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A special offer to say thank you for being with us.

Get more with Unlimited Infinity 1

Totally Unlimited usage
Up to 38 speed
£49.99/mth
Get this offer 18 month contract
Includes line rental

BT Smart Hub included


You'll get the UK's most powerful Wi-Fi signal, meaning you get faster Wi-fi around more of your home, compared to major broadband providers.

Just pay £9.99 delivery

Keep getting your

BT Sport for FREE

Simply renew your BT Broadband contract


Always included with your broadband

BT Call protectNew

BT Call Protect helps you stop unwanted and nuisance calls. We'll stop the top offenders automatically and you can create and control your own blacklist.

UK Weekend Calls

You'll get inclusive calls to UK* landlines, including 03, 0845 and 0870 numbers, every weekend!

UK Parental Controls

Stay in control of what your family can access online with BT Parental Controls. Create filters that can be turned on and off at times you choose.

Unlimited wifi spots

When you're out and about, you'll have free, unlimited access to more than 5 million BT Wi-fi hotspots. Get online for as long as you like, without eating into your monthly data allowance.

Are you ready to get all this for xxx /mth? Upgrade now

Frequently asked questions

  • Broadband
  • BT TV
  • Phone
  • BT Sport
  • BT Mobile
  • Other
If I go over my download limit of 12GB, 25GB or 45GB, what happens?

If you go over your usage allowance, you'll be charged £1.80 per GB or part of. This will appear in your next bill, you will also be sent an email to let you know what the charge will be. You can keep track of your broadband usage on line at My BT

Can I upgrade to BT Infinity during my current contract period?

If BT Infinity becomes available during your contract period, you'll be able to upgrade.

To see if you can get superfast fibre BT Infinity use our broadband speed checker

What is BT Infinity?

BT Infinity is our fibre optic broadband. It uses fibre optic technology to deliver superfast broadband speeds of up to 76Mb, which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home. It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering.

You'll also need BT Infinity to be able to get our TV Entertainment package, which includes 20 premium entertainment channels. Plus you can get free BT Sport on your BT TV.

I've seen that BT Infinity will be available in my area soon. Can I pre-order now?

Use our broadband speed checker to see whether BT Infinity is available where you live. If it's available now, you can go ahead and upgrade to a BT Infinity package. If not, then you can register your interest, and we'll be in touch as soon as it's available.

To see if you can get BT Infinity use our broadband speed checker

Do I have to pay an activation fee for BT Infinity?

If you order a BT Infinity 1 or Unlimited BT Infinity 1 package, there's a £50 activation fee. If you order an Unlimited BT Infinity 2 package, there's no activation fee.

See all questions
How do I increase my broadband usage allowance?

It's easy to switch to a broadband package with a bigger or unlimited usage allowance.

How can I get a new BT Home Hub?

As a BT Broadband customer, there are three ways you can get a new BT Home Hub:

1. Upgrade to superfast fibre BT Infinity
If you've got standard BT Broadband and you upgrade to BT Infinity, we'll send you a new BT Smart Hub. (£9.99 delivery charge applies.)

2. Renew your contract
If you've got any BT Broadband package and you upgrade, we'll offer you our latest BT Home Hubs at our lowest prices:

  • Get a BT Home Hub 4 with standard BT Broadband for £35 (that's £44.99 cheaper than the RRP)
  • Get a BT Smart Hub with BT Infinity for £50 (that’s £79.99 cheaper than the RRP)
(£9.99 delivery charge applies. RRPs are the prices at BT Shop.)

3. Order one at a discount
As a BT customer, you can buy a new BT Home Hub right now at a special discount.

How is BT Infinity installed?

Watch this video to see how we install BT Infinity



Can't see the video? Here's what you need to know:

When you order, we'll tell you whether you need an engineer to install BT Infinity or whether you can do it yourself.

Self-install

  • When you place your order, we'll request the earliest possible installation date or you can choose one to suit you
  • We'll post you a BT Home Hub 5, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
  • On your activation day, there's no need for you to be at home. We'll send an engineer to your street cabinet to switch on your new BT Infinity. If you're at home and you've already got a broadband connection, you'll lose service for up to 30 minutes while the engineer finishes their work in the street
  • We'll send you a text when your broadband is ready to use. Then just follow the instructions for plugging in your new BT Home Hub 5 (and broadband filters if you need them) and start using your BT Infinity.

Enginneer install

  • When you place your order, you can choose a morning or afternoon appointment time
  • We'll post you a BT Home Hub 5, which will arrive at least two days before your appointment. It fits through most letterboxes, so you won't have to wait in
  • On your appointment day, we'll send an engineer who will call you to tell you they're on their way before switching on your BT Infinity service in your street cabinet
  • The engineer will then come into your home, plug in your new BT Home Hub 5 and you can start using your BT Infinity
I previously had a date when I could get BT Infinity, but now it's showing as unavailable. Why?

We're sorry if BT Infinity is now showing as unavailable. Our availability dates are our best estimate, but sometimes bringing BT Infinity to your area can take longer than we thought, and sometimes it might not even be possible. This could be for a number of reasons:

  • Blocked underground cable routes
  • Problems with providing electrical power to a cabinet
  • Issues with a cabinet’s location
  • Sometimes a cabinet is removed from the roll-out programme because of restrictions beyond our control

If your BT Infinity availability date has changed, you can get more information here

What affects my broadband speed?

These are the most important things that affect your broadband speed:

  • How close you live to your telephone exchange
  • The length and quality of the phone wiring in your home (this doesn't apply to fibre optic broadband like BT Infinity, which uses a special data extension kit rather than your existing phone wiring extensions)
  • Whether all your broadband microfilters are correctly installed.
  • The processing speed of your computer, router or modem
  • The speed of the connection between your computer and your modem or router e.g. using an Ethernet cable is faster than a wireless connection
There's a sticker on my street cabinet that says: 'Fibre broadband is here'. But when I check, I can't get BT Infinity. Why?

Sometimes Openreach may put a sticker on a cabinet that is still going through its final commissioning phase. Also, the cabinet that you see near your property may not be the cabinet that serves your property.

To see if you can get BT Infinity use our broadband speed checker

If not, then you can register your interest, and we'll be in touch as soon as it's available.

What security and protection do I get with BT Broadband?

All our broadband package come with BT Virus Protect (for 2 or 15 devices), BT Web Protect and BT Parental Controls as standard, which help to keep you and your family safe when browsing online by alerting you to harmful or inappropriate content.

If you choose Broadband, Unlimited Broadband Extra, 25GB Infinity 1, 45GB Infinity 1 or Unlimited Infinity 1 you’ll get BT Virus Protect for 2 devices included at no extra cost. You can increase the number of devices to 15 with a small extra monthly cost.

BT Virus Protect, powered by McAfee Intel Security gives you:

  • Anti-virus and anti-spyware to protect you from malicious software
  • A firewall to stop outsiders hacking into your computer
  • IT Security System to keep you safe from identity theft and phishing emails
  • SiteAdvisor to tell you which websites are safe to visit

BT Virus Protect is available on PCs and Macs.

Other internet suppliers are offering fibre broadband in my street. Why can't I get it from BT?

It could be that the fibre network in your area is not provided by Openreach, but by another supplier: e.g. Virgin Media.

What is BT TV?

BT TV is BT's best service ever, bringing you big entertainment for tiny prices. All our packages come with:

  • We have a variety of clever little set-top boxes. With our Total Entertainment you could step into the world of Ultra High definition as the latest in viewing options. The YouView+ Ultra HD box also gives you access to 1TB of memory. You can record up to 600 hours of SD TV, 250 hours of HD TV and 60 hours of Ultra HD TV.
  • If you choose Essential, Entertainment Plus or Entertainment Max, you'll get a YouView+ box that lets you pause live TV, record up to 300 hours of standard definition programmes and gives you 7 days of catch up TV.
  • If you choose Starter or Entertainment Starter, you'll get a YouView box that doesn't record but still lets you pause and rewind live TV.
  • Up to 80 Freeview TV and radio channels, including 10 HD channels such as BBC One HD, Channel 4 HD and ITV HD.
  • Add flexible TV bolt-ons to get the best in films, box sets, sports, kids' TV and music – all on convenient 1-month contracts.

If you have standard BT Broadband you can add Starter or Essential. If you have BT Infinity you can add Starter, Entertainment Starter, or Entertainment Plus which gives you 28 premium channels†, including Discovery Channel, MTV, Comedy Central, Gold, History and National Geographic.

Entertainment Max is exclusively available to existing TV customers with BT Infinity and includes HD Extra, Kids and BT TV App.

Customers can also add FREE BT Sport Pack on BT TV with a BT Infinity package and standard BT Broadband subject to minimum line speed of 2Mb.

Find out more about BT TV

Find out more about BT TV
What is Ultra HD?

Ultra high-definition TV (Ultra HD), also known as 4K TV, is a new broadcasting technology that gives you stunning new picture quality. It gives you four times the detail of HD as it uses four times as many pixels (8.29m vs. 2.07m pixels). You get unbeatable picture quality as it displays twice as much information as ordinary HD TV (50 frames per second vs. 25). Plus you get richer deeper colour as colours are displayed in 10-bit detail vs. 8.bit with ordinary HD.

BT Sport Ultra HD is the UK's first Ultra HD channel and it's exclusive to BT TV. You can access the channel with our Total Entertainment package. You'll need an ultra HD or 4K TV set, an ultra HD set-top box and BT Infinity broadband. See our list of suitable TVs.

Find out more about Ultra HD.

What is AMC and how can I watch it?

AMC is the US studio behind the smash-hit dramas Mad Men and Breaking Bad, and the highly anticipated Fear the Walking Dead. AMC brings you the hottest new programmes on UK television, so get set for big drama and big thrills.

Watch on BT TV

You can get AMC on BT TV for FREE, just add it when you personalise your Package.

AMC from BT is available to BT TV customers in standard definition on channel 332, and in stunning high definition on channel 381 for customers with an HD bolt-on.* To watch AMC, you'll need sufficient line speed and a subscription to the BT Sport Pack on BT TV or an extra channel pack to watch the live AMC channel on BT TV. Existing BT TV customers who do not subscribe to an extra channel pack or the BT Sport Pack will need to take the BT Sport Pack on BT TV and re-contract BT TV and BT Broadband for 12 months to watch the live channel on BT TV. BT TV customers will receive access to AMC catch-up content via their BT Player. AMC is a separate bolt-on bonus channel and may be removed at any time.

*To watch the AMC channel, you'll need to have a fast enough line and be enabled for internet channels, for example by taking the BT Sport Pack on BT TV.

New to BT? Get BT TV
Existing BT Broadband customer? Add BT TV

Watch on Sky

Sky customers can watch AMC on the Sky Digital Satellite Platform on channel 192. (If you have AMC in HD this is also on channel 192). To be able to watch AMC on Sky you'll need to have BT Sport Pack on Sky. AMC catch-up content is available to BT TV customers only.

Get BT Sport Pack with BT Broadband from £6/mth
Get BT Sport Pack without BT Broadband for £19.99/mth

How do I get BT Sport on BT TV?

You can watch live sport in your living room with a BT TV with both BT Infinity and standard BT broadband.

If you have BT TV with BT Infinity then you can also get BT Sport in HD by adding HD Extra for a small fee.

Choose your BT TV package and just include BT Sport when you come to adding extras.

How do I get Netflix with BT TV?

Netflix is available with all our TV packages as long as you have a YouView+ or YouView set-top box. If you've got a Vision+ box, you won’t be able to add Netflix.

There are three options:

  1. Watch on 1 device at a time – either on BT TV or on another device like a mobile phone, tablet or laptop
  2. Watch on 2 devices at a time
  3. Watch on 4 devices at a time

You'll be able to watch Netflix on your BT TV set-top box, a smartphone, tablet and PC with all these options, and you’ll also get HD content if you choose options 2 or 3. All these options are on a one month contract so you can cancel easily if you want to.

If you haven’t had Netflix before, you might be able to get Netflix free for the first month. We’ll tell you during your order if you’re eligible. You’ll be charged at the end of your first month if you don’t cancel.

See all questions
Can I watch BT TV in more than one room?

You can get BT TV in a second room with BT TV app with Extra Box, so you and your family can watch and record different shows at the same time. Plus, you can watch TV on the go with the BT TV mobile app, which gives you entertainment channels, kids' channels and BT Sport.

Here's what you need if you want to get BT TV app with Extra Box:

  • BT Infinity with speeds of 23Mbps or more
  • 12-month subscription to BT TV App
  • You'll need a YouView or YouView+ box as your main set-top box. You can choose an extra YouView box (that doesn't record) with all our TV packages, or a YouView+ (that does record) with Entertainment Plus and Entertainment Max
  • A separate aerial connection for your second set-top box. (We can help if you need an aerial or extra connection points)
  • You'll need to download the BT TV app from the Apple Store or Google Play shop to watch BT TV on your mobile or tablet.

If you get Entertainment Plus or Entertainment Max, you'll get BT TV App as part of your package. BT TV App allows you to both watch and record BT TV on the go – all you need is the free BT TV app and an internet connection.

How is BT TV installed?

Self installation

Can't see the video? Click here.

Engineer installation

If your Home Hub is in a different room from your TV you can opt for an engineer to do the installation. This is an additional £44.

  • The engineer will install an Ethernet (network) cable from your BT Home Hub to your set top box.
  • The cable will be surface mounted (on skirting boards) and they may need to drill holes.
  • The engineer will provide you with all cabling options available before starting any work.

The engineer is unable to run any cables outside your home above ground floor level (using ladders) or access your loft.

What do I need to get BT TV?

You'll need the following before you can install BT TV:

  • A good quality outdoor TV aerial.
  • A strong digital TV signal.
  • BT home hub and the right broadband speed for the TV service you choose. Use our BB checker to see what line speeds you can get. If your line speed isn't fast enough, you may be able to boost it with our Broadband Accelerator
  • BT TV YouView set-top box.
What TV packages can I get?

With TV Starter you get:

  • A YouView box
  • Up to 80 Freeview TV and radio channels§
  • 7 days of catch up TV on BBC iPlayer, ITV Hub, Channel 4 and Channel 5

Plus, you can

  • Choose from our brilliant on-demand bolt-ons: Netflix, Kids and Music
  • Pause and rewind TV
  • Add BT Sport on TV in standard definition, or in HD as an add-on with a BT Infinity broadband package
  • Add Sky Sports 1 and Sky Sports 2 in standard definition – only with BT Infinity
  • Get BT TV app with Extra Box* – only with BT Infinity

*Sky Movies, Sky Sports 1 and Sky Sports 2 are not available with BT TV app with Extra Box.

With Essential (on standard BT Broadband only) you get:

  • A YouView+ box
  • Up to 80 Freeview TV and radio channels§
  • 7 days of catch up TV on BBC iPlayer, ITV Hub, Channel 4 and Channel 5

Plus, you can

  • Pause and record TV^
  • Choose from our brilliant on-demand bolt-ons: Netflix, Sky Movies, Kids and Music
  • Add BT Sport on TV in standard definition.

With Entertainment Starter (on BT Infinity) you get:

  • A YouView box
  • Up to 80 Freeview TV and radio channels§
  • 7 days of catch up TV on BBC iPlayer, ITV Hub, Channel 4 and Channel 5
  • 20 premium channels, including Discovery Channel, MTV, Comedy Central and History

Plus, you can

  • Pause and rewind TV^
  • Add BT Sport on TV in standard or high definition
  • Choose from our brilliant on-demand bolt-ons: Netflix, Kids Extra and Music
  • Personalise your package with our fantastic channel bolt-ons: HD Extra, Sky Sports 1 and Sky Sports 2 in standard definition, and BT TV app with Extra Box*

*Please note: Sky Movies, Sky Sports 1 and Sky Sports 2 are not available with BT TV app with Extra Box.

With Entertainment Plus (with BT Infinity) you get:

  • A YouView+ box
  • Up to 80 Freeview TV and radio channels§
  • 27 premium channels, including Discovery Channel, MTV, Comedy Central, History, Comedy Central Extra, MTV Music, Movies 24 and H2
  • BT TV app to watch and record TV on the go

Plus, you can

  • Pause, rewind and record TV
  • Add BT Sport on TV in standard or high definition
  • Choose from our brilliant on-demand bolt-ons: Music and Kids Extra
  • Add bonus premium bolt-ons, including Sky Movies, Netflix, HD Extra, Kids Extra, Sky Sports 1 and Sky Sports 2

With Entertainment Max (with BT Infinity for existing TV customers) you get:

  • A YouView+ box
  • Up to 80 Freeview TV and radio channels§
  • 25 premium channels, including Discovery Channel, MTV, Comedy Central, Gold, History, Comedy Central Extra, MTV Music, Movies 24, and H2
  • 24 additional premium channels – 13 HD Extra and 9 Kids Extra channels
  • BT TV app to watch and record TV on the go
  • 7 days of catch up TV on BBC iPlayer, ITV Hub, Channel 4 and Channel 5

Plus, you can

  • Pause, rewind and record TV^
  • Add BT Sport on TV in standard or high definition
  • Choose from our brilliant on-demand bolt-ons: Netflix and Music
  • Add more premium channels, including Sky Movies, Sky Sports 1 and Sky Sports 2

With Total Entertainment you get:

  • Up to 80 Freeview channels including 12 in HD
  • 50 Premium entertainment channels including 9 Kids channels and 13 HD channels
  • Access to the BT Ultra HD channel
  • Take BT Sport HD and AMC HD at no extra cost
  • 7 days of catch-up through your TV guide
  • Watch TV on the go with the BT TV app
  • The latest movies to rent or buy on BT Store

Plus, you can

  • Pause, rewind and record TV^
  • Add BT Sport on TV in standard, high definition or Ultra High Definition
  • Choose from our brilliant on-demand bolt-ons: Netflix and Music
  • Add more premium channels, including Sky Movies, Sky Sports 1 and Sky Sports 2
Find out more about BT TV
How do I get BT Sport on BT TV?

You can watch live sport in your living room with a BT TV with both BT Infinity and standard BT broadband.

If you have BT TV with BT Infinity then you can also get BT Sport HD, which is included in the HD Extra pack, or available as a stand-alone bolt-on for a small fee.

Choose your BT TV package and just include BT Sport when you come to adding extras.

Does BT TV have HD channels?

All our TV packages come with 10 Freeview HD channels, including BBC One HD, BBC Two HD, ITV HD, and Channel 4 HD. You can also watch HD on demand films.

If you've got Entertainment Starter or Entertainment Plus you can add the HD Extra bolt-on, which includes FOX HD, Nat Geo Wild HD, Comedy Central HD and MTV HD.

If you're an existing TV customer and upgrade to Entertainment Max, you’ll get HD Extra included in the price of your package.

You'll need to connect your set-top box to an HD-ready TV with an HDMI cable.

Can I watch BT TV in more than one room?

You can get BT TV in a second room with TV Everywhere with Extra Box, so you and your family can watch and record different shows at the same time. Plus, you can watch TV on the go with the BT TV mobile app, which gives you entertainment channels, kids' channels and BT Sport.

Here's what you need if you want to get TV Everywhere with Extra Box:

  • BT Infinity with speeds of 23 Mbps or more
  • 12-month subscription to TV Everywhere
  • You'll need a YouView or YouView+ box as your main set-top box. You can choose an extra YouView box (that doesn't record) with all our TV packages, or a YouView+ (that does record) with Entertainment Plus and Entertainment Max
  • A separate aerial connection for your second set-top box. (We can help if you need an aerial or extra connection points)
  • You'll need to download the BT TV app from the Apple Store or Google Play shop to watch BT TV on your mobile or tablet

If you get Entertainment Plus or Entertainment Max, you’ll get TV Everywhere to watch through the BT TV app as a part of your package. TV Everywhere allows you to both watch and record BT TV on the go – all you need is the free BT TV app and an internet connection.

How do I know if my aerial is suitable?

Not to worry, we can install it for you. Just select our aerial installation service when you start your order which costs £60. But here are a few things to bear in mind before you do:

  • You must be able to receive Freeview channels in your area.
  • Your property must be on the UK mainland or in Northern Ireland.
  • Your property can be no more than two storeys high.
  • Your property cant be listed or within a conservation area (unless you've been given permission).
  • If you're renting, you'll need permission from your landlord, owner or managing agent.
What if I don’t have an aerial?

Not to worry, we can install it for you. Just select our aerial installation service when you start your order which costs £60. But here are a few things to bear in mind before you do:

  • You must be able to receive Freeview channels in your area.
  • Your property must be on the UK mainland or in Northern Ireland.
  • Your property can be no more than two storeys high.
  • Your property cant be listed or within a conservation area (unless you've been given permission).
  • If you're renting, you'll need permission from your landlord, owner or managing agent.
Find out more about our aerial installation service
Can I record with BT TV?

Yes, you can record up to two live programmes at the same time if you have a YouView+ box. If you have a YouView box, you won't be able to record.

How do I get Sky Sports 1 and Sky Sports 2 on BT TV?

If you've got a BT TV and BT Infinity package, you can add Sky Sports 1 and Sky Sports 2.

You can add these channels when you order your packages

If I get BT TV, will you cancel my TV service with Sky or Virgin?

Sorry, but you'll need to contact your current TV provider yourself to let them know you want to cancel.

Do I have to pay an activation fee for BT TV?

There may be an activation charge depending on the TV package that you choose.

Can I get BT TV if I get my broadband from another supplier?

No, you need to get a BT Broadband package if you want to watch BT TV.

How do I get YouView?

All our BT TV packages come with a YouView set-top box. TV Essential and TV Entertainment come with a YouView+ box that records live TV. TV Starter comes with a YouView box that doesn't record.

If you already have BT TV, you might need a new box to get YouView. If your BT contract is running out, you can replace your BT Vision+ box with a YouView+ box when you renew your contract, charges may apply depending on the package you choose. But please call us on 0800 100 400 to discuss your options.

Find out more about YouView Find out more about YouView
How much does it cost to install a new BT phone line or reconnect an old one?

If you are taking a BT Infinity package, then we won't charge you for installing or reconnecting your line. If you are taking a BT Broadband package, then we will charge you £30 for installing a new line. These charges apply whether or not you add BT TV to your package.

If you are ordering a BT Phone package, you may have to pay a connection charge but we'll let you know when you order. There is usually a £50 fee for activating an existing line that is provided by BT or another provider, and a £130 fee for installing a new line.

How much is line rental?

There are three ways to pay BT line rental:

1. Pay monthly for £18.99 a month. If you have a broadband and calls package this will be included in your package price.
2. Pay for a year in advance with Line Rental Saver. It’s a one-off card payment of £205.08 and you’ll save £1.90 a month for 12 months.
3. Pay £20.99 a month for Line Rental Plus (or £2 extra if part of your broadband & calls package). You’ll get flexible payment methods and you can choose up to 7 helpful Calling Features. If you have a broadband and calls package this will be included in your package price.

How can I save money on my BT phone?

We have a selection of calling plans that can help manage your bills.

If you are on a low income and receiving state benefits you may be eligible for BT Basic, our subsidised social telephony scheme. If you are not eligible you can take our Home Phone Saver package which lets you will freeze your subscription costs for up to 33 months. For more information on these products please click here

Do I need to have a phone line if I want BT Broadband or BT TV?

Yes, you'll need a BT phone line if you want to get BT Broadband and BT TV.

How much do calls cost?
See all questions
How can I tell if I already have BT sockets in my home?

First of all, see whether you can find any phone sockets in your home. (Make sure you try less obvious places, like under the stairs.) See if there's a BT logo on the front of the socket box. You can also start placing an order with us online, and we'll perform a line check to see whether you have a phone line with us. Just enter your postcode on the 'Start your order' page once you've chosen your package.

Can I transfer my old number to my new address?

If you'll be living in the same telephone exchange area (e.g. Lincoln 01522) it might be possible for you to keep your current phone number. We'll let you know when you start your home move. If you're moving to a new area, you'll probably need a new phone number.

Move all your current BT products to your new home

If you need a new number, we can arrange for your current number to be re-directed to your new property or to your mobile phone. Just add Caller Redirect to your calling features

How much do calls to 0845 and 0870 numbers cost?

All calls to 0845 and 0870 numbers are included with your plan at certain times.

Unlimited Weekend Calls:
Calls to 0845 and 0870 numbers are included from midnight Friday to midnight Sunday

Unlimited Evening & Weekend Calls:
Calls to 0845 and 0870 numbers are included from 7am to 7pm Monday to Friday, and from midnight Friday to midnight Sunday

Unlimited Anytime Calls:
Calls to 0845 and 0870 numbers are included at all times, every day of the week

Calls must be less than an hour long, or standard charges will apply. You can avoid these charges by hanging up and redialling.

What is BT Answer 1571?

BT Answer 1571 is a voicemail service that lets people leave you a message if you're away from the phone or engaged on another call. You'll know there's a new message for you because of the stutter dial tone on the line.

What BT phone package do I have and how can I change it?

Log in to My BT to see what phone package you have.

Or you can change your phone package

How can I stop nuisance calls?

The BT8600 Nuisance Call Blocker is a cordless phone that can block a wide range of unwanted calls, including:

  • International and number withheld
  • Payphones, or where there’s no caller ID

To use these features, you’ll need to add BT Privacy and Caller Display to your calling plan.

I have a cable phone line with another supplier. Will I be able to keep my phone number?

Yes, in most cases you can keep your phone number. We'll let you know when you order. Simply:

  • Choose a package
  • Enter your phone number when asked

If we can transfer your phone number we'll let you know before you reach the checkout. If we can't transfer your number, we'll send you a new number in your confirmation email or letter. It's important to stay connected with your cable phone company until we activate your new BT phone line.

If you don't already have a BT phone line in your home, we'll arrange for an engineer to install one when you place your order.

I've already got a BT phone line, but how do I get another one?

It's easy to order another BT phone line - just give us a call on 0800 100 400.

What counts as daytime, evening and weekend?

Your phone package will include calls to UK* landlines at certain times of day:

  • Daytime is 7am–7pm
  • Evening is 7pm– 7am
  • Weekend is all day Saturday and Sunday (midnight Friday to midnight Sunday).
How can I make calls with BT?

You'll need a BT phone line and a phone package. There are three to choose from: Unlimited Weekend Calls, Unlimited Evening & Weekend Calls, or Unlimited Anytime Calls.

You also need a telephone. You can get great discounts on BT telephones when you order.

See our phone packages
How much do calls to 0845 and 0870 numbers cost?

All calls to 0845 and 0870 numbers are included with your plan at certain times.

Unlimited Weekend Calls:

Calls to 0845 and 0870 numbers are included from midnight Friday to midnight Sunday

Unlimited Evening & Weekend Calls:

Calls to 0845 and 0870 numbers are included from 7am to 7pm Monday to Friday, and from midnight Friday to midnight Sunday

Unlimited Anytime Calls:

Calls to 0845 and 0870 numbers are included at all times, every day of the week

Calls must be less than an hour long, or standard charges will apply. You can avoid these charges by hanging up and redialling.

How can I order a new BT phone line?

First, choose one of our phone, broadband or TV packages. When you order, enter your postcode or the phone number you want switched or reconnected to BT. If you don't have a phone number, enter your postcode and house or flat number.

What counts as daytime, evening and weekend?

Your phone package will include calls to UK landlines at certain times of day:

  • Daytime is 7am–7pm
  • Evening is 7pm– 7am
  • Weekend is all day Saturday and Sunday (midnight Friday to midnight Sunday).

What options are there for calling abroad?
  • Friends & Family International
    For just £1.65 a month, you can make cheap calls to international landlines and mobiles. It's ideal if you only make a few international calls each month.
    • Discounted calls to 236 international destinations
    • Prices start from just 2.9p a minute, with a 21p call set-up fee
  • International Freedom
    For just £7.80 a month, you can make inclusive or discounted calls to a huge number of international destinations. It's perfect if you make lots of international calls each month.
    • 600 minutes of calls a month to landlines in our 36 most popular destinations
    • Make discounted calls to another 199 destinations worldwide

Fair use policy. All calls made after 600 minutes in a month will be charged at 2.9p a minute with a 21p call set-up fee.
See the legal stuff for details on regions that are included or excluded within countries.

See international call costs here

Select your package and you can add an international call add-on when your order.

What’s in the BT Sport Pack?

BT Sport Pack now features four channels – BT Sport 1, BT Sport 2, BT Sport 3, BT Sport ESPN alongside their HD versions - BT Sport 1HD, BT Sport 2HD, BT Sport 3HD and BT Sport ESPN HD. It will show all 351 UEFA Champions League & UEFA Europa League games broadcast live each season, plus the Premier League, FA Cup, European Rugby Champions Cup, Ultimate Fighting Championship, MotoGP™ and loads more top sport.

How do I get BT Sport Pack?

There are 3 ways to watch BT Sport:

  1. On the Sky Digital Satellite Platform
    If you have a Sky box and an active Sky viewing card, you can easily get BT Sport Pack. You don't even need to be a BT customer, but if you do have BT TV then BT Sport Pack is free until 31st July & if you have BT Broadband then BT Sport pack is FREE for 3 months, then just £6 a month. Without BT Broadband it is FREE for 3 months, then £21.99 a month.

  2. On BT TV
    Watch live sport on BT TV with a BT Infinity or BT Broadband package. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

  3. On the BT Sport app and online player
    As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.
  4. BT Sport Pack on BT TV and the Sky Digital Satellite Platform
    You can have BT Sport simultaneously on BT TV and Sky if you subscribe to both services. This costs £6 a month for the BT Sport Pack.
  5. On BT Mobile
    For customers with BT Mobile only, you can watch on your smartphone using the app.

BT Sport Pack is free for all BT TV customers, and it gives you:

  • All the games from Europe's Elite Club Competition
  • 42 exclusively live Premier League football matches
  • Live Aviva Premiership Rugby matches
  • All the season's MotoGPTM races – live and exclusive
  • Live WTA tennis matches from global tournaments

Find the best way to watch BT Sport
How do I get BT Sport Lite?

If you're just ordering Broadband and want a little bit of Sport, when you're offered BT Sport Pack, select 'No Thanks' & you will see BT Sport Lite on the 'Add your extras' page.

Already have BT Sport and want to downgrade to BT Sport Lite? Please call 0800 587 8827.

When I use the BT Sport app and online player, will it count towards my BT Broadband usage allowance?

If you watch BT Sport using your BT Broadband or a BT Wi-fi hotspot, it won't count towards your usage allowance.

If you've got broadband from another supplier, or if you watch BT Sport using a mobile data connection (for example on your smartphone or tablet), that might count towards your usage allowance.

Can I watch BT Sport from the BT Sport app to my TV?

Yes, if you've got the right equipment at home to connect your PC, laptop, smartphone or tablet to your TV, then you'll be able to stream the app onto your TV. Alternatively, find out more about using Google Chromecast to watch BT Sport on your TV.

See all questions
How do I get BT Sport in HD?

You can watch BT Sport in stunning high definition on the Sky Digital Satellite Platform, and on BT TV with BT Infinity.

If you've not got BT Sport yet you can add it today, and choose HD before you checkout. Find the best way to watch BT Sport.

If you've already got BT Sport, you can upgrade to HD at any time.

If you watch BT Sport on the Sky Digital Satellite Platform, you can upgrade to HD here. To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable and a black Sky box. BT Sport HD is separate to Sky HD.

If you watch BT Sport on BT TV with BT Infinity, you can upgrade to HD here. To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable.

Can I get BT Sport in more than one room?

If you're on the Sky Digital Satellite Platform, you can watch BT Sport at home on a second TV if you have BT Sport Second Box. You'll need a second Sky box and second viewing card to able to order.

If you've got BT Sport HD, you'll be able to watch it on both your boxes. You won't need an extra BT Sport HD subscription.

Order BT Sport Second Box
Can I order the BT Sport app and online player on its own?

No, but it's included for free with BT Sport on the Sky Digital Satellite Platform and with BT Sport on BT TV. The app and online player is also available with our BT Broadband packages for just £5 a month.

Will using the BT Sport app and online player count towards my BT Broadband usage?

No. If you watch BT Sport over your BT Broadband or at a BT Wi-fi hotspot, it won't count towards your usage allowance.

But if your broadband service is with another provider, or you watch BT Sport using a mobile data connection (for example on your smartphone or tablet), that might count towards your monthly data allowance.

Can I order the BT Sport app and online player on its own?

No, but it's included for free with BT Sport on the Sky Digital Satellite Platform and with BT Sport on BT TV. The app and online player is also available with our BT Broadband packages for just £6 a month.

If I don't want BT Sport Pack will I lose any of the programmes I have today?

Yes. BT Sport Pack will give you access to all our great content, including all 351 UEFA Champions League & UEFA Europa League games, whereas the new BT Sport Lite promotion shows only Premiership Rugby, Premier League and SPFL. By downgrading from BT Sport Pack to BT Sport Lite you'll lose out on the UFC, the FA Cup, Europa League, European Rugby Champions Cup and loads more unmissable sport.

Can I pay for the BT Sport app if I don't have BT broadband?

No, you need to get a BT Broadband or BT TV package, or get BT Sport on Sky Digital Satellite Platform.

How do I start using the BT Sport app and online player?

First, you need to download the app from the Apple App store or Google Play store.

Next, you need to activate the BT Sport app on your BT account. Just login to My BT, click on 'BT Sport' and follow the instructions.

When you use the app, and when you want to watch BT Sport at btsport.com, you'll need to enter your BT ID.

Am I eligible for the BT Broadband discount?

If you have BT Broadband at home you can get a £5 discount on your BT Mobile plan. You don't need to be the BT Broadband account holder - you simply need to live in a house or flat with a BT Broadband connection. What's more everyone in the house can benefit from the discount.

Simply tell us you have broadband at the top of the BT Mobile plans page and we'll show you the plans with a discount.

What's a Bring Your Own Phone plan?

With a BT Mobile Bring Your Own Phone plan you can use your current phone or buy a new one outright. We'll send you a SIM card, which you can pop in your phone. You'll get a 4G data allowance, unlimited access to BT Wi-fi hotspots plus inclusive minutes & texts. They're a great-value option to get the most from your phone.

If you bought your phone from another mobile provider, it might be locked to only work one of their SIM cards. To find out if you need to unlock your phone, call your current provider, who'll be able to unlock it for you. (Your current provider may charge you to unlock it.)

Can I keep my mobile number?

Not a problem! All you need to keep your number is a PAC code from your old mobile provider. A PAC code is 9-character code like 'ABC123456', that allows us to transfer your number from your old provider to BT. Once you've activated your SIM you can give us your PAC code and the transfer usually takes 24 hours. We'll keep in touch with you to let you know what's happening.

Can I use BT Wi-fi?

All BT Mobile plans come with unlimited access to BT Wi-fi. BT Wi-fi is the UK's largest Wi-Fi network with over 5 million hotspots on-the-go. Simply download the BT Wi-fi app to let you connect whenever you're in range of a hotspot so that you don't use your data allowance unnecessarily.

What's 4G and can I get it?

All BT Mobile plans come with 4G at no extra cost!

4G gives you a fast connection. So it's good for things like streaming music, looking at Google Maps, and watching YouTube videos.

To be able to benefit from fast 4G speeds you'll need a 4G phone. If your current phone isn't 4G ready visit the BT Shop to purchase a 4G-ready phone. We'll send you a discount code once you order your BT Mobile plan so you can get the best price.

If you want to keep using your current phone that isn't 4G ready you'll still be able to connect to the 3G and 2G networks. Although 3G is slower, it's still great for email and general web surfing.

To see if 4G is available where you live use our coverage checker.

See all questions
What's 3G?

3G gives you a fast connection to the Internet. Whilst not as fast as 4G it'll still let you browse the web, check Facebook and Twitter, and send videos to friends or family.

To see your coverage use our coverage checker

What's 2G?

2G gives you a slower connection to the Internet. Whilst not as fast as 4G or 3G it'll still let you do light Internet usage like browsing the web or checking Facebook.

To see your coverage use our coverage checker

Do I need to unlock my mobile phone?

Once you've ordered your BT Mobile plan, you'll receive your SIM card within 1 - 2 business days. If your phone is locked to your current provider you'll need to give them a call to unlock it for you (they may charge you for this). You'll need to activate your SIM card at www.bt.com/mymobile where you can also transfer your number. You'll then be ready to start using your new BT Mobile plan.

How many BT Mobile plans can I order?

You can only order one BT Mobile plan at a time. But you can come back later and order a second plan if you'd like. You're allowed up to 5 plans per account but there's no limit to the number of people in a house that can order.

What happens after I order my BT Mobile plan?

Once you've ordered your BT Mobile plan, you'll receive your SIM card within 1 - 2 working days. If your phone is locked to your current provider you'll need to give them a call to unlock it for you (they may charge you for this). You'll need to activate your SIM card at www.bt.com/mymobile where you can also transfer your number. You'll then be ready to start using your new BT Mobile plan.

What if I'm on the wrong plan for me?

We want you to be on the right plan for you so we’ll let you change it without penalties or signing up to a new contract.

We'll let you move up as many plans as you like as many times as you like. We'll also let you move down 1 plan once within your contract.

How can I manage my spend?

We want to give you total control over your bill so we'll give you some simple tools to manage your spend:

  • A monthly spend cap
  • A cap for spending while you're abroad
  • You can change your cap any time at My Mobile
  • We'll send you texts when you're at 80% and 100% of your limit
  • Download the BT Mobile app to monitor your exact usage and allowance

Log in to My Mobile to see your options.

Can I set up Parental Controls?

We know it’s important to prevent under 18s from accessing inappropriate content. BT Mobile offers free parental control services which you can tailor yourself to limit the content your kids can access through mobile websites. These will be turned on to our 'light' setting when you activate your SIM.

To customise your filter level to suit your family’s needs, you can go to your My Mobile page and select the right level of parental controls.

You can also configure your BT Wi-fi parental controls.

Log in to My Mobile to set up Parental Controls.

Can I use BT Mobile on my BlackBerry?

We only recommend using BT Mobile with BlackBerry phones with OS version 10. This includes all models from the BlackBerry Classic and Passport. With BlackBerry OS 10 you'll be able to use mobile data to browse the web, use BlackBerry Messenger (BBM) or check your emails from providers such as Hotmail, Yahoo and Google Mail.

If your BlackBerry runs on OS version 7 or below, you'll be restricted to calls, texts and using data over wi-fi. This includes all models of the BlackBerry Curve, Bold, Torch or Storm.

It's because BT Mobile doesn't support the BlackBerry Internet Services option which these phones need to use mobile data. Without it you can't browse the web, download apps, check email or use BBM over the mobile network.

How do I get BT Sport?

If you don't already have BT Sport with BT Broadband or BT TV, you can get BT Sport Lite free on your smartphone with your BT Mobile plan. You'll need to add BT Sport when you check out.

You'll need a BT ID to use the BT Sport App. You can download the app from the Apple App Store or the Google Play Store once you've ordered your BT Mobile plan and have your BT ID.

More information on setting up the BT Sport App

Are BT customers eligible for introductory offers?

Sorry, but some introductory prices and offers are only available to customers who are new to BT Broadband or to BT Broadband customers who are adding BT TV.

What happens if I move home?

You can move your products to your new home.

Move all your current BT products to your new home

Can I cancel my package?

You may cancel your agreement for the service and order for equipment within 14 days from the day after you placed your order with BT. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. You must also return any equipment we have sent you. Where you have also cancelled an order for equipment, you must return it (undamaged and in its original packaging), following our instructions. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.

How do I download and activate BT Cloud?

To find out how to activate BT Cloud on your computer, smartphone or tablet, please read our help article

How do I find out more about BT Mail?

To find out more about BT Mail, please read our help article

See all questions
Can BT Basic customers get existing customer offers?

BT Basic customers are not eligible for our existing customer offers, which require standard BT line rental.

Where can I learn about keeping my family safe online?

To find out about keeping your family safe online visit internetmatters.org