Terms and conditions

Your Terms and Conditions for Telephone Service

Your Contract for Telephone Service is made up of the Residential Standard Terms, the Conditions for BT Telephony, the Tariff Guide and the appropriate special Offer/Deal terms detailed below.

Scroll down this page for a summary of all the special Offer/Deal terms applicable to BT residential customers or select the relevant link below to go directly to a particular section:


Currently available Offers/Deals

Previously available Offers/Deals

Some Calling Plans, Deals or Offers are not available to take with some lines and services. All prices detailed below are inclusive of VAT unless otherwise stated and all prices are subject to change. BT reserves the right to withdraw any Calling Plan, Offer or Deal at any time.

These terms and conditions came into effect from 23rd August 2014.


Current Connection and Line Rental Offers/Deals

BT Line Rental

Connection charges may apply and there's a 12 month minimum term for new connections and home moves.

There are 2 ways to pay for your line rental:

Standard Line Rental – You pay £15.99 each month or £47.97 each quarter;

Line Rental Saver – You pay 12 monthly payments in advance by credit/debit card for a discounted price of £159.84 which is equivalent to £13.32 a month. You'll need to pay any additional call charges by monthly Direct Debit and you'll receive e-billing. You can change your mind about paying early and cancel Line Rental Saver within fourteen days of your order and you will get a full refund but you won't get a refund if you cancel after that. Exclusions and conditions apply.

If you don't pay your bill by Direct Debit, a £2.00 per month (£6.00 per quarter) payment processing fee is payable, levied by BT Payment Services Limited, a BT Group company. Prices quoted include VAT.

Line Connection Charge for £65.00 Deal – 12 month minimum term.

Customers taking this deal will benefit from a £65.00 discount on the standard line connection charge of £130.00. Available to eligible new and existing customers agreeing to an 12 month contract on Unlimited Weekend Calls (£15.99 per month), Unlimited Evening & Weekend Calls (£19.49 per month) or Unlimited Anytime Calls (£23.49 per month). Monthly Call Plan prices quoted include line rental charges (currently £15.99) and are with payment by Direct Debit. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Discount is via bill credit, which will be applied to your next or subsequent bill. This deal can only be taken up once during the initial contract period. If you decide to end your contract within the minimum term, you will incur a single charge of £5.75 (with Unlimited Weekend Calls), £6.75 (with Unlimited Evening & Weekend Calls) or £9.75 (with Unlimited Anytime Calls) for each month left of the minimum term. Other exclusions and conditions apply. Excludes customers benefiting from some special offers or deals.

Current Call Plan Offers/Deals

General Exclusions and Fair Use Policies

Call Plans let you make inclusive calls at no extra charge at the following times:

Unlimited Weekend Calls All day Saturday and Sunday
Unlimited Evening and Weekend Calls 7.00pm – 7.00am Monday – Friday,
all day Saturday and Sunday
Unlimited Anytime Calls All day, every day

All Call Plans feature:

  • Calls to UK* local and national numbers at no additional charge. *UK means calls of up to an hour to Local and National numbers beginning 01, 02 and 03. Excluded calls include non-geographic numbers (e.g. 0871), Premium Rate services, operator-controlled calls, calls to the internet, information and paging services, local, national and all non-geographic numbers used to dial up ISP's, other non voice calls and calls to the Channel Islands.
  • 0845 and 0870 numbers are also included within your inclusive call times (excluding Calling Card and Dial-through access numbers and dial-up internet access).

The limits and application of fair use policies are subject to change. Details of such changes will be published online at www.bt.com.

Home Phone Saver

Home Phone Saver – Standard Deal 12 Month contract

Available to eligible new and existing residential customers signing up to Home Phone Saver with a 12 month minimum contract period.

The price is £19.99 per month including line rental. This price is fixed until at least 1st January 2017. Home Phone Saver customers choosing not to pay by Direct Debit or Monthly payment Plan will not incur a Payment Processing Fee.

Provides inclusive calls of up to an hour to UK*, 0870 and 0845 numbers at any time of the day. Calls in excess of an hour will be charged at 9 pence per minute at any time of the day. Includes 50% discount on call rates to UK mobiles (excludes roaming mobiles). Calls to mobiles and chargeable UK* calls are subject to a 15p set-up fee. Includes 200 free texts (requires compatible handset). Includes access to 3 BT Calling Features at no extra charge (opt in required): BT Privacy Caller Display, Anonymous Call Reject and Choose to Refuse. Non-inclusive call rates and set up fees are subject to change during fixed price plan period.

If you decide to end your contract within the 12 month minimum contract period, you will incur a single charge of £7.25 for each month left of the minimum contract period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.

Unlimited Weekend Calls

Unlimited Weekend Calls – Standard 12 Month contract

Available to eligible new and existing residential customers signing up to Unlimited Weekend Calls with a 12 month minimum contract period. Please note, a minimum contract period of 12 months also applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan.

The price is £0.00 per month plus line rental, which has a monthly cost of £15.99. The total price you pay is £15.99 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise a £2.00 per month payment processing fee will apply, levied by BT Payment Services Limited, a BT Group company.

Provides inclusive calls of up to an hour to UK* numbers during Weekends. Calls made during Weekends in excess of an hour and of any duration during Evenings and Daytime will be charged at 9 pence per minute. Standard rates apply to calls to mobiles. Calls to mobiles and chargeable UK* calls are subject to a 15p set-up fee.

If you decide to end your contract within the 12 month minimum contract period, you will incur a single charge of £5.75 for each month left of the minimum contract period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.

Unlimited Evening & Weekend Calls

Unlimited Evening & Weekend Calls – Standard 12 Month contract

Available to eligible new and existing residential customers signing up to Unlimited Evening & Weekend Calls with a 12 month minimum contract period. Please note, a minimum contract period of 12 months also applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan.

The price is £3.50 per month plus line rental, which has a monthly cost of £15.99. The total price you pay is £19.49 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise a £2.00 per month payment processing fee will apply, levied by BT Payment Services Limited, a BT Group company.

Provides inclusive calls of up to an hour to UK numbers during Evenings and Weekends. Calls made during Evenings and Weekends in excess of an hour and of any duration during Daytime will be charged at 9 pence per minute. Standard rates apply to calls to mobiles. Calls to mobiles and chargeable UK calls are subject to a 15p set-up fee. Includes 100 free texts (requires compatible handset).

If you decide to end your contract within the 12 month minimum contract period, you will incur a single charge of £6.75 for each month left of the minimum contract period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.

Unlimited Evening & Weekend Calls free for 12 months – 12 Month contract

Available by invitation only to eligible existing residential customers signing up to Unlimited Evening & Weekend Calls with a 12 month minimum contract period.

For the first 12 months you'll only pay line rental, which has a monthly cost of £15.99. From month 13 you'll pay the standard price for Unlimited Evening & Weekend Calls, currently £3.50 per month plus line rental. The total price you pay from month 13 is currently £19.49 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise a £2.00 per month payment processing fee will apply, levied by BT Payment Services Limited, a BT Group company.

Provides inclusive calls of up to an hour to UK numbers during Evenings and Weekends. Calls made during Evenings and Weekends in excess of an hour and of any duration during Daytime will be charged at 9 pence per minute. Standard rates apply to calls to mobiles. Calls to mobiles and chargeable UK calls are subject to a 15p set-up fee. Includes 100 free texts (requires compatible handset).

If you decide to end your contract within the 12 month minimum contract period, you will incur a single charge of £6.75 for each month left of the minimum contract period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.

Unlimited Anytime Calls

Unlimited Anytime Calls – Standard Deal 12 Month contract

Available to eligible new and existing residential customers signing up to Unlimited Anytime Calls with a 12 month minimum contract period. Please note, a minimum contract period of 12 months also applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan.

The price is £7.50 per month plus line rental, which has a monthly cost of £15.99. The total price you pay is £23.49 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise a £2.00 per month payment processing fee will apply, levied by BT Payment Services Limited, a BT Group company.

Provides inclusive calls of up to an hour to UK numbers at any time of the day. Calls in excess of an hour will be charged at 9 pence per minute at any time of the day. Includes 50% discount on call rates to UK mobiles (excludes roaming mobiles). Calls to mobiles and chargeable UK calls are subject to a 15p set-up fee. Includes 200 free texts (requires compatible handset).

If you decide to end your contract within the 12 month minimum contract period, you will incur a single charge of £9.75 for each month left of the minimum contract period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.


Previous Connection and Line Rental Offers

The Offers/Deals below are no longer available for new supply. The terms and conditions of these Offers/Deals are applicable only to customers that took these Offers/Deals when they were available and have continued to use the applicable services since the Offer/Deal was taken.


Line Connection Charge for £50.00 Deal – 12 month minimum term

This offer is no longer available for new supply.

Customers taking this deal will benefit from a £80.00 discount on the standard line connection charge of £130.00. Available to eligible new and existing customers agreeing to an 12 month contract on Unlimited Weekend Calls (£15.99 per month), Unlimited Evening & Weekend Calls (£19.49 per month) or Unlimited Anytime Calls (£23.49 per month). Monthly Call Plan prices quoted include line rental charges (currently £15.99) and are with payment by Direct Debit. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Discount is via bill credit, which will be applied to your next or subsequent bill. This deal can only be taken up once during the initial contract period. If you decide to end your contract within the minimum term, you will incur a single charge of £5.75 (with Unlimited Weekend Calls), £6.75 (with Unlimited Evening & Weekend Calls) or £9.75 (with Unlimited Anytime Calls) for each month left of the minimum term. Other exclusions and conditions apply. Excludes customers benefiting from some special offers or deals.

Line Connection Charge for £40.00 Deal – 18 month minimum term

This offer is no longer available for new supply.

Customers previously taking this deal benefited from a £90.00 discount on the standard line connection charge of £130.00. Previously available to eligible new and existing customers agreeing to an 18 month contract on Unlimited Weekend Calls (£15.99 per month), Unlimited Evening & Weekend Calls (£17.99 per month) or Unlimited Anytime Calls (£22.99 per month). Monthly Call Plan prices quoted include line rental charges (currently £15.99) and are with payment by Direct Debit. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Discount is via bill credit, which will be applied to your next or subsequent bill. Charges will appear in the one-off charges section of your bill. This deal can only be taken up once during the initial contract period. If you decide to end your contract within the minimum term, you will incur a single charge of £5.00 (with Unlimited Weekend Calls), £5.75 (with Unlimited Evening & Weekend Calls) or £8.00 (with Unlimited Anytime Calls) for each month left of the minimum term. Within the minimum term, you may upgrade your Calling Plan, but you cannot downgrade your calling plan except where you are eligible for, and are moving to BT Basic. Other exclusions and conditions apply. Excludes customers benefiting from some special offers or deals.

Line Connection Charge for £30.00 Deal – 18 month minimum term

This offer is no longer available for new supply.

Customers previously taking this deal benefited from a £100.00 discount on the standard line connection charge of £130.00. Previously available to eligible new and existing customers agreeing to an 18 month contract on the Unlimited Weekend Plan (£15.99 per month), the Unlimited Evening & Weekend Plan (£19.49 per month) or the Unlimited Anytime Plan (£21.47 per month) or the Unlimited Anytime Plan Plus (£24.50 per month). Monthly Call Plan prices quoted include line rental charges (currently £15.99) and are with payment by Direct Debit. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Discount is via bill credit, which will be applied to your next or subsequent bill. This deal can only be taken up once during the initial contract period. If you decide to end your contract within the minimum term, you will incur a single charge of £6.00 (on the Unlimited Weekend Plan), £7.50 (on the Unlimited Evening & Weekend Plan), or £8.75 (on the Unlimited Anytime Plan) or £11.50 (on the Unlimited Anytime Plan Plus) for each month left of the minimum term. Within the minimum term, you may upgrade your Calling Plan, but you cannot downgrade your calling plan except where you are eligible for, and are moving to BT Basic. Other exclusions and conditions apply. Excludes customers benefiting from some special offers or deals.

Previous Calling Plan Offers/Deals

General Exclusions and Fair Use Policies

Call Plans let you make inclusive calls at no extra charge at the following times:

Unlimited Weekend Plan All day Saturday and Sunday
Unlimited Evening and Weekend Plan 7.00pm – 7.00am Monday – Friday,
all day Saturday and Sunday
Unlimited Anytime Plan All day, every day
Unlimited Anytime Plan Plus All day, every day

All Call Plans feature:

  • Calls to UK* local and national numbers at no additional charge. *UK means calls of up to an hour to Local and National numbers beginning 01, 02 and 03. Excluded calls include non-geographic numbers (e.g. 0871), Premium Rate services, operator-controlled calls, calls to the internet, information and paging services, local, national and all non-geographic numbers used to dial up ISP's, other non voice calls and calls to the Channel Islands.
  • 0845 and 0870 numbers are also included within your inclusive call times (excluding Calling Card and Dial-through access numbers and dial-up internet access).

The limits and application of fair use policies are subject to change. Details of such changes will be published online at www.bt.com.


Unlimited Weekend Plan

Unlimited Weekend Plan – standard deal

The Unlimited Weekend Plan is available to eligible residential customers, with no minimum term. Exclusions and conditions apply. Please note, a minimum term of 12 months applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan. Exclusions and conditions apply.

Line rental of £15.99 per month applies if you pay by Direct Debit or monthly payment plan. Otherwise,add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company.

Discount is via bill credit, which will be applied to your next or subsequent bill.

Unlimited Weekend Plan

Unlimited Weekend Plan and inclusive Friends & Family Mobile – 12 month renewable contract deal

This deal is no longer available for new supply.

You will receive inclusive Friends & Family Mobile (normally £1.60 a month) for the duration of the contract. Friends & Family Mobile provides discounted call rates to UK mobiles (excludes roaming mobiles) – a 14.76p set-up fee applies to all calls.

You will only pay line rental, which has a monthly cost of £15.99 if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit.

You cannot downgrade during the minimum period. If you upgrade to the Unlimited Evening & Weekend Plan your contract term will continue. If you would like to move onto the Unlimited Anytime Plan you may do so by taking up an Unlimited Anytime special offer or deal but a new contract term will apply. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £6.00 for each month left of the minimum period.

Please contact us for further information about moving or upgrading as some exceptions may apply.

Credits will be applied from your next bill, or if you have paper-free billing, this will be shown on your e-bill.

BT Local, Working Together, Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply so customers will not be able to return to these packages at the end of the minimum period or any renewable period.

Excludes customers benefiting from some special offers or deals.


Unlimited Weekend Plan and inclusive Friends & Family International – 12 month renewable contract deal

This deal is no longer available for new supply.

You will receive inclusive Friends & Family International (normally £1.15 a month) for the duration of the contract. Friends and Family International gives you great discounts on calls to all 234 international destinations, with rates from as low as 2.6p per minute (14.76p call set-up fee applies).

You will only pay line rental, which has a monthly cost of £15.99 if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit.

You cannot downgrade during the minimum period. If you upgrade to the Unlimited Evening & Weekend Plan your contract term will continue. If you would like to move onto the Unlimited Anytime Plan you may do so by taking up an Unlimited Anytime special offer or deal but a new contract term will apply. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £7.50 for each month left of the minimum period.

Please contact us for further information about moving or upgrading as some exceptions may apply.

Credits will be applied from your next bill, or if you have paper-free billing, this will be shown on your e-bill.

BT Local, Working Together, Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply so customers will not be able to return to these packages at the end of the minimum period or any renewable period.

Excludes customers benefiting from some special offers or deals.


Unlimited Evening & Weekend Plan

Unlimited Evening & Weekend Calls – Standard 12 Month contract

Available to eligible new and existing residential customers signing up to Unlimited Evening & Weekend Calls with a 12 month minimum contract period. Please note, a minimum contract period of 12 months also applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan.

The price is £2.00 per month plus line rental, which has a monthly cost of £15.99. The total price you pay is £17.99 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise a £2.00 per month payment processing fee will apply, levied by BT Payment Services Limited, a BT Group company.

Provides inclusive calls of up to an hour to UK* numbers during Evenings and Weekends. Calls made during Evenings and Weekends in excess of an hour and of any duration during Daytime will be charged at 9 pence per minute. Standard rates apply to calls to mobiles. Calls to mobiles and chargeable UK* calls are subject to a 15p set-up fee. Includes 100 free texts (requires compatible handset).

If you decide to end your contract within the 12 month minimum contract period, you will incur a single charge of £5.75 for each month left of the minimum contract period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.

Unlimited Evening & Weekend Calls free for 12 months – 12 Month contract

Available by invitation only to eligible existing residential customers signing up to Unlimited Evening & Weekend Calls with a 12 month minimum contract period.

For the first 12 months you'll only pay line rental, which has a monthly cost of £15.99. From month 13 you'll pay the standard price for Unlimited Evening & Weekend Calls, currently £2.00 per month plus line rental. The total price you pay from month 13 is currently £17.99 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise a £2.00 per month payment processing fee will apply, levied by BT Payment Services Limited, a BT Group company.

Provides inclusive calls of up to an hour to UK* numbers during Evenings and Weekends. Calls made during Evenings and Weekends in excess of an hour and of any duration during Daytime will be charged at 9 pence per minute. Standard rates apply to calls to mobiles. Calls to mobiles and chargeable UK* calls are subject to a 15p set-up fee. If you decide to end your contract within the 12 month minimum contract period, you will incur a single charge of £6.75 for each month left of the minimum contract period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.

Unlimited Evening & Weekend Plan – standard plan

The Unlimited Evening & Weekend Plan is available to eligible residential customers with no minimum period. Please note, a minimum period of 12 months applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan.

The price is £3.50 per month plus line rental, which has a monthly cost of £15.99 if you pay by Direct Debit or monthly payment plan.

Otherwise, add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company.


Unlimited UK Evening & Weekend calls at no extra cost – 18 months contract deal

Unlimited UK Evening & Weekend calls at no extra cost are available to eligible residential customers agreeing to an 18 month contract on the Unlimited Evening & Weekend Plan.

You will only pay line rental, which has a monthly cost of £15.99 if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit, which will be applied to your next or subsequent bill.

If you remain on the Unlimited Evening & Weekend Plan at the end of the 18 month minimum period you will then start to pay the standard monthly price for the Unlimited Evening & Weekend Plan of £19.49 per month including line rental if you pay by Direct Debit or monthly payment plan. You cannot downgrade during the 18 month minimum period. If you would like to move onto the Unlimited Anytime Plan you may do so by taking up an Unlimited Anytime special offer but a new contract term will apply. If you decide to end your contract within the 18 month minimum period, you will incur a single charge of £7.50 for each month left of the minimum period. If you don't pay by Direct Debit or monthly payment plan, add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit, which will be applied to your next or subsequent bill.

BT Local, BT Working Together and BT Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply, so customers will not be able to return to these packages at the end of the minimum period.

Excludes customers benefiting from some special offers or deals.


Unlimited Evening & Weekend calls at no extra cost and Line Rental with £1 off – 12 month Renewable Special Offer

This Special offer is no longer available for new supply.

Previously available through our main website www.bt.com only. Previously available to eligible new and existing residential customers agreeing to a 12 month renewable contract on the Unlimited Evening & Weekend Plan.

You will only pay line rental at £14.99 per month (£1 discount compared to standard line rental), if paying by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit.

You cannot downgrade during the minimum period. If you decide to end the contract within the 12 month minimum period, you will incur a single charge of £7.50 for each month left of the minimum period.

Excludes customers benefiting from some special offers or deals.


Unlimited UK Evening & Weekend calls at no extra cost – 12 month renewable contract deal

This deal is no longer available for new supply.

You will only pay line rental, which has a monthly cost of £15.99 if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit, which will be applied to your next or subsequent bill.

You cannot downgrade during the minimum period. If you would like to move onto the Unlimited Anytime Plan you may do so by taking up an Unlimited Anytime special offer or deal but a new contract term will apply. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £7.50 for each month left of the minimum period.

BT Local, BT Working Together and BT Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply, so customers will not be able to return to these packages at the end of the minimum period or any renewal period.

Excludes customers benefiting from some special offers or deals.


Unlimited Evening & Weekend Plan and inclusive Friends & Family Mobile – 12 month renewable contract deal

This deal is no longer available for new supply.

You will receive inclusive Friends & Family Mobile (normally £1.70 a month) for the duration of the contract. Friends & Family Mobile provides discounted call rates to UK mobiles (excludes roaming mobiles) – a 14.76p set-up fee applies to all calls.

You will pay £3.50 plus £15.99 line rental a month, if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit.

You cannot downgrade during the minimum period. If you would like to move onto the Unlimited Anytime Plan you may do so by taking up an Unlimited Anytime special offer or deal but a new contract term will apply. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £7.50 for each month left of the minimum period.

Please contact us for further information about moving or upgrading as some exceptions may apply.

Credits will be applied from your next bill, or if you have paper-free billing, this will be shown on your e-bill.

BT Local, Working Together, Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply so customers will not be able to return to these packages at the end of the minimum period or any renewable period.

Excludes customers benefiting from some special offers or deals.


Unlimited Evening & Weekend Plan at no extra cost with inclusive Friends & Family Mobile – 12 month renewable contract – SPECIAL DEAL

This deal is no longer available for new supply.

You will receive inclusive Friends & Family Mobile (normally £1.70 a month) for the duration of the contract. Friends & Family Mobile provides discounted call rates to UK mobiles (excludes roaming mobiles) – a 14.76p set-up fee applies to all calls.

You will only pay line rental, which has a monthly cost of £15.99 if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit.

You cannot downgrade during the minimum period. If you would like to move onto the Unlimited Anytime Plan you may do so by taking up an Unlimited Anytime special offer or deal but a new contract term will apply. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £7.50 for each month left of the minimum period.

Please contact us for further information about moving or upgrading as some exceptions may apply.

Credits will be applied from your next bill, or if you have paper-free billing, this will be shown on your e-bill.

BT Local, Working Together, Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply so customers will not be able to return to these packages at the end of the minimum period or any renewable period.

Excludes customers benefiting from some special offers or deals.


Unlimited Evening & Weekend Plan and inclusive Friends & Family International – 12 month renewable contract deal

This deal is no longer available for new supply.

You will receive inclusive Friends & Family International (normally £1.15 a month) for the duration of the contract. Friends and Family International gives you great discounts on calls to all 234 international destinations, with rates from as low as 2.6p per minute (14.76p call set-up fee applies).

You will pay £3.50 plus £15.99 line rental a month, if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit.

You cannot downgrade during the minimum period. If you would like to move onto the Unlimited Anytime Plan you may do so by taking up an Unlimited Anytime special offer or deal but a new contract term will apply. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £7.50 for each month left of the minimum period.

Please contact us for further information about moving or upgrading as some exceptions may apply.

Credits will be applied from your next bill, or if you have paper-free billing, this will be shown on your e-bill.

BT Local, Working Together, Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply so customers will not be able to return to these packages at the end of the minimum period or any renewable period.

Excludes customers benefiting from some special offers or deals.


Unlimited Anytime Plan

Unlimited Anytime Calls – Standard Deal 12 Month contract

Available to eligible new and existing residential customers signing up to Unlimited Anytime Calls with a 12 month minimum contract period. Please note, a minimum contract period of 12 months also applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan.

The price is £7.00 per month plus line rental, which has a monthly cost of £15.99. The total price you pay is £22.99 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise a £2.00 per month payment processing fee will apply, levied by BT Payment Services Limited, a BT Group company.

Provides inclusive calls of up to an hour to UK* numbers at any time of the day. Calls in excess of an hour will be charged at 9 pence per minute at any time of the day. Includes 50% discount on call rates to UK mobiles (excludes roaming mobiles). Calls to mobiles and chargeable UK* calls are subject to a 15p set-up fee. Includes 200 free texts (requires compatible handset).

If you decide to end your contract within the 12 month minimum contract period, you will incur a single charge of £9.75 for each month left of the minimum contract period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.

Unlimited Anytime Plan – Standard Deal 12 Month contract

Available to eligible new and existing residential customers signing up to the Unlimited Anytime Plan with a 12 month minimum term. Please note, a minimum period of 12 months applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan.

The price is £5.48 per month plus line rental, which has a monthly cost of £15.99. The total price you pay is £21.47 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Standard rates apply to calls to mobiles. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £9.75 for each month left of the minimum period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.


Unlimited Anytime Plan – UK Anytime Calls – at no extra cost for 3 Months with a 12 month contract – SPECIAL OFFER.

This plan is no longer available for new supply.

For the first 3 months, you will only pay line rental, which has a monthly cost of £15.99. From the fourth month, the full price of £5.48 per month plus line rental will apply. The total price you pay from month 4 onwards is £21.47 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Discount is via bill credit, which will be applied to your next or subsequent bill.

At the end of the minimum period of 12 months you will remain on your Unlimited Anytime Plan and pay the full monthly price, currently £21.47. You must stay on the Unlimited Anytime Plan for 12 months and you may not downgrade. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £9.75 for each month left of the minimum period.

BT Local, BT Working Together and BT Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply so customers will not be able to return to these packages at the end of the 12 month minimum period. Other exclusions and conditions apply.

Excludes customers benefiting from some special offers or deals.


Unlimited Anytime Plan – UK Anytime Calls – at no extra cost for 1 Month with a 12 month contract – SPECIAL OFFER.

This offer is no longer available for new supply.

Previously available to eligible residential customers (excluding existing Unlimited Anytime customers) agreeing to a 12 month contract on the Unlimited Anytime Plan between 22nd January 2010 and 30th June 2010.

For the first month, you will only pay line rental, which has a monthly cost of £15.99. From the second month, the full price of £5.48 per month plus line rental will apply. The total price you pay from month 2 onwards is £21.47 per month.

All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Discount is via bill credit, which will be applied to your next or subsequent bill.

At the end of the minimum period of 12 months you will remain on your Unlimited Anytime Plan and pay the full monthly price, currently £21.47. You must stay on the Unlimited Anytime Plan for 12 months and you may not downgrade. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £9.75 for each month left of the minimum period.

BT Local, BT Working Together and BT Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply so customers will not be able to return to these packages at the end of the 12 month minimum period. Other exclusions and conditions apply.

Excludes customers benefiting from some special offers or deals.


Unlimited Anytime Plan for £5.48 per month and Line Rental with £1 off and inclusive Friends & Family Mobile – 12 month Renewable Special Offer

This special offer is no longer available for new supply.

You will pay £5.48 per month, plus line rental at £14.99 per month (£1 discount compared to standard line rental), if paying by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. You will receive inclusive Friends & Family Mobile (normally £1.70 a month) for the duration of the contract. Friends & Family Mobile provides discounted call rates to UK mobiles (excludes roaming mobiles) – a 14.76p set-up fee applies to all calls. Exclusions and conditions apply.

You cannot downgrade during the minimum period. If you decide to end the contract within the 12 month minimum period, you will incur a single charge of £9.75 for each month left of the minimum period.

Excludes customers benefiting from some special offers or deals.


Unlimited Anytime Plan for £5.48 per month with inclusive Friends & Family Mobile deal – 12 month renewable contract

This deal is no longer available for new supply.

You will pay £5.48 per month, plus line rental at £15.99 per month if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. You will receive inclusive Friends & Family Mobile (normally £1.70 a month) for the duration of the contract. Friends & Family Mobile provides discounted call rates to UK mobiles (excludes roaming mobiles) – a 14.76p set-up fee applies to all calls.

You cannot downgrade during the minimum period. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £9.75 for each month left of the minimum period.

BT Local, BT Working Together and BT Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply, so customers will not be able to return to these packages at the end of the minimum period or any renewal period.

Excludes customers benefiting from some special offers or deals.


Unlimited Anytime Plan for £5.48 per month and inclusive Friends & Family International – 12 month renewable contract deal

This deal is no longer available for new supply.

You will receive inclusive Friends & Family International (normally £1.15 a month) for the duration of the contract. Friends and Family International gives you great discounts on calls to all 234 international destinations, with rates from as low as 2.6p per minute (14.76p call set-up fee applies).

You will pay £5.48 per month plus line rental at £15.99 per month, if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. Exclusions and conditions apply. Discount is via bill credit.

You cannot downgrade during the minimum period. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £9.75 for each month left of the minimum period.

Please contact us for further information about moving or upgrading as some exceptions may apply. Credits will be applied from your next bill, or if you have paper-free billing, this will be shown on your e-bill.

BT Local, Working Together, Working Together Talk, Light User Scheme or In-Contact Plus are no longer available for new supply so customers will not be able to return to these packages at the end of the minimum period or any renewable period.

Excludes customers benefiting from some special offers or deals.


Unlimited Anytime Plan Plus

Unlimited Anytime Plan Plus – Standard Deal 12 Month contract

Available to eligible new and existing residential customers signing up to the Unlimited Anytime Plan Plus with a 12 month minimum term. Please note, a minimum period of 12 months applies to line rental for new customers, existing customers taking additional lines, home movers and those switching their phone line from another provider, signing up to this calling plan. In addition to the inclusive calls above, Unlimited Anytime Plan Plus has the additional benefit of cheaper calls to UK mobiles; half our standard pence-per-minute rates.

The price is £8.51 per month plus line rental, which has a monthly cost of £15.99. The total price you pay is £24.50 per month. All of these prices apply if you pay by Direct Debit or monthly payment plan. Otherwise add £2.00 per month for payment processing fee levied by BT Payment Services Limited, a BT Group company. If you decide to end your contract within the 12 month minimum period, you will incur a single charge of £11.50 for each month left of the minimum period. Excludes customers currently benefiting from some BT special offers or deals. Other Exclusions and conditions apply.