The cookie settings on this webpage are set to ‘allow all cookies’ to give you the very best experience. If you continue without changing these settings you consent to this - but if you want to you can change your settings at any time at the bottom of this page.
Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts or our website.
Some of our prices are changing on 20th September 2015
  • Line rental is rising to £17.99/mth
  • Line rental saver is rising to £194.28
  • Call set up fee is rising to 17.07p
  • Weekday calls are rising to 10.24p/min

How to claim your Sainsbury's Gift Card

To claim your Sainsbury's Gift Card, please make sure:

  • You ordered your BT Broadband or BT Infinity online at www.bt.com

  • Your BT Broadband or BT Infinity service is already up and running

If your BT Broadband or BT Infinity isn't up and running yet, please wait before claiming your Gift Card.

BT Sport Pack FREE with BT TV
The only place to watch all the UEFA Champions League live

BT Sport is available to watch on Sky, or to watch online for £5/mth with BT Broadband

BT TV – BEST WAY TO WATCH BT SPORT AND IT'S FREE

BT Sport

The only place you can watch UEFA Champions League & UEFA Europa League live

You can no longer watch these matches on ITV or Sky Sports

BT Sport Europe BT Sport 1 BT Sport 2 BT Sport ESPN
BT Sport Europe BT Sport 1
BT Sport 2 BT Sport ESPN

What's in the BT Sport Pack?

Gary Lineker, Jake Humphrey and Rio Ferdinand will front the live UEFA Champions League coverage. Also joining the current BT Sport team are new signings Steven Gerrard, Harry Redknapp, Glenn Hoddle and Howard Webb. 

What's new on BT Sport Europe

Plus you'll also get 38 Barclays Premier League games live, The FA Cup, SPFL, Avivia Premiership Rugby, European Rugby Champions Cup, MotoGP™, UFC and much, much more.

BT Sport Extra

Additional content and highlights on BT Sport Extra channels (6 channels on Sky TV and 7 channels on BT TV and via the app).

WATCH TODAY

You could be watching BT Sport in as little as 15 minutes.

Watch via BT Sport app or stream online as soon as you order.

{{sc_headline}}

We need your home details so we can check which products you can get.

Don’t worry. We won’t use your details for any other purpose.

Please enter a valid landline number
Please enter a valid postcode
Check now

Please select your address below

  • Sorry, we don’t have any addresses that match your query.

Can’t find your address? Get an estimate just using your postcode

{{sc_postcode_only}}   |  
{{sc_landline}}

  • {{detail}}
PLUS

{{fttc_tag}} {{fttp_tag}} {{fubb_tag}}

{{read_more_about_infinity}}

Register your interest in BT Infinity

{{register_interest_form_intro}}

Please enter a valid email address

{{register_interest_data_protection}}

Thank you!

As soon as we know when you can get BT InfinityUnlimited Faster Broadband we'll email you at:

{{register_interest_feedback}}

{{speed_range_intro}}

{{inf_download_speed_range}} {{inf_download_speed_spot}} {{copper_only_down_speed}}

{{inf_upload_speed_range}} {{inf_upload_speed_spot}} {{copper_only_up_speed}}

{{speed_range_intro}}

{{inf_download_speed_range}} {{inf_download_speed_spot}} {{copper_only_down_speed}}

{{inf_upload_speed_range}} {{inf_upload_speed_spot}} {{copper_only_up_speed}}

{{speed_range_intro_existing}}

{{inf_download_speed_range_existing}} {{inf_download_speed_spot_existing}} {{copper_down_speed_existing}}

{{inf_upload_speed_range_existing}} {{inf_upload_speed_spot_existing}} {{copper_up_speed_existing}}

{{copper_product_title}}

{{copper_speed_range_intro}}

{{copper_down_speed}}

{{copper_min_range_speed}} - {{copper_max_range_speed}}

* BT always offers you the best speed possible on your line. Typically 80% of customers receive speeds within or above this range. The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The BT broadband range is an indication of the speed that other similar lines across the UK have achieved for their broadband service.

The actual speed depends on several factors such as the product option you choose, the processing power of your computer, how many people are using your broadband connection at the same time, whether you use a wireless or cable connection, the speed of the websites that you visit and the performance of our network. Speeds to be lower at peak times – peak times are evenings and weekend.

In the first ten days you may see your speed go up and down. When using a postcode only (rather than a telephone number) the checker results are less accurate. We use a best guess of where you live based on the centre point of the postcode and not the exact routing of the line to your address, and so the result must be treated with caution.

Where we’re able to provide a date for future fibre availability, it is indicative only and subject to change.

We’re checking what products you can get. This shouldn’t take long.

BT Infinity fibre broadband packages

Now 60% more usage than Sky**

BT Infinity 1 + Weekend Calls - Save 23%

12 month contract
  • fibre
  • online security
Up to
38Mb
speed
Every month
40GB
usage
BT Sport Pack from
FREE
£10Δ/mth
+ £17.99 /mth line rental + £35 Infinity activation fee 12 month contract
sainsburys logo
£50 Gift Card
 
Full details
Full details
  • Broadband & phone
  • BT Sport
  • How to switch

Why you’ll love our fibre broadband

We NEVER slow you down Unlike some providers, we won't ever throttle your broadband speed

Superfast speeds Up to 5 x faster than the UK’s average standard broadband Included with this package speed

BT Sport Pack available.

Add to your package when you order
Included with this package
  • Unlimited BT Wi-fi
    Stay connected on-the-go with more than 5 million BT Wi-fi hotspots
  • BT Home Hub 5
    Get your whole household online at blistering speeds. (£6.95 delivery charge applies)
  • Stay safe online
    Help keep your family safe online with BT Parental Controls
  • 5GB cloud storage
    Use BT Cloud as your digital photo album, entertainment hub and document vault to securely store and back up your precious files in one place
  • Unlimited UK* weekend calls
    Need more calls? No problem. Upgrade when you order
  • BT SmartTalk App
    Access your landline calling plan on your smartphone and you could save money on expensive 0845, 0870 and UK calls
  • Need to know more?
    Read our FAQs
LIVE AND EXCLUSIVE ONLY ON BT SPORT

BT Sport

The only place you can watch
UEFA Champions League
& UEFA Europa League live

You can no longer watch these matches on ITV or Sky Sports

BT Sport HD

FREE

for 1 month

BT Sport Europe Channel logo BT Sport 1 Channel logo BT Sport 2 Channel logo BT Sport ESPN Channel logo

What's in the BT Sport Pack?

Gary Lineker, Jake Humphrey and Rio Ferdinand will front the live UEFA Champions League coverage. Also joining the current BT Sport team are new signings Steven Gerrard, Harry Redknapp, Glenn Hoddle and Howard Webb.

What's new on BT Sport Europe

Plus you'll also get 38 Barclays Premier League games live, The FA Cup, SPFL, Aviva Premiership Rugby, European Rugby Champions Cup, MotoGP™, UFC and much, much more.

Additional content and highlights on BT Sport Extra channels (6 channels on Sky TV and 7 channels on BT TV and via the app).

BT Sport HD - FREE for 1 month

How to watch

With BT TV it's FREE

TV packages start from just £0/mth. Add BT TV when you order.

With BT Broadband - £5/mth

Don't want BT TV? Catch all the action on your Sky box, via the BT Sport app or stream online.

 

If you just want BT Sport Pack you can now watch BT Sport on your Sky box.

Watch today

You could be watching BT Sport in as little as 15 minutes.

Watch via BT Sport app or stream online as soon as you order.

It's easy to switch to BT

Our expert team makes the switching process quick and hassle-free. We’ll make every effort to get you up and running within two weeks, and we’ll do our best to make sure you don’t lose your current service in the meantime. 

You can even start using our 5 million BT Wi-fi hotspots as soon as you receive your order confirmation

How we'll install your service

  • When you order, you’ll be able to choose an installation date to suit you

  • We'll post you a BT Home Hub 5 router. This will fit through most letterboxes

  • There's no need for you to be at home. We'll send an engineer to your street cabinet to activate your new BT Infinity service

  • Simply connect your Home Hub 5 yourself. It's as easy as that!



Sometimes an engineer installation might be needed to help optimise your speed, but we'll let you know when you order

Want to keep your current phone number?

No problem! You can usually keep your phone number. We’ll let you know when you order

No charges for new line connections

If you need a new phone line, we won’t charge for connecting you. (Normally £130)

Unlimited BT Infinity 1 + Weekend Calls

12 month contract
  • fibre
  • no usage limits
  • online security
Up to
38Mb
speed
Totally
Unlimited
usage every month
BT Sport Pack from
FREE
£20Δ/mth
+ £17.99 /mth line rental + £35 Infinity activation fee 12 month contract
sainsburys logo
£50 Gift Card
 
Full details
Full details
  • Broadband & phone
  • BT Sport
  • How to switch

Why you’ll love our fibre broadband

We NEVER slow you down Unlike some providers, we won’t ever throttle your broadband speed

Superfast speeds Up to 5 x faster than the UK’s average standard broadband Included with this package speed

BT Sport Pack available.

Add to your package when you order
Included with this package
  • Unlimited BT Wi-Fi
    Stay connected on-the-go with more than 5 million BT Wi-fi hotspots
  • No limits to your usage
    For real peace of mind, you can use your broadband as much as you like
  • BT Home Hub 5
    Get your whole household online at blistering speeds. (£6.95 delivery charge applies)
  • Stay safe online
    Protect your computer and your identity for free with BT NetProtect Plus software, help keep your family safe online with BT Parental Controls
  • 5GB cloud storage
    Use BT Cloud as your digital photo album, entertainment hub and document vault to securely store and back up your precious files in one place
  • Unlimited UK* weekend calls
    Need more calls? No problem. Upgrade when you order
  • BT SmartTalk App
    Access your landline calling plan on your smartphone and you could save money on expensive 0845, 0870 and UK calls
  • Need to know more?
    Read our FAQs
LIVE AND EXCLUSIVE ONLY ON BT SPORT

BT Sport

The only place you can watch
UEFA Champions League
& UEFA Europa League live

You can no longer watch these matches on ITV or Sky Sports

BT Sport HD

FREE

for 1 month

BT Sport Europe Channel logo BT Sport 1 Channel logo BT Sport 2 Channel logo BT Sport ESPN Channel logo

What's in the BT Sport Pack?

Gary Lineker, Jake Humphrey and Rio Ferdinand will front the live UEFA Champions League coverage. Also joining the current BT Sport team are new signings Steven Gerrard, Harry Redknapp, Glenn Hoddle and Howard Webb.

What's new on BT Sport Europe

Plus you'll also get 38 Barclays Premier League games live, The FA Cup, SPFL, Aviva Premiership Rugby, European Rugby Champions Cup, MotoGP™, UFC and much, much more.

Additional content and highlights on BT Sport Extra channels (6 channels on Sky TV and 7 channels on BT TV and via the app).

BT Sport HD - FREE for 1 month

How to watch

With BT TV it's FREE

TV packages start from just £0/mth. Add BT TV when you order.

With BT Broadband - £5/mth

Don't want BT TV? Catch all the action on your Sky box, via the BT Sport app or stream online.

 

If you just want BT Sport Pack you can now watch BT Sport on your Sky box.

Watch today

You could be watching BT Sport in as little as 15 minutes.

Watch via BT Sport app or stream online as soon as you order.

It's easy to switch to BT

Our expert team makes the switching process quick and hassle-free. We’ll make every effort to get you up and running within two weeks, and we’ll do our best to make sure you don’t lose your current service in the meantime. 

You can even start using our 5 million BT Wi-fi hotspots as soon as you receive your order confirmation

How we'll install your service

  • When you order, you’ll be able to choose an installation date to suit you

  • We'll post you a BT Home Hub 5 router. This will fit through most letterboxes

  • There's no need for you to be at home. We'll send an engineer to your street cabinet to activate your new BT Infinity service

  • Simply connect your Home Hub 5 yourself. It's as easy as that!



Sometimes an engineer installation might be needed to help optimise your speed, but we'll let you know when you order

Want to keep your current phone number?

No problem! You can usually keep your phone number. We’ll let you know when you order

No charges for new line connections

If you need a new phone line, we won’t charge for connecting you. (Normally £130)

Unlimited BT Infinity 2 + Evening & Weekend Calls

12 month contract
  • superfast fibre
  • no usage limits
  • online security + 50gb cloud
Up to
76Mb
speed
Totally
Unlimited
usage every month
BT Sport Pack from
FREE
£30Δ/mth
+ £17.99 /mth line rental 12 month contract
sainsburys logo
£50 Gift Card
 
Full details
Full details
  • Broadband & phone
  • TV & radio channels
  • How to Switch

Better broadband

We NEVER slow you down Unlike some providers, we won’t ever throttle your broadband speed

Superfast speeds Up to 9 x faster than the UK’s average standard broadband speed

BT Sport Pack available.

Add to your package when you order
Included with this package
  • No limits to your usage
    For real peace of mind, you can use your broadband as much as you like
  • Unlimited BT Wi-fi
    Stay connected on-the-go with more than 5 million BT Wi-fi hotspots
  • BT Home Hub 5
    Get your whole household online at blistering speeds. (£6.95 delivery charge applies)
  • Stay safe online
    Protect your computer and your identity for free with BT NetProtect Plus software, help keep your family safe online with BT Parental Controls
  • 50GB cloud storage
    Use BT Cloud as your digital photo album, entertainment hub and document vault to securely store and back up your precious files in one place
  • Unlimited UK* evening and weekend calls
    Need more calls? No problem. Upgrade when you order
  • BT SmartTalk App
    Access your landline calling plan on your smartphone and you could save money on expensive 0845, 0870 and UK calls
  • Need to know more?
    Read our FAQs
LIVE AND EXCLUSIVE ONLY ON BT SPORT

BT Sport

The only place you can watch
UEFA Champions League
& UEFA Europa League live

You can no longer watch these matches on ITV or Sky Sports

BT Sport HD

FREE

for 1 month

BT Sport Europe Channel logo BT Sport 1 Channel logo BT Sport 2 Channel logo BT Sport ESPN Channel logo

What's in the BT Sport Pack?

Gary Lineker, Jake Humphrey and Rio Ferdinand will front the live UEFA Champions League coverage. Also joining the current BT Sport team are new signings Steven Gerrard, Harry Redknapp, Glenn Hoddle and Howard Webb.

What's new on BT Sport Europe

Plus you'll also get 38 Barclays Premier League games live, The FA Cup, SPFL, Aviva Premiership Rugby, European Rugby Champions Cup, MotoGP™, UFC and much, much more.

Additional content and highlights on BT Sport Extra channels (6 channels on Sky TV and 7 channels on BT TV and via the app).

BT Sport HD - FREE for 1 month

How to watch

With BT TV it's FREE

TV packages start from just £0/mth. Add BT TV when you order.

With BT Broadband - £5/mth

Don't want BT TV? Catch all the action on your Sky box, via the BT Sport app or stream online.

 

If you just want BT Sport Pack you can now watch BT Sport on your Sky box.

Watch today

You could be watching BT Sport in as little as 15 minutes.

Watch via BT Sport app or stream online as soon as you order.

It's easy to switch to BT

Our expert team makes the switching process quick and hassle-free. We’ll make every effort to get you up and running within two weeks, and we’ll do our best to make sure you don’t lose your current service in the meantime. 

You can even start using our 5 million BT Wi-fi hotspots as soon as you receive your order confirmation

How we'll install your service

  • When you order, you’ll be able to choose an installation date to suit you

  • We'll post you a BT Home Hub 5 router. This will fit through most letterboxes

  • There's no need for you to be at home. We'll send an engineer to your street cabinet to activate your new BT Infinity service

  • Simply connect your Home Hub 5 yourself. It's as easy as that!



Sometimes an engineer installation might be needed to help optimise your speed, but we'll let you know when you order

Want to keep your current phone number?

No problem! You can usually keep your phone number. We’ll let you know when you order

No charges for new line connections

If you need a new phone line, we won’t charge for connecting you. (Normally £130)

Standard BT Broadband packages

The BT up to 50% Price Drop

Broadband + Weekend Calls - Save 50%

12 month contract
Up to
17Mb
speed
Every month
10GB
usage
BT Sport Pack from
FREE
£5Δ/mth
+ £17.99 /mth line rental 12 month contract
sainsburys logo
£25 Gift Card
 
Full details
Full details
  • Broadband & phone
  • BT Sport
  • How to switch

The UK’s most popular broadband provider

Join the millions of people who already trust BT to get them online.

BT Sport Pack available.

Add to your package when you order

Need to know more?

Visit our FAQs section
Included with this package
  • Unlimited BT Wi-fi
    Stay connected on-the-go with more than 5 million BT Wi-fi hotspots
  • BT Home Hub 4
    Get your household online with our most reliable wireless signal for up to 17Mb broadband (£6.95 delivery charge applies)
  • Stay safe online
    Help keep your family safe online with BT Parental Controls
  • 5GB cloud storage
    Use BT Cloud as your digital photo album, entertainment hub and document vault to securely store and back up your precious files in one place
  • Unlimited UK* weekend calls
    Need more calls? No problem. Upgrade when you order
  • BT SmartTalk App
    Access your landline calling plan on your smartphone and you could save money on expensive 0845, 0870 and UK calls
LIVE AND EXCLUSIVE ONLY ON BT SPORT

BT Sport

The only place you can watch
UEFA Champions League
& UEFA Europa League live

You can no longer watch these matches on ITV or Sky Sports

BT Sport HD

FREE

for 1 month

BT Sport Europe Channel logo BT Sport 1 Channel logo BT Sport 2 Channel logo BT Sport ESPN Channel logo

What's in the BT Sport Pack?

Gary Lineker, Jake Humphrey and Rio Ferdinand will front the live UEFA Champions League coverage. Also joining the current BT Sport team are new signings Steven Gerrard, Harry Redknapp, Glenn Hoddle and Howard Webb.

What's new on BT Sport Europe

Plus you'll also get 38 Barclays Premier League games live, The FA Cup, SPFL, Aviva Premiership Rugby, European Rugby Champions Cup, MotoGP™, UFC and much, much more.

Additional content and highlights on BT Sport Extra channels (6 channels on Sky TV and 7 channels on BT TV and via the app).

BT Sport HD - FREE for 1 month

How to watch

With BT TV it's FREE

TV packages start from just £0/mth. Add BT TV when you order.

With BT Broadband - £5/mth

Don't want BT TV? Catch all the action on your Sky box, via the BT Sport app or stream online.

 

If you just want BT Sport Pack you can now watch BT Sport on your Sky box.

Watch today

You could be watching BT Sport in as little as 15 minutes.

Watch via BT Sport app or stream online as soon as you order.

It's easy to switch to BT

Our expert team makes the switching process quick and hassle-free. We’ll make every effort to get you up and running within two weeks, and we’ll do our best to make sure you don’t lose your current service in the mean time.

You can even start using our 5 million BT Wi-fi hotspots as soon as you receive your order confirmation.

How we'll install your service

  • When you order, we’ll let you know whether an engineer will need to set you up. 

  • You can then choose an installation date to suit you.

  • Either an engineer will come round to set you up, or you can simply connect your Home Hub 4 yourself.





Want to keep your current phone number?

No problem! You can usually keep your phone number. We’ll let you know when you order.

No charges for new line connections

If you need a new phone line, we won’t charge for connecting you. (Normally £130)

Unlimited Broadband + Weekend Calls

12 month contract
  • no usage limits
Up to
17Mb
speed
Totally
Unlimited
usage every month
BT Sport Pack from
FREE
£13Δ/mth
+ £17.99 /mth line rental 12 month contract
sainsburys logo
£25 Gift Card
 
Full details
Full details
  • Broadband & phone
  • BT Sport
  • How to switch

The UK’s most popular broadband provider

Join the millions of people who already trust BT to get them online.

We NEVER slow you down

Unlike some providers, we won’t ever throttle your broadband speed

BT Sport Pack available.

Add to your package when you order

Need to know more?

Visit our FAQs section
Included with this package
  • No limits to your usage
    For real peace of mind, you can use your broadband as much as you like
  • Unlimited BT Wi-fi
    Stay connected on-the-go with more than 5 million BT Wi-fi hotspots
  • BT Home Hub 4
    Get your household online with our most reliable wireless signal for up to 17Mb broadband (£6.95 delivery charge applies)
  • Stay safe online
    Help keep your family safe online with BT Parental Controls
  • 5GB cloud storage
    Use BT Cloud as your digital photo album, entertainment hub and document vault to securely store and back up your precious files in one place
  • Unlimited UK* weekend calls
    Need more calls? No problem. Upgrade when you order
  • BT SmartTalk App
    Access your landline calling plan on your smartphone and you could save money on expensive 0845, 0870 and UK calls
LIVE AND EXCLUSIVE ONLY ON BT SPORT

BT Sport

The only place you can watch
UEFA Champions League
& UEFA Europa League live

You can no longer watch these matches on ITV or Sky Sports

BT Sport HD

FREE

for 1 month

BT Sport Europe Channel logo BT Sport 1 Channel logo BT Sport 2 Channel logo BT Sport ESPN Channel logo

What's in the BT Sport Pack?

Gary Lineker, Jake Humphrey and Rio Ferdinand will front the live UEFA Champions League coverage. Also joining the current BT Sport team are new signings Steven Gerrard, Harry Redknapp, Glenn Hoddle and Howard Webb.

What's new on BT Sport Europe

Plus you'll also get 38 Barclays Premier League games live, The FA Cup, SPFL, Aviva Premiership Rugby, European Rugby Champions Cup, MotoGP™, UFC and much, much more.

Additional content and highlights on BT Sport Extra channels (6 channels on Sky TV and 7 channels on BT TV and via the app).

BT Sport HD - FREE for 1 month

How to watch

With BT TV it's FREE

TV packages start from just £0/mth. Add BT TV when you order.

With BT Broadband - £5/mth

Don't want BT TV? Catch all the action on your Sky box, via the BT Sport app or stream online.

 

If you just want BT Sport Pack you can now watch BT Sport on your Sky box.

Watch today

You could be watching BT Sport in as little as 15 minutes.

Watch via BT Sport app or stream online as soon as you order.

It's easy to switch to BT

Our expert team makes the switching process quick and hassle-free. We’ll make every effort to get you up and running within two weeks, and we’ll do our best to make sure you don’t lose your current service in the mean time.

You can even start using our 5 million BT Wi-fi hotspots as soon as you receive your order confirmation.

How we'll install your service

  • When you order, we’ll let you know whether an engineer will need to set you up. 

  • You can then choose an installation date to suit you.

  • Either an engineer will come round to set you up, or you can simply connect your Home Hub 4 yourself.





Want to keep your current phone number?

No problem! You can usually keep your phone number. We’ll let you know when you order.

No charges for new line connections

If you need a new phone line, we won’t charge for connecting you. (Normally £130)

Need help choosing?

We'll help you choose the best package for you

Help me choose

Say "Hello" to BT Mobile

Get an exclusive £5 monthly discount when you add a 4G BT Mobile SIM Only plan to your broadband package

Simply choose your package and add BT Mobile at checkout

Frequently asked questions

  • Broadband
  • TV
  • Phone
  • BT Sport
  • BT Mobile
  • Other
Which BT Broadband option is right for me?

We have two types of broadband: superfast fibre BT Infinity and standard BT Broadband.

BT Infinity gives you a superfast fibre optic broadband connection with speeds of up to 76Mb which lets you do more online, with everyone online together. It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering.

If you can't get BT Infinity or if you live in a home with lighter internet usage and fewer devices, standard BT Broadband is ideal for you. It's perfect for everyday browsing, uploading and sharing photos and updates on your favourite sites and streaming content online.

To get help with picking the perfect package for you, please use our Help Me Choose tool.

How can I find out what speed BT Broadband could give me?

We're always investing in technology to give you faster broadband speeds – even at peak times – and we always give you the best broadband speed possible on your line. To see how fast you could go, use our broadband speed checker

What is BT Infinity?

BT Infinity is our fibre optic broadband.

It uses fibre optic technology to deliver superfast broadband speeds of up to 76Mb which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home.

It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering. You'll also need BT Infinity to be able to get our TV Entertainment package, which includes 20 premium entertainment channels. Plus you can get free BT Sport on your BT TV.

Can I get BT Infinity?

To see if you can get superfast fibre BT Infinity use our broadband speed checker

I've seen that BT Infinity will be available in my area soon. Can I pre-order now?

Use our broadband speed checker to see whether BT Infinity is available where you live. If it's available now, you can go ahead and choose a BT Infinity package. If not, then you can register your interest, and we'll be in touch as soon as it's available.

What is a BT Home Hub?

A BT Home Hub is a router that connects all your devices (like computers, tablets, smartphones and games consoles) to the internet. If you're new to BT Broadband, or you're an existing customer upgrading to a BT Infinity package, you'll get an inclusive BT Home Hub as part of your order. (£6.95 delivery charge applies.)

If you choose a BT Infinity package, we'll send you a BT Home Hub 5 router. And if you go for a standard BT Broadband package, we'll send you a BT Home Hub 4.

Find out about our BT Home Hub
Do I have to use the BT Home Hub or can I use different router?

You can use a different router but we don't recommend it because we can't give you any technical support for equipment you've bought elsewhere.

Do I need to get a BT phone line?

Yes, you'll need a BT phone line if you want to get BT Broadband and BT TV.

Do I have to pay an activation fee for BT Infinity?

If you order a BT Infinity 1 or Unlimited BT Infinity 1 package, there's a £35 (£30 until 07/06/2015) activation fee. If you order an Unlimited BT Infinity 2 package, there's no activation fee.

How can I tell if I already have BT sockets in my home?

First of all, see whether you can find any phone sockets in your home. (Make sure you try less obvious places, like under the stairs). See if there's a BT logo on the front of the socket box.
You can also start placing an order with us online, and we'll perform a line check to see whether you have a phone line with us. Just enter your postcode on the 'Start your order' page once you've chosen your package.

What security and protection do I get with BT Broadband?

All our Broadband packages come with BT Parental Controls as standard, which lets you set security and parental controls to keep your family safe.

If you choose Broadband Extra, Unlimited Broadband Extra, Infinity Extra, Unlimited BT Infinity 1 or Unlimited BT Infinity 2 you'll get our advanced security software, BT NetProtect Plus, included at no extra cost. If you choose BT Broadband, Unlimited Broadband or BT Infinity 1, you can add BT NetProtect Plus for a small extra monthly cost.

BT NetProtect Plus, powered by McAfee gives you:

  • Anti-virus and anti-spyware to protect you from malicious software
  • A firewall to stop outsiders hacking into your computer
  • IT Security System to keep you safe from identity theft and phishing emails
  • SiteAdvisor to tell you which websites are safe to visit

BT NetProtect Plus is available on PC and Mac.

If I switch to BT when I still have a contract with another company, will they charge me?

Sorry, but you'll need to ask the company you're currently with.

How is BT Infinity installed?

Watch this video to see how we install BT Infinity



Can't see the video? Here's what you need to know:

When you order, we'll tell you whether you need an engineer to install BT Infinity or whether you can do it yourself.

Self-install

  • When you place your order, we'll request the earliest possible installation date or you can choose one to suit you
  • We'll post you a BT Home Hub 5, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
  • On your activation day, there's no need for you to be at home. We'll send an engineer to your street cabinet to switch on your new BT Infinity. If you're at home and you've already got a broadband connection, you'll lose service for up to 30 minutes while the engineer finishes their work in the street
  • We'll send you a text when your broadband is ready to use. Then just follow the instructions for plugging in your new BT Home Hub 5 (and broadband filters if you need them) and start using your BT Infinity.

Enginneer install

  • When you place your order, you can choose a morning or afternoon appointment time
  • We'll post you a BT Home Hub 5, which will arrive at least two days before your appointment. It fits through most letterboxes, so you won't have to wait in
  • On your appointment day, we'll send an engineer who will call you to tell you they're on their way before switching on your BT Infinity service in your street cabinet
  • The engineer will then come into your home, plug in your new BT Home Hub 5 and you can start using your BT Infinity
How is standard BT Broadband installed?
  • When you order, we'll let you know whether an engineer will need to visit your home to install your broadband. You can then choose an installation date to suit you
  • We'll post you a BT Home Hub 4, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
  • If an engineer needs to visit your home they will finish your set up and plug in your BT Home Hub 4, or if you don't need an engineer you can simply plug it in yourself and start using your BT Broadband
What is Unlimited Faster Broadband?

If you live in a BT Infinity-enabled area but live a long way from the street cabinet, you're likely to get slower speeds. To make sure you get the right product, if you get a speed estimate of 2-15Mb, we'll offer Unlimited Faster Broadband instead of BT Infinity. Unlimited Faster Broadband is likely to give you faster speeds than standard BT Broadband.

To see what broadband speeds you can get, use our broadband speed checker

How long will it take to get BT Infinity or BT Broadband once I've ordered?

If you're new to BT, we'll aim to get your BT Infinity or standard BT Broadband up and running within 2 weeks, although this can sometimes take longer. On the day, we'll switch it on any time up to midnight and we'll do our best to make sure you don't lose service.

What is fibre to the premise (FTTP)?

For some homes we're able to offer BT Infinity via fibre optic technology called 'fibre to the premise'. This is where fibre cable runs all the way into your home so you can get ultrafast broadband speeds of up to 300Mb which lets you do even more online. It's our fastest option.

To see if you can get fibre to the premise BT Infinity, use our broadband speed checker

If I order BT Broadband, how quickly do I need to give you my MAC code?

From 20 June 2015, if you want to switch to BT there's no need to get a MAC code from your current supplier. Just contact BT to place your new broadband order either online at www.bt.com/switch or by phone on 0800 731 9529 and we'll manage everything.

Find out more about how to switch to BT
What is broadband connection speed?

Broadband speed is the rate that information is received (download speed) or sent (upload speed) on your broadband line. It's measured in 'Mb' ('megabits per second'). We're constantly investing in technology to give you faster broadband speeds – even at peak times – and we always give you the best possible broadband speed.

To see what broadband speeds you can get use our broadband speed checker

I previously had a date when I could get BT Infinity, but now it's showing as unavailable. Why?

We're sorry BT Infinity is now showing as unavailable. Our availability dates are our best estimate, but sometimes bringing BT Infinity to your area can take longer than we thought, and sometimes it might not even be possible. This could be for a number of reasons:

  • Blocked underground cable routes
  • Problems with providing electrical power to a cabinet
  • Issues with a cabinet's location
  • Sometimes a cabinet is removed from the roll-out programme because of restrictions beyond our control

If your BT Infinity availability date has changed, you can get more information here

What affects my broadband speed?

These are the most important things that affect your broadband speed:

  • How close you live to your telephone exchange
  • The length and quality of the phone wiring in your home (this doesn't apply to fibre optic broadband like BT Infinity, which uses a special data extension kit rather than your existing phone wiring extensions)
  • Whether all your broadband microfilters are correctly installed. (You don't need microfilters with BT Infinity)
  • The processing speed of your computer, router or modem
  • The speed of the connection between your computer and your modem or router e.g. using an Ethernet cable is faster than a wireless connection
There's a sticker on my street cabinet that says: 'Fibre broadband is here'. But when I check, I can't get BT Infinity. Why?

Sometimes Openreach may put a sticker on a cabinet that is still going through its final commissioning phase. Also, the cabinet that you see near your property may not be the cabinet that serves your property.

To see if you can get BT Infinity use our broadband speed checker

If not, then you can register your interest, and we'll be in touch as soon as it's available.

Other internet suppliers are offering fibre broadband in my street. Why can't I get it from BT?

It could be that the fibre network in your area is not provided by Openreach, but by another supplier e.g. Virgin Media.

See all questions
What is BT TV?

BT TV is BT's best service ever, bringing you big entertainment for tiny prices. All our packages come with:

  • One of two clever little set-top boxes. If you choose Essential, Entertainment Plus or Entertainment Max, you'll get a YouView+ box that lets you pause live TV, record up to 300 hours of standard definition programmes and gives you 7 days of catch up TV.
  • If you choose Starter or Entertainment Starter, you'll get a YouView box that doesn't record but still lets you pause and rewind live TV.
  • Up to 80 Freeview TV and radio channels§, including 10 HD channels such as BBC One HD, Channel 4 HD and ITV HD.
  • Add flexible TV bolt-ons to get the best in films, box sets, sports, kids' TV and music – all on convenient 1-month contracts.

If you have standard BT Broadband you can add Starter or Essential. If you have BT Infinity you can add Starter, Entertainment Starter, or Entertainment Plus which gives you 30 premium channels, including Discovery Channel, MTV, Comedy Central, FOX, Gold, History and National Geographic.

Entertainment Max is exclusively available to existing TV customers with BT Infinity and includes HD Extra, Kids and TV Everywhere.

Customers can also add FREE BT Sport Pack on BT TV with a BT Infinity package and standard BT Broadband subject to minimum line speed of 2Mb.

Find out more about BT TV
What do I need to get BT TV?

You'll need the following before you can install BT TV:

  • A good quality outdoor TV aerial.
  • A strong digital TV signal.
  • BT home hub and a speed of at least 2.2MB. Use our BB checker to see what line speeds you can get. If your line speed isn't fast enough, you may be able to boost it with our Broadband Accelerator
  • BT TV YouView set-top box.
What TV packages can I get?

With TV Starter you get:

  • A YouView box
  • Up to 80 Freeview TV and radio channels§
  • 7 days of catch up TV on BBC iPlayer, ITV, Channel 4 and Channel 5

Plus, you can

  • Choose from our brilliant on-demand bolt-ons: Netflix, Kids and Music
  • Pause and rewind TV
  • Add BT Sport on TV in standard definition, or in HD as an add-on with a BT Infinity broadband package
  • Add Sky Sports 1 and Sky Sports 2 in standard definition – only with BT Infinity
  • Get TV Everywhere with Extra Box* – only with BT Infinity

*Sky Movies, Sky Sports 1 and Sky Sports 2 are not available with TV Everywhere with Extra Box.

With Essential (on standard BT Broadband only) you get:

  • A YouView+ box
  • Up to 80 Freeview TV and radio channels§
  • 7 days of catch up TV on BBC iPlayer, ITV, Channel 4 and Channel 5

Plus, you can

  • Pause and record TV^
  • Choose from our brilliant on-demand bolt-ons: Netflix, Sky Movies, Kids and Music
  • Add BT Sport on TV in standard definition.

With Entertainment Starter (on BT Infinity) you get:

  • A YouView box
  • Up to 80 Freeview TV and radio channels§
  • 7 days of catch up TV on BBC iPlayer, ITV, Channel 4 and Channel 5
  • 20 premium channels, including Discovery Channel, MTV, Comedy Central, FOX and History

Plus, you can

  • Pause and rewind TV^
  • Add BT Sport on TV in standard or high definition
  • Choose from our brilliant on-demand bolt-ons: Netflix, Kids Extra and Music
  • Personalise your package with our fantastic channel bolt-ons: HD Extra, Sky Sports 1 and Sky Sports 2 in standard definition, and TV Everywhere with Extra Box*

*Please note: Sky Movies, Sky Sports 1 and Sky Sports 2 are not available with TV Everywhere with Extra Box.

With Entertainment Plus (with BT Infinity) you get:

  • A YouView+ box
  • Up to 80 Freeview TV and radio channels§
  • 25 premium channels, including Discovery Channel, MTV, Comedy Central, FOX, History, Comedy Central Extra, MTV Music, Movies 24 and H2
  • TV Everywhere to watch and record TV on the go

Plus, you can

  • Pause, rewind and record TV
  • Add BT Sport on TV in standard or high definition
  • Choose from our brilliant on-demand bolt-ons: Music and Kids Extra
  • Add bonus premium bolt-ons, including Sky Movies, Netflix, HD Extra, Kids Extra, Sky Sports 1 and Sky Sports 2

With Entertainment Max (with BT Infinity for existing TV customers) you get:

  • A YouView+ box
  • Up to 80 Freeview TV and radio channels§
  • 25 premium channels, including Discovery Channel, MTV, Comedy Central, FOX, Gold, History, Comedy Central Extra, MTV Music, Movies 24, and H2
  • 24 additional premium channels – 13 HD Extra and 9 Kids Extra channels
  • TV Everywhere to watch and record TV on the go
  • 7 days of catch up TV on BBC iPlayer, ITV, Channel 4 and Channel 5

Plus, you can

  • Pause, rewind and record TV^
  • Add BT Sport on TV in standard or high definition
  • Choose from our brilliant on-demand bolt-ons: Netflix and Music
  • Add more premium channels, including Sky Movies, Sky Sports 1 and Sky Sports 2
Find out more about BT TV
What is Ultra HD?

Ultra high-definition TV (Ultra HD), also known as 4K TV, is a new broadcasting technology that gives you stunning new picture quality. It gives you four times the detail of HD as it uses four times as many pixels (8.29m vs. 2.07m pixels). You get unbeatable picture quality as it displays twice as much information as ordinary HD TV (50 frames per second vs. 25). Plus you get richer deeper colour as colours are displayed in 10-bit detail vs. 8.bit with ordinary HD.

BT Sport Ultra HD is the UK's first Ultra HD channel and it's exclusive to BT TV. You can access the channel with our Entertainment Ultra HD package. You'll need an ultra HD or 4K TV set, an ultra HD set-top box and BT Infinity broadband. See our list of suitable TVs.

Find out more about Ultra HD.

What is AMC?

AMC is the US studio behind the smash-hit dramas Mad Men and Breaking Bad, and the highly anticipated Fear the Walking Dead. AMC brings you the hottest new programmes on UK television, so get set for big drama and big thrills.

How do I get BT Sport on BT TV?

You can watch live sport in your living room with a BT TV with both BT Infinity and standard BT broadband.

If you have BT TV with BT Infinity then you can also get BT Sport HD, which is included in the HD Extra pack, or available as a stand-alone bolt-on for a small fee.

Choose your BT TV package and just include BT Sport when you come to adding extras.

Does BT TV have HD channels?

All our TV packages come with up to 10 Freeview HD channels, including BBC One HD, BBC Two HD, ITV HD, and 4 HD. You can also watch HD on demand films.

If you've got Entertainment Starter or Entertainment Plus you can add the HD Extra bolt-on, which includes FOX HD, Nat Geo Wild HD, Comedy Central HD and MTV HD.

If you're an existing TV customer and upgrade to Entertainment Max, you'll get HD Extra included in the price of your package.

You'll need to connect your set-top box to an HD-ready TV with an HDMI cable.

Can I watch BT TV in more than one room?

You can get BT TV in a second room with TV Everywhere with Extra Box, so you and your family can watch and record different shows at the same time. Plus, you can watch TV on the go with the BT TV mobile app, which gives you entertainment channels, kids' channels and BT Sport.

Here's what you need if you want to get TV Everywhere with Extra Box:

  • BT Infinity with speeds of 23Mbps or more
  • 12-month subscription to TV Everywhere
  • You'll need a YouView or YouView+ box as your main set-top box. You can choose an extra YouView box (that doesn't record) with all our TV packages, or a YouView+ (that does record) with Entertainment Plus and Entertainment Max
  • A separate aerial connection for your second set-top box. (We can help if you need an aerial or extra connection points)
  • You'll need to download the BT TV app from the Apple Store or Google Play shop to watch BT TV on your mobile or tablet.

If you get Entertainment Plus or Entertainment Max, you'll get TV Everywhere to watch through the BT TV app as a part of your package. TV Everywhere allows you to both watch and record BT TV on the go – all you need is the free BT TV app and an internet connection.

How is BT TV installed?

Self installation

Can't see the video? Click here.

Engineer installation

If your Home Hub is in a different room from your TV you can opt for an engineer to do the installation. This is an additional £44.

  • The engineer will install an Ethernet (network) cable from your BT Home Hub to your set top box.
  • The cable will be surface mounted (on skirting boards) and they may need to drill holes.
  • The engineer will provide you with all cabling options available before starting any work.

The engineer is unable to run any cables outside your home above ground floor level (using ladders) or access your loft.

How do I know if my aerial is suitable?

If you can watch Freeview channels already (with a reception you're happy with), then your aerial should be fine. But if not, we strongly recommend a rooftop (or a loft aerial). They give a good service and as many Freeview channels as possible.

The following are not recommended by BT:

  • Portable Aerial – Portable Aerials give poor reception and often you'll get fewer channels.
  • Satellite dish – You won't be able to receive Freeview channels on BT TV with a Satellite dish.

Other things to consider:

  • If your aerial is more than 10 years old, it might not be able to receive Freeview reception.
  • The quality of your Freeview service also depends on how close you live to your nearest transmitter, the direction your aerial is pointing in, the quality of your cabling and your surroundings (bottom of a hill, surrounding trees and/or buildings).
What if I don't have an aerial?

Not to worry, we can install it for you. Just select our aerial installation service when you start your order which costs £120. But here are a few things to bear in mind before you do:

  • You must be able to receive Freeview channels in your area.
  • Your property must be on the UK mainland or in Northern Ireland.
  • Your property can be no more than two storeys high.
  • Your property cant be listed or within a conservation area (unless you've been given permission).
  • If you're renting, you'll need permission from your landlord, owner or managing agent.
Find out more about our aerial installation service
Can I record with BT TV?

Yes, you can record up to two live programmes at the same time if you have a YouView+ box. If you have a YouView box, you won't be able to record.

How do I get Sky Sports 1 and Sky Sports 2 on BT TV?

If you've got a BT TV and BT Infinity package, you can add Sky Sports 1 and Sky Sports 2.

You can add these channels when you order your package.

If I get BT TV, will you cancel my TV service with Sky or Virgin?

Sorry, but you'll need to contact your current TV provider yourself to let them know you want to cancel.

Do I have to pay an activation fee for BT TV?

There's an activation fee for most BT TV Packages, except Entertainment Plus that covers initial set up costs.

Can I get BT TV if I get my broadband from another supplier?

No, you need to get a BT Broadband package if you want to watch BT TV.

How do I get YouView?

All our BT TV packages come with a YouView set-top box. TV Essential and TV Entertainment come with a YouView+ box that records live TV. TV Starter comes with a YouView box that doesn't record.

If you already have BT TV, you might need a new box to get YouView. If your BT contract is running out, you can replace your BT Vision+ box with a YouView+ box for £35 when you renew your contract. But please call us on 0800 100 400 to discuss your options.

Find out more about YouView
See all questions
How much does it cost to install a new BT phone line or reconnect an old one?

If you're getting a BT Broadband or TV package online, then we won't charge for installing or reconnecting your line.

If you're just ordering a BT phone package, you may have to pay a connection charge but we'll let you know when you order. There's a £50 fee for activating an existing line that's provided by BT or another provider. And it's £65 for installing a new line. (This is an online special offer as it's normally £130.)

How much is line rental?

There are three ways to pay BT line rental:

  • 1. Pay monthly for £17.99 a month.
  • 2. Pay for a year in advance with Live Rental Saver. It's a one-off card payment of £194.28.
  • 3. Get Line Rental Plus & pay £19.99 monthly. You'll get added features with this line rental option.
Do I need to have a phone line if I want BT Broadband or BT TV?

Yes, you'll need a BT phone line if you want to get BT Broadband and BT TV.

How much do calls cost?
How can I tell if I already have BT sockets in my home?

First of all, see whether you can find any phone sockets in your home. (Make sure you try less obvious places, like under the stairs.) See if there's a BT logo on the front of the socket box. You can also start placing an order with us online, and we'll perform a line check to see whether you have a phone line with us. Just enter your postcode on the 'Start your order' page once you've chosen your package.

I have a cable phone line with another supplier. Will I be able to keep my phone number?

Yes, in most cases you can keep your phone number. We'll let you know when you order. Simply:

  • Choose a package
  • Enter your phone number when asked

If we can transfer your phone number we'll let you know before you reach the checkout. If we can't transfer your number, we'll send you a new number in your confirmation email or letter. It's important to stay connected with your cable phone company until we activate your new BT phone line.

If you don't already have a BT phone line in your home, we'll arrange for an engineer to install one when you place your order.

How can I make calls with BT?

You'll need a BT phone line and a phone package. There are three to choose from: Unlimited Weekend Calls, Unlimited Evening & Weekend Calls, or Unlimited Anytime Calls.

You also need a telephone. You can get great discounts on BT telephones when you order.

See our phone packages
How much do calls to 0845 and 0870 numbers cost?

All calls to 0845 and 0870 numbers are included with your plan at certain times.

Unlimited Weekend Calls:

Calls to 0845 and 0870 numbers are included from midnight Friday to midnight Sunday

Unlimited Evening & Weekend Calls:

Calls to 0845 and 0870 numbers are included from 7pm to 7am Monday to Friday, and from midnight Friday to midnight Sunday

Unlimited Anytime Calls:

Calls to 0845 and 0870 numbers are included at all times, every day of the week

Calls must be less than an hour long, or standard charges will apply. You can avoid these charges by hanging up and redialling.

How can I order a new BT phone line?

First, choose one of our phone, broadband or TV packages. When you order, enter your postcode or the phone number you want switched or reconnected to BT. If you don't have a phone number, enter your postcode and house or flat number.

What counts as daytime, evening and weekend?

Your phone package will include calls to UK landlines at certain times of day:

  • Daytime is 7am–7pm
  • Evening is 7pm– 7am
  • Weekend is all day Saturday and Sunday (midnight Friday to midnight Sunday).

What options are there for calling abroad?

We have two international call add-ons:

  • Friends & Family International
    For just £1.25 a month, you can make cheap calls to international landlines and mobiles. It's ideal if you only make a few international calls each month.
    • Discounted calls to 236 international destinations
    • Prices start from just 2.7p a minute, with a 16.80p call set-up fee
  • International Freedom
    For just £6.60 a month, you can make inclusive or discounted calls to a huge number of international destinations. It's perfect if you make lots of international calls each month.
    • 600 minutes of calls a month to landlines in our 36 most popular destinations
    • Make discounted calls to another 199 destinations worldwide

Fair use policy. All calls made after 600 minutes in a month will be charged at 2.9p a minute with a 16.80p call set-up fee.
See the legal stuff for details on regions that are included or excluded within countries.

See international call costs here

Select your package and you can add an international call add-on when your order.

See all questions
What's in the BT Sport Pack?

BT Sport Pack now features eight channels – BT Sport 1, BT Sport 2, BT Sport Europe, BT Sport ESPN alongside their HD versions – BT Sport 1HD, BT Sport 2HD, BT Sport Europe HD and BT Sport ESPN HD. It will show all 351 UEFA Champions League & UEFA Europa League games broadcast live each season, plus the FA Cup, European Rugby Champions Cup, Ultimate Fighting Championship, MotoGP™ and loads more top sport.

How do I get BT Sport Pack?

There are 3 ways to watch BT Sport:

  1. On the Sky Digital Satellite Platform
    If you have a Sky box and an active Sky viewing card, you can easily get BT Sport Pack. You don't even need to be a BT customer, but if you do have BT TV then BT Sport Pack is free & if you have BT Broadband then BT Sport pack is just £5 a month.

  2. On BT TV
    Watch live sport on BT TV with a BT Infinity or BT Broadband package. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

  3. On the BT Sport app and online player
    As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.

BT Sport Pack is free for all BT TV customers, and it gives you:

  • All the games from Europe's Elite Club Competition
  • 38 exclusively live Barclays Premier League football matches, including 18 Top Picks
  • All 69 live Aviva Premiership Rugby matches
  • All the season's MotoGPTM races – live and exclusive
  • Live WTA tennis matches from 21 global tournaments
  • And much, much more
Find the best way to watch BT Sport
How do I get BT Sport Lite?

If you're just ordering Broadband and want a little bit of Sport, when you're offered BT Sport Pack, select 'No Thanks' & you will see BT Sport Lite on the 'Add your extras' page.

Already have BT Sport and want to downgrade to BT Sport Lite? Please click here.

When I use the BT Sport app and online player, will it count towards my BT Broadband usage allowance?

If you watch BT Sport using your BT Broadband or a BT Wi-fi hotspot, it won't count towards your usage allowance.

If you've got broadband from another supplier, or if you watch BT Sport using a mobile data connection (for example on your smartphone or tablet), that might count towards your usage allowance.

Can I watch BT Sport from the BT Sport app to my TV?

Yes, if you've got the right equipment at home to connect your PC, laptop, smartphone or tablet to your TV, then you'll be able to stream the app onto your TV. Alternatively, find out more about using Google Chromecast to watch BT Sport on your TV.

How do I get BT Sport in HD?

You can watch BT Sport in stunning high definition on the Sky Digital Satellite Platform, or on BT TV with BT Infinity.

Select your package and then choose HD before you checkout.

See BT TV packages with BT Sport here
See how to watch BT Sport on Sky here

If you've got an HD subscription with Sky, this won't work with BT Sport. You'll need to add BT Sport HD to your BT Sport package.

To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable. If you're watching on the Sky Digital Satellite Platform, you'll also need a black Sky box.

Can I get BT Sport in more than one room?

If you're on the Sky Digital Satellite Platform, you can watch BT Sport at home on a second TV if you have BT Sport Second Box. You'll need a second Sky box and second viewing card to order.

If you've got BT Sport HD, you'll be able to watch it on both your boxes. You won't need an extra BT Sport HD subscription.

Order BT Sport Second Box
Can I order the BT Sport app and online player on its own?

No, but it's included for free with BT Sport on the Sky Digital Satellite Platform and with BT Sport on BT TV. The app and online player is also available with our BT Broadband packages for just £5 a month.

How do I start using the BT Sport app and online player?

First, you need to download the app from the Apple App store or Google Play store.

Next, you need to activate the BT Sport app on your BT account. Just login to My BT, click on 'BT Sport' and follow the instructions.

When you use the app, and when you want to watch BT Sport at btsport.com, you'll need to enter your BT ID.

See all questions
Am I eligible for the BT Broadband discount?

If you have BT Broadband at home you can get a £5 discount on your BT Mobile plan. You don't need to be the BT Broadband account holder - you simply need to live in a house or flat with a BT Broadband connection. What's more everyone in the house can benefit from the discount.

Simply tell us you have broadband at the top of the BT Mobile plans page and we'll show you the plans with a discount.

What's a Bring Your Own Phone plan?

With a BT Mobile Bring Your Own Phone plan you can use your current phone or buy a new one outright. We'll send you a SIM card, which you can pop in your phone. You'll get a 4G data allowance, unlimited access to BT Wi-fi hotspots plus inclusive minutes & texts. They're a great-value option to get the most from your phone.

If you bought your phone from another mobile provider, it might be locked to only work one of their SIM cards. To find out if you need to unlock your phone, call your current provider, who'll be able to unlock it for you. (Your current provider may charge you to unlock it.)

Can I keep my mobile number?

Not a problem! All you need to keep your number is a PAC code from your old mobile provider. A PAC code is 9-character code like "ABC123456", that allows us to transfer your number from your old provider to BT. Once you've activated your SIM you can give us your PAC code and the transfer usually takes 24 hours. We'll keep in touch with you to let you know what's happening.

Can I use BT Wi-fi?

All BT Mobile plans come with unlimited access to BT Wi-fi.

BT Wi-fi is the UK's largest wi-fi network with over 5 million hotspots on-the-go.

Simply download the BT Wi-fi app to let you connect whenever you're in range of a hotspot so that you don't use your data allowance unnecessarily.

What's 4G and can I get it?

All BT Mobile plans come with 4G at no extra cost!

4G gives you a fast connection. So it's good for things like streaming music, looking at Google Maps, and watching YouTube videos.

To be able to benefit from fast 4G speeds you'll need a 4G phone. If your current phone isn't 4G ready visit the BT Shop to purchase a 4G-ready phone. We'll send you a discount code once you order your BT Mobile plan so you can get the best price.

If you want to keep using your current phone that isn't 4G ready you'll still be able to connect to the 3G and 2G networks. Although 3G is slower, it's still great for email and general web surfing.

To see if 4G is available where you live use our coverage checker.

What's 3G?

3G gives you a fast connection to the Internet. Whilst not as fast as 4G it'll still let you browse the web, check Facebook and Twitter, and send videos to friends or family.

To see your coverage use our coverage checker

What's 2G?

2G gives you a slower connection to the Internet. Whilst not as fast as 4G or 3G it'll still let you do light Internet usage like browsing the web or checking Facebook.

To see your coverage use our coverage checker

Do I need to unlock my mobile phone?

If you bought your phone from another mobile provider, it might be locked to only work one of their SIM cards.

To find out if you need to unlock your phone, call your current provider, who'll be able to unlock it for you. (Your current provider may charge you to unlock it.)

Or you can buy a new unlocked phone at BT Shop.

How many BT Mobile plans can I order?

You can only order one BT Mobile plan at a time. But you can come back later and order a second plan if you'd like. You're allowed up to 5 plans per account but there's no limit to the number of people in a house that can order.

What happens after I order my BT Mobile plan?

Once you've ordered your BT Mobile plan, you'll receive your SIM card within 1 - 2 business days. If your phone is locked to your current provider you'll need to give them a call to unlock it for you (they may charge you for this). You'll need to activate your SIM card at www.bt.com/mymobile where you can also transfer your number. You'll then be ready to start using your new BT Mobile plan.

What if I'm on the wrong plan for me?

We want you to be on the right plan for you so we'll let you change it without penalties or signing up to a new contract.

We'll let you move up as many plans as you like as many times as you like. We'll also let you move down 1 plan once within your contract.

How can I manage my spend?

We want to give you total control over your bill so we'll give you some simple tools to manage your spend:

  • A monthly spend cap
  • A cap for spending while you're abroad
  • You can change your cap any time at My Mobile
  • We'll send you texts when you're at 80% and 100% of your limit
  • Download the BT Mobile app to monitor your exact usage and allowance

Log in to My Mobile to see your options.

Can I set up Parental Controls?

We know it's important to prevent under 18s from accessing inappropriate content. BT Mobile offers free parental control services which you can tailor yourself to limit the content your kids can access through mobile websites. These will be turned on to our 'light' setting when you activate your SIM.

To customise your filter level to suit your family's needs, you can go to your My Mobile page and select the right level of parental controls.

You can also configure your BT Wi-fi parental controls.

Log in to My Mobile to set up Parental Controls.

Can I use BT Mobile on my BlackBerry?

We only recommend using BT Mobile with BlackBerry phones with OS version 10. This includes all models from the BlackBerry Classic and Passport. With BlackBerry OS 10 you'll be able to use mobile data to browse the web, use BlackBerry Messenger (BBM) or check your emails from providers such as Hotmail, Yahoo and Google Mail.

If your BlackBerry runs on OS version 7 or below, you'll be restricted to calls, texts and using data over wi-fi. This includes all models of the BlackBerry Curve, Bold, Torch or Storm.

It's because BT Mobile doesn't support the BlackBerry Internet Services option which these phones need to use mobile data. Without it you can't browse the web, download apps, check email or use BBM over the mobile network.

How do I get BT Sport?

If you don't already have BT Sport with BT Broadband or BT TV, you can get BT Sport Lite free on your smartphone with your BT Mobile plan. You'll need to add BT Sport when you check out.

You'll need a BT ID to use the BT Sport App. You can download the app from the Apple App Store or the Google Play Store once you've ordered your BT Mobile plan and have your BT ID.

More information on setting up the BT Sport App

See all questions
What is BT Wi-fi?

With BT Broadband you get free unlimited access to BT Wi-fi hotspots that let you connect to the internet on-the-go. We have the world's largest free wi-fi network, with more than 5 million hotspots in the UK and another 9 million around the world.

You can get online straight away as there's no need to wait for your broadband to be installed. You can start using our BT Wi-fi hotspots as soon as you receive your order confirmation. To start using BT Wi-fi, download our app from the Apple App store, Google Play store, Windows Store or Blackberry App World.

How do I get a free BT email address?

BT Mail is free for BT Broadband customers. Just choose BT Mail when you order your broadband package. Or if you already have BT Broadband you can sign up for BT Mail at My BT

Is VAT included?

Yes, all our prices include VAT.

How will I be billed for my BT package?

The charges for your BT package will appear on your main bill.

We'll only charge you for your package from the date when all your package services are available. However, your telephone line rental charges will start from the date when your BT phone line is activated.

Your first bill will show the standard advance charges for your service, from the date of that bill to the date of the next scheduled bill. It may be higher than you expect because it will also include package charges from the date your service was activated up until the date of your first bill.

From then on, your bills will only include the usual advance charge, including any line rental and call or TV charges, unless you've changed your package.

Read our full terms and conditions
Why do I need to be credit checked?

When you order some of our products, you'll need to pass a credit check. We'll only check your credit references after you've given us consent to do so.

Credit reference agencies will keep a record of our check and the information we give them, including whether your application is successful. These records may be used by us or other organisations to help make decisions about you and your financial associates. We'll use them to help us decide on credit and insurance matters, for debt-tracing, and to prevent fraud and money laundering.

To find out more about credit checks and your credit history, please contact:
Equifax Credit File Advice Centre
P.O. Box 1140
Bradford
BD1 5US
Tel: 0870 010 0583
www.myequifax.co.uk

Can I cancel the BT package that I've ordered?

You may cancel your agreement for the service and order for equipment within 14 days from the day after you placed your order with BT. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. You must also return any equipment we have sent you. Where you have also cancelled an order for equipment, you must return it (undamaged and in its original packaging), following our instructions. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.

See all questions