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Frequently asked questions

We have two types of broadband: superfast fibre BT Infinity and standard BT Broadband.

BT Infinity gives you a superfast fibre optic broadband connection with speeds of up to 76Mb which lets you do more online, with everyone online together. It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering.

If you can't get BT Infinity or if you live in a home with lighter internet usage and fewer devices, standard BT Broadband is ideal for you. It's perfect for everyday browsing, uploading and sharing photos and updates on your favourite sites and streaming content online.

To get help with picking the perfect package for you, please use our Help Me Choose tool.
We're always investing in technology to give you faster broadband speeds – even at peak times – and we always give you the best broadband speed possible on your line. To see how fast you could go, use our broadband speed checker
BT Infinity is our fibre optic broadband.

It uses fibre optic technology to deliver superfast broadband speeds of up to 76Mb which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home.

It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering. You'll also need BT Infinity to be able to get our TV Entertainment package, which includes 20 premium entertainment channels. Plus you can get free BT Sport on your BT TV until 31st July.
To see if you can get superfast fibre BT Infinity use our broadband speed checker
Use our broadband speed checker to see whether BT Infinity is available where you live. If it's available now, you can go ahead and choose a BT Infinity package. If not, then you can register your interest, and we'll be in touch as soon as it's available.

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