BT Tech Experts
Our fully trained, UK based Tech Experts are here to help you 365 days a year. We'll make sure you stay up to date and get more from your technology. If anything goes wrong, just give us a call.
BT Tech Experts membership
Join us today to make the most of your technology right now. We're always here to give you support when you need it.
What we do
You can allow our experts secure temporary access to your computer to fix problems quickly or give you demonstrations, just as if they were in the room with you. Here's some of the things we can help with:
- Get the most from your technology – Setup smartphones, eReaders, printers, cameras and get help installing software.
- Parental control setup – Stay one step ahead of your kids (we make it possible!) and get advice on surfing the web safely.
- Backup your most valuable memories – Keep your files secure and back up your photos, music, movies and more.
- Get gaming – Make the most of your internet connection for the best gaming experience.
What's more, we've thrown in a free computer health check worth £50 to make sure your computer runs smoothly, and that you're set up to make the most out of the web.
Included in your free computer health check:
- Get your computer running smoothly
- Check for viruses and malware
- Tidy up your computer by deleting unwanted files
- Get up to date by downloading system updates
BT Tech Experts – Pay as you go
Our Tech Experts are also here to help as and when you need it:
- Computer set-up – connecting your computer, camera, printer and other devices
- Virus and spyware removal – to protect your computer
- Speed optimisation – to improve your broadband speed
- Parental control set-up – controls to block and monitor your children's access to the internet
- Software installation – installation and advice on the best products
You can allow our experts secure temporary access to your computer so that they can demonstrate how to do things, and fix problems quickly, just as if they were in the room with you.
- Our technology experts are available 365 days a year.
- Free initial consultation and quote.
- No fix, no fee – if we can't fix the problem we've agreed to, your call is free.
- Seven day guarantee – if the same problem occurs again within seven days we will fix it for free.
How to buy
For Pay as you go help, please give us a call
Opening hours
We're here to help every day of the year, from 8am to 11pm
Call us on: 0800 328 8344
The legal stuff
BT Tech Experts – The service we agree to give you is:
- a telephone based help facility giving you dedicated expertise to answer queries or problems you may have with your hardware, operating systems and applications;
- a remote diagnostics facility to solve problems with any PCs that you have registered with us;
- a remote 30 minute computer health check where you have chosen a twelve month subscription only;
- any other facilities as described at www.bt.com/techexperts.
Unfortunately, we cannot guarantee that we will be able to solve all problems reported by you or that we will be able to advise on all service related issues. We are not responsible for: any failures in the supported applications and operating systems that cannot be resolved using the service; repair or replacement of any equipment that we diagnose as faulty during the service; or any consequences of your failure to correctly follow our advice and recommendations.
The service has a minimum period of twelve months depending on the subscription option you choose. If you end the service early you will have to pay the rental charges for the remainder of the minimum period. The charge for BT Tech Experts membership is £6.00 per month. The charges for the pay as you go service are £15, £30 and £50 depending on the support you require.
What can BT tech experts help me with?
| Service | Details | Price |
|---|---|---|
| Computer set-up |
|
£30 |
| Computer health check and optimisation |
|
£50 |
| Parental control set-up |
|
£15 |
| Virus/spyware removal |
|
£50 |
| Get gaming |
|
£15 |
| Speed optimisation |
|
£30 |
| Home networking |
|
£50 |
| Software installation |
|
£15 |
| Technology set-up |
|
£15 |
| Software support |
|
£30 |
| Data backup |
|
£30 |
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