Connection is completely free for all customers taking a broadband or TV package.
Some customers may have to pay a connection charge. This is £50 for activating an existing line. It's £65 for installing a new line (online special offer, normally £130). We'll let you know if a charge applies when you start your order and we'll add the special offer automatically.
Yes, your phone line is so much more than just telephone calls – it gives you access to our fast broadband and amazing digital TV (you need a BT line to get these services).
There are two ways to pay your BT landline rental. During your order, you can choose either:
Yes, in most cases you can keep your phone number. Follow these instructions:
The best thing is to check whether you can find any phone sockets in your home (make sure you try less obvious places like under the stairs!) Then take a look to see if a BT logo appears on the front of the socket box. Alternatively, continue with your order online where we'll perform a simple line check to see whether you have a phone line with us or not. Just enter your postcode on the 'Start your order' page to get going.
If you're moving within the same telephone exchange area (e.g. Lincoln 01522) it may be possible for you to keep your current phone number – we'll let you know when you start your home move. If you need a new number, we can arrange for your current number to be redirected – just choose Caller Redirect when you place your order and we'll do the rest. More information about our home move service.
To make calls with BT, you need a BT phone line plus a BT Calling Plan. There are three calling plans available:
Unlimited Weekend Calls
Unlimited Evening & Weekend Calls
Unlimited Anytime Calls
You also need a telephone. You can get great discounts on BT phones when you select a phone when you order.