Broadband Cease Charge

What is the Broadband Cease Charge?

The Broadband Cease Charge is a charge raised in certain circumstances to cover the additional cost to BT of the work required within an exchange to recover equipment and amend records when a Broadband line is ceased.

When will the charge be raised?

This charge will be raised should you :-

1. Switch to another Broadband provider without following the standard Migration Authorisation Code (MAC) process.
2. Switch to another Broadband provider without following another recognised transfer process, when it applies.

When won't the charge be raised?

This charge will not be raised should you :-

1. Move home and you re-connect to BT Total Broadband via the homemover process.
2. Move home and we are unable to provide the service at your new address.
3. You are ceasing service due to bereavement or severe illness.

How much will I be charged?

From 12th November 2010 the charge will be increased from £25 to £30 (prices incl. VAT).

Why is the charge increasing?

The charge has increased as the actual cost to BT of the work required within an exchange to recover equipment and amend records has increased.

What is the MAC transfer process?

MAC stands for "Migration Authorisation Code". This code of practice allows customers to move between Broadband providers without loss of service. To follow the MAC process a customer must contact their current Broadband provider to request a MAC Code. This MAC code must then be given to the receiving Broadband provider to enable them to migrate the broadband service.

See your full Broadband Terms and Conditions