The terms and conditions of each of the above services are made up of this important information and the following terms (including any other document we refer to in those terms).
If any of these documents contradict each other, the terms will apply in the order set out above, save where the Special Offer Terms stipulate a price which shall take precedence over the Tariff Guide.
Your agreement with BT Payment Services Limited.
In addition, if you take BT Telephony Services, BT Mobile, BT Total Broadband/BT Broadband, BT Infinity or BT TV from us, or any combination of these services under the Multi Play Service Agreement, and you choose not to pay by Direct Debit or monthly payment plan, we require you to enter into a separate agreement with BT Payment Services Limited, a wholly owned subsidiary of BT, who will charge a Payment Processing fee to collect and process your payment. See the Tariff Guide or details of the Payment Processing Fee and the terms and conditions of the agreement with BT Payment Services Limited.
Click on the links above to go directly to a specific section of this document, or to the relevant Terms or the Tariff Guide.
We may replace such equipment before you return it to us, but you must still return the item. We will provide a returns bag so that the item can be returned at no cost to you. We may test any item reported as faulty by you, and if it is found to be working, we may choose to either return or replace it (if we have not already replaced the item) and charge you our costs for testing and postage of the item.
If within 30 days of us replacing equipment that either you report to us as faulty or we ask you to return, you have not returned that equipment, we may either interrupt or restrict access to any service that you take from us until the relevant item is returned, or seek to recover our costs in respect of that item from you via your bill. This does not affect your statutory rights relating to equipment which is faulty or wrongly described.
If you do, you must disconnect it immediately.
Paper-free billing means you'll receive your BT bill online. You'll stop receiving a paper bill through the post. When your bill is available we'll send you an email to let you know. You can then log in via the Your Account section on BT.com to view your bill and download and print it if you need to.
Plus, with paper-free billing:
Your bills will be held online for a maximum of 6 months. If you wish to keep a record of your invoices for personal use simply save it to your computer hard drive or make a paper copy by printing it out.
Paper-free billing is provided free of charge, but your Internet service provider may charge you to connect to bt.com.
Paper-free billing is available to all BT residential customers.
Bills are only available in English at present.
You must keep your BT.com user account updated with a valid email address as we will email you to let you know when your bill is available to view. If you are a Monthly Payment Plan customer and wish to clear all or part of the balance of your account when you get your bill, you can make a payment using the online debit card payment option. The payment will be shown on your next bill.
Similarly, if you are a Monthly Payment Plan customer and you order additional equipment from BT, we may send you a separate bill which you will need to pay as well as your normal monthly payments. You can also pay this using the online debit card payment option.
If you need a VAT statement, you can download it as a PDF file. This can then be saved to your computer hard drive or printed out. Please contact us at firstname.lastname@example.org if you require a VAT statement.
You may change back to paper billing at any time by contacting us.