Terms and conditions

Contracts and Early Termination
(hold to term) charges
(updated from 22nd August 2014)

What are early termination (hold to term) charges?

When you order services from BT there will normally be a minimum contract period of 12, 18 or 24 months. If you decide to stop receiving a service within this minimum contract period, you'll normally have to pay an early termination charge.

Will I have to pay an early termination (hold to term) charge if I am beyond my minimum contract period?

No. An early termination charge only applies if you cancel within your minimum contract period. So for example if you took a service with a 12 month minimum contract period and then wanted to stop receiving the service 13 months later, no early termination charge would be payable. However in most cases if you decide to stop a service, whether your minimum contract period has ended or not, you will need to give the required advance notice as set out in paragraph 21 of the Residential Standard Terms before your service will stop.

What will I be charged?

What you're charged depends on how long is left to run on your minimum contract period. The tables below show how much you're charged for each month remaining. So for example, if you have six months left on your telephone service Unlimited Weekend Plan minimum contract period, you'll have to pay a charge of £5.75 multiplied by six, which is £34.50. You may also have to pay a charge for any equipment we have provided at a reduced cost for use with the service you are ending – see our terms and conditions or Tariff Guide for more details.

Full Terms & Conditions
Telephone Service Monthly Charge
Line Rental Only £5.75 (£6.75 from 1/12/14)
Unlimited Weekend Calls £5.75 (£6.75 from 1/12/14)
Unlimited Evening & Weekend Calls £6.75 (£7.75 from 1/12/14)
Unlimited Anytime Calls £9.75 (£11.50 from 1/12/14)
Unlimited Weekend Plan £6.00 (£7.00 from 1/12/14)
Unlimited Evening & Weekend Plan £7.50 (£9.00 from 1/12/14)
Unlimited Anytime Plan £8.75 (£10.50 from 1/12/14)
Unlimited Anytime Plan Plus £11.50 (£13.25 from 1/12/14)
Unlimited Anytime Mobile Plan £10.00 (£6.75 from 1/12/14)

Services shaded in blue are no longer available for new supply

Full Terms & Conditions
BT TV Service Monthly Charge
Essential viewing bundle £3.00 (£3.75 from 1/12/14)
TV Entertainment £2.00 (£2.75 from 1/12/14)
Unlimited viewing bundle £4.25 (£5.50 from 1/12/14)
Unlimited Extra viewing bundle £5.75 (£4.75 from 1/12/14)
Single Viewing Pack (TV Lite) £4.75 (£5.25 from 1/12/14)

BT TV Service – Standard 1 month minimum contract periods

There are no early termination charges for BT TV add-on subscriptions taken with a 1 month minimum contract period, but if you decide to stop your add-on subscription at any time before the end of the first month, then you will have to pay for the first month in full but you won't need to give us advance notice to stop the add-on subscription. If you stop your add-on subscription at any time after the end of the first month, you won't have to give us advance notice to stop the add-on subscription and we will credit you the pro rata amount of your add-on subscription charge for the remainder of that month.

If you wish to end any other viewing subscription that you originally took for a minimum contract period – but which as now ended, then unless you are taking or will continue to take another BT Vision subscription, you will need to give us 30 days advance notice before your subscription will stop.

Full Terms & Conditions
BT Sport Monthly Charge
BT Sport Special Offers Up to £5.25*

* Dependent on offer taken

Full Terms & Conditions
BT Total Broadband Monthly Charge
Option 1 £17.00 (£17.25 from 1/12/14)
Option 2 £20.25 (no change)
Option 3 £22.50 (no change)
Faster Total Broadband Option 3 £16.00 (no change)
Full Terms & Conditions
BT Infinity Service Monthly Charge
Option 1 £14.75 (£15.75 from 1/12/14)
Option 2 £16.00 (£14.25 from 1/12/14)
Option 3 £21.50 (£24.50 from 1/12/14)
Option 4 £19.25 (no change)
Full Terms & Conditions
BT Total Broadband Anywhere Monthly Charge
Base (50) £17.25* (£22.50 from 1/12/14)
150 £25.25* (no change)
250 £27.00* (no change)
600 £30.25* (no change)

* Includes early termination charge for BT Total Broadband Option 3/BT Infinity Option 2

Cessation Charge

A cease charge of £30.00 (not subject to VAT) is payable if you cease your broadband service and do not request and use a migration access code or another recognised transfer process to move to another service provider. This charge is not raised if you are moving home and BT is unable to provide the service at the new address. For more information please visit www.bt.com/ceasecharge

Package type Broadband, Call & Vision options Monthly Charge (charge from 01/12/2014)
Broadband & calls Broadband + Unlimited Weekend Calls £15.25 (no change)
Broadband & calls Unlimited Broadband + Unlimited Weekend Calls £15.00 (no change)
Broadband & calls Unlimited broadband Extra + Unlimited Weekend Calls £17.75 (£21.50)
Broadband & calls Unlimited Faster Broadband + Unlimited Weekend Calls £17.75 (no change)
Broadband & calls BT infinity 1 + Unlimited Weekend Calls £15.25 (no change)
Broadband & calls Unlimited BT Infinity 1 + Unlimited Weekend Calls £16.75 (£17.00)
Broadband & calls Unlimited BT Infinity 2 + Unlimited Weekend Calls £17.75 (£18.25)
Broadband & calls Unlimited BT Infinity 3 + Unlimited Evening & Weekend Plan £23.25 (no change)
Broadband & calls Unlimited BT Infinity 4 + Unlimited Evening & Weekend Plan £14.75 (no change)
Broadband & calls Broadband 1 + Ulimited Evening & Weekend Plan £13.50 (£19.25)
Broadband & calls Unlimited Broadband + Unlimited Weekend Plan £13.50 (£19.25)
Broadband & calls Unlimited Broadband + Unlimited Evening and Weekend Plan £18.25 (£20.50)
Broadband & calls Unlimited Broadband + Unlimited Anytime Plan £16.75 (£22.50)
Broadband & calls Ulimited broadband Extra + Unlimited Evening & Weekend Plan £19.50 (£23.50)
Broadband & calls BT Infinity 1 + Unlimited Evening & Weekend Plan £14.75 (£19.25)
Broadband & calls Unlimited BT Infinity 1 + Unlimited Evening & Weekend Plan £16.25 (£18.25)
Broadband & calls Unlimited BT Infinity 2 + Unlimited Evening & Weekend Plan £19.25 (no change)
Broadband & calls Broadband Option 1 + Unlimited Evening & Weekend Plan £10.75 (£14.75)
Broadband & calls Broadband Option 1 + Unlimited Evening & Weekend Plan £16.50 (£19.25)
Broadband & calls Broaband Option 1 + Unlimited Anytime Plan £19.25 (£22.50)
Broadband & calls Broadband Option 2 + Unlimited Weekend Plan £22.75 (no change)
Broadband & calls Broadband Option 2 + Unlimited Weekend Plan £16.50 (no change)
Broadband & calls Broadband Option 3 + Unlimited Evening & Weekend Plan £15.25 (no change)
Broadband & calls Broadband Option 3 + Unlimited Anytime Plan £19.00 (no change)
Broadband & calls Infinity 1 + Unlimited Weekend Plan £18.00 (£20.00)
Broadband & calls Infinity 1 + Unlimited Evening & Weekend Plan £14.75 (£19.25)
Broadband & calls Infinity 2 + Unlimited Anytime Plan £20.25 (no change)
Broadband & calls Infinity 3 + Unlimited Evening & Weekend Plan £23.25 (no change)
Broadband, Calls & TV Broadband Option 2, Unlimited Weekend Plan + bronze TV £21.25 (no change)
Broadband, Calls & TV Broadband Option 2, Unlimited Weekend Plan + Vision Box £16.00 (no change)
Broadband, Calls & TV Infinity 1, Unlimited Weekend Plan + Vision Box £16.00 (no change)
Broadband, Calls & TV Infinity 1, Unlimited Weekend Plan + bronze TV £21.00 (no change)
Broadband, calls & TV Broadband Option 3, Unlimited Anytime Plan + Gold TV £25.25 (no change)

Packages shaded in blue are no longer available for new supply

What happens if I cancel part way through a month?

We work out the charge for any part month on a daily basis. So for example, if you took Unlimited Weekend Calls on 1st February 2014 with a 12-month minimum contract period, and decided to cancel your contract on 12th June 2014, you will be charged:

£28.75 (£5.75 x 5 for July 2014 to November 2014) + £13.50 (£6.75 x 2 for December 2014 to January 2015) + (£5.75 ÷ 30) x 18 (for 13th–30th June 2014) = £3.45   

Total Charge £28.75 + £13.50 + £3.45 = £45.70