Introducing the new
BT Parental Controls

BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. Just log in to My BT to get started.

Protection anywhere in the home

BT Parental Controls applies to any device connecting to your home hub – giving you peace of mind that no matter where the children are in your home, they are protected by the filters you have set up.

Peace of mind on the go

BT Parental Controls also applies if you connect to any of BT's 5 million UK wi-fi hotspots using your BT ID.

Completely customisable

Set your filter level so it suits your family. To get you started BT has created 3 pre-defined filter levels – strict, moderate and light. You can also personalise the categories that are blocked and even add individual sites to your blocked and allowed lists. There are no reasonable limits to the amount you can add. Meaning you are always in control.


Set filter times

As the Account Holder, you are able to set your filters to automatically turn off at the time you set. They will then automatically turn on again at the end of the time period you set.


No software – easy to set up!

Simple log into My BT and click 'Get started' on the BT Parental Controls tile. Then follow the instructions (no more than 4 or 5 clicks) and in up to two hours your activation will be complete and you are set up.

BT Parental Controls is free to all BT Broadband customers

Just log into My BT to get started!

If you just want to protect one computer in your home, why not try BT Family Protection?

Keep your family safe online with BT Family Protection, in association with McAfee®. It's quick, easy and free to set up for all BT Broadband customers. Tailor the right level of protection to your family's needs, and to suit each child.

  • Block inappropriate websites
  • Set limits for time online
  • Control social networking
  • Filter YouTube content
  • Review online usage reports and set up alerts

Available for PC and Mac. Click here for full system requirements.

Once you've logged in – just click on the BT Parental Controls button.

More advice on internet safety and security

Everyone should be able to enjoy their time online, but it's also a good idea to know the risks. We've collected our best advice on how to avoid threats like viruses and spyware, how to keep your children safe online, and how to avoid online fraud and the latest scams.

Visit our online safety and security advice area

Download the BT Family Protection user guide PDF

View the BT Parental Controls How to guide

The legal stuff

BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor.

The Account Holder needs to set up and maintain this service.

If you delete your account – your settings will be lost. You can re-activate at any time but you will need to add all of your settings again.