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All the support you could ever need

Call our broadband helpline free from your landline 24/7 – or get help online with guides, a huge range of questions and answers, customer forums, online videos, help on Twitter and more.

  • Getting connected

    You can choose to install your broadband yourself with our easy step-by-step guide, or choose our Home Install service when you order and an engineer will come and do it for you.

  • Help online

    Get answers to your queries in minutes with answers to hundreds of questions and helpful online guides.

  • Free broadband support

    Our free broadband helpline is open 24/7 if you need speak to us.

More ways we can help

We're here to help with any questions you may have, in whatever way you like.

  • Online help

    Available 24/7 to help with any of your broadband questions

  • BT Forums

    Get help from other users, and offer your own expertise

  • Online chat

    Get help online from one of our expert advisors

  • Help on YouTube

    Watch videos and guides to help solve your issues

  • Help via Twitter

    Tweet us with your issues and we'll get right back to you

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