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Getting ready for BT Infinity

Superfast fibre optic broadband without any hassle

What to expect with your
BT Infinity installation

Watch our video to find out it works.

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There are two ways BT Infinity can be installed in your home. Depending on the type of line you have and what BT Infinity package you order we'll either send an engineer to your home or in some cases you'll be able to set up everything yourself without needing an engineer. We'll let you know when you place your order whether you need an engineer to install your BT Infinity fibre optic broadband.

BT Infinity installation

Here is some information about what type of installation you can expect and what's involved in setting up BT Infinity. Don't worry we'll confirm what installation you will get as you place your order.

Package Self installation Engineer installation
BT Infinity 1 and
Unlimited BT Infinity 1
Yes*
Unlimited BT Infinity 2 Yes
Any BT Infinity package
and BT TV
Yes

* Engineer installation may be required to help optimise your speed. We'll let you know when you're placing your order if this applies to you.

Your order

When you place your order we'll request the earliest activation date available, if that date changes we'll let you know by text or email.

Your new Home Hub

We'll send you a new BT Home Hub 5 router in the post. This will normally arrive two days before your activation date and will fit through most letterboxes so you don't need to wait around for it.

On your activation day

There's no need for you to be at home. We'll send an engineer to your street cabinet to activate your new BT Infinity service. If you're at home and you've already got a broadband connection – you will lose service for up to 30 minutes while the engineer finishes their work in the street.

Installing BT Infinity in your home

After this, you can follow the instructions provided to install your new BT Home Hub 5 (and broadband filters if you need them).

Your superfast broadband

Once your new Hub is plugged in and your Infinity service has been activated, the Hub light will stay blue and your new, superfast broadband is ready to go!

Your order

When you place your order you can select an appointment that's convenient for you. You can chose the day and whether it's in the morning or the afternoon.

Your new Home Hub

We'll send you a new BT Home Hub 5 router in the post. This will normally arrive two days before your activation date and will fit through most letterboxes so you don't need to wait around for it.

On your installation day

On your installation day, we'll send an engineer who will call you to tell you they're on their way before activating your BT Infinity service in your street cabinet.

Installing BT Infinity in your home

The engineer will then complete your install by getting you set up in your home. As well as setting up your new BT Home Hub 5, they may install a small data extension kit and some extension cabling within your home if required. This is to make sure you get the fastest possible speed.

Your superfast broadband

Your engineer will then demonstrate your new BT Infinity service on one of your own devices – after this your new, superfast broadband is ready to go!

Minimum PC specifications

To see what the minimum specifications are for your computer to enjoy the benefits of BT Infinity please visit our Help Article.

Are you ready for BT broadband?

Our best broadband package deals are online

Our best broadband package deals are online

All our Broadband packages come with

  • A BT Home Hub router
  • Unlimited FREE BT Wi-fi
  • FREE BT Cloud online storage
  • Totally Unlimited usage
  • FREE connection

The legal stuff

BT Sport – UK residential broadband customers only. BT broadband customers can watch BT Sport online at home with a minimum line speed of 400kbps. To watch BT Sport online elsewhere you need 3G/4G/wifi (charges may apply). To watch BT Sport at btsport.com you need Microsoft Silverlight. The BT Sport App works on iPhone (3GS and above), iPad (iOS 5.1.1 and above) & selected Android devices with OS 4.1. Max. 2 devices simultaneously. BT Sport is also available on BT TV for new and existing broadband customers who sign up for 12 months or have 12 months remaining on their contract; ongoing renewal needed to get discounted BT Sport. Sport on BT TV requires compatible box from BT – fee £49-£299 may apply. BT TV customers without BT Infinity will need to order & pay for a viewing card by phone from 1 Aug; allow ten days for delivery. e-billing required. BT Sport is free for new and existing customers. BT Broadband for new customers from £10 a month (plus line rental £15.99 a month). Terms apply.

HD TV pack £3 a month. Requires HD ready TV & cabling. To watch HD on Sky Digital Satellite Platform, customers need a black satellite receiver box. Terms apply.

Eight times faster: speeds based on Infinity Option 2 average customer speed and UK average from Ofcom report, May 2013. Speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring.

BT Infinity is subject to availability, geographic location, computer specifications and a line check. Terms and conditions apply. See www.bt.com/broadbandterms for details. The exchange list and dates are subject to change.

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