £80 to make sure your computer is set up for the best possible performance.
Here's what's included with your free health check:
Here's a quick introduction to some of the experts you might chat to when you call BT Tech Experts
Favourite gadget: Samsung Galaxy tablet
Expertise: Wireless networking
Hobbies: Football and running
Favourite gadget: iPod
Expertise: Parental control set up and Skype
Hobbies: Shopping and holidays
Favourite gadget: Samsung Galaxy S2
Expertise: Internet security and virus removal
Hobbies: Sports and music
Favourite gadget: iPhone
Expertise: Broadband and computer optimisation
"Rasheida proved herself to be a most competent, highly skilled and intelligent lady, and one with patience and understanding when dealing with a senior citizen!" Mr S Adlington
"The person I spoke to was very helpful and sorted the problem out, there is nothing he could have done better, he was polite and friendly, which made me comfortable, and not feel an idiot about the computer" Mr A Clarke
"He is FANTASTIC!! A credit to the company. I have to deal with the public in my job every day just like he does but he talked through everything he was checking and sorting listened to what I had to say HE IS THE MAN! wish he worked for me …" Mr A McCutcheon
"Anthony was excellent, very knowledgeable, an extremely approachable young man, answered all my questions and made sure I was aware of any follow up help I may need" Ms. Rosemary Collins
BT Tech Experts – The service we agree to give you is:
Unfortunately, we cannot guarantee that we will be able to solve all problems reported by you or that we will be able to advise on all service related issues. We are not responsible for: any failures in the supported applications and operating systems that cannot be resolved using the service; repair or replacement of any equipment that we diagnose as faulty during the service; or any consequences of your failure to correctly follow our advice and recommendations.
The service has a minimum period of three months. If you end the service early you will have to pay the rental charges for the remainder of the minimum period. The charge for BT Tech Experts Total Tech Support subscription is £10 per month and BT Tech Experts Computer Support subscription is £8 per month. The charges for the pay as you go service are £30 and £80 depending on the support you require.
The service is subject to a reasonable use policy. If the service is used regularly for more than 120 minutes per week we reserve the right to apply further appropriate charges to your account.
* Previously known as Home IT Call
|Computer health check and optimisation||
|Parental control set-up||
Everything you need in one place
Find Solutions to most common problems