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Better TV
than ever

Rent or buy Maleficent on BT Box Office © Disney 2014

We've got unmissable
TV for you

BT broadband with BT TV just got bigger and better. We're giving you our lowest prices ever, with free BT Sport and access to the latest movies to rent or buy.

Get Netflix and so
much more

Now you can watch Netflix with any of our TV packages. You can also subscribe to our super TV bolt-ons – like ad-free kids TV and extra HD channels

We've got all the
essentials

All our TV packages come with up to 70 Freeview TV and radio channels. And if you miss anything, you can scroll back and watch the last 7 days of TV on 15 catch-up channels.

TV Starter OUR LOWEST PRICE

With TV Starter you can get up to
70 Freeview TV and radio channels,
as well as 7 days of catch-up TV.
And you can add bolt-ons too

£0
a mth

Add Netflix to any of these packages from just £5.99 a month

TV Essential RECORD TV

Everything you get with TV Starter,
but you can record up to 300 hours of programmes, and get free
"tasters" of our on-demand TV

£5
a mth

Add Netflix to any of these packages from just £5.99 a month

TV Entertainment RECORD TV & 20 EXTRA CHANNELS

Record up to 300 hours of
programmes and get 20 extra TV channels- including Discovery,
National Geographic and Gold

£5 a mth for 6 mths,
then £7.45 a mth

Add Netflix to any of these packages from just £5.99 a month
Add Netflix to any of these packages from just £5.99 a month
These prices don’t include broadband, which you’ll need if you want BT TV. You can’t record TV if you get TV Starter, but you can record with TV Essential and TV Entertainment. All BT TV packages require BT line rental at £16.99 a month

Watch the Netflix series you love

House of Cards
Breaking Bad
Orange is the New Black

Watch these complete series now on Netflix

Sit back, relax, and watch the box sets everybody’s talking about. It’s a world-class range, with classic titles alongside exclusive Netflix shows and great movies. And, with the Netflix mobile app, you can watch it in HD on your mobile, tablet or laptop

  • Box Office movies
  • Curzon Home Cinema
  • Top films to buy
  • Sky Movies

Top Box Office movies

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Box Office movies include

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Whatever your package, BT Box Office offers hundreds of top movies for rent - including the latest blockbusters - for just £3.50.

Curzon Home Cinema

Curzon Home Cinema includes

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You can rent Curzon Home Cinema films from just £10, on the same day as their cinema release.

Top films to buy

Top films to buy include

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With YouView+, you can even buy and download films straight to your set-top box.

Sky Movies

Watch Sky Movies, whenever you want, on demand on BT TV for just £16 a month. And if you take BT Infinity fibre broadband, you'll get 11 live dedicated Sky Movies channels.

  • PREMIERE
  • SHOWCASE
  • COMEDY
  • FAMILY
  • ADCTION & ADVENTURE
  • CRIME & THRILLER
  • DRAMA & ROMANCE
  • SCI FI & HORROR
  • SELECT
    • GREATS
  • PREMIERE
  • SHOWCASE
  • COMEDY
  • FAMILY
  • ADCTION & ADVENTURE
  • CRIME & THRILLER
  • DRAMA & ROMANCE
  • SCI FI & HORROR
  • SELECT
  • GREATS
  • BT Sport for FREE
  • Sky Sports

BT Sport for FREE

Watch 38 Barclays Premier League games, live Aviva Premiership Rugby, MotoGP™ and much, much more

You can watch BT Sport on BT TV for FREE with a BT Infinity package.
And if you can’t get BT Infinity, you may be able to get BT Sport on BT TV with BT Broadband.

Also available in HD

Find out more about BT Sport

Sky Sports

Add Sky Sports 1 or Sky Sports 2 for £16.50 a month. Or you can add Sky Sports 1, Sky Sports 2 and Sky Sports 5 for £22 a month.
Available with BT Infinity only

We'll send you a Vision+ set‐top box when you order

  • 20 Extra TV channels
  • Freeview channels
  • Catch-up TV
  • TV Everywhere

20 Extra TV channels with TV Entertainment

Extra TV channels include

Go for TV Entertainment and you'll get 20 extra channels included. You can also opt for the HD Extra bolt-on, which gives you 13 channels in HD. It's free for 6 months (£3 a month after that) and we'll include BT Sport HD at no extra cost.

Extra channels

Freeview channels

All our TV packages come with these channels

Freeview HD channels

All our TV packages come with 10 Freeview HD channels including:

Catch-up TV

The last 7 days of programmes at your fingertips.

  • BBC
  • ITV
  • 4D
  • Five

Plus a host of other great on demand shows & films so you can watch what you want, when you want.

  • MilkShake
  • STV
  • Dave
  • Now TV

Milkshake, Dave and Now TV (subscription required) are only available via YouView. STV is only available to customers in Scotland on a YouView box.

Watch TV on-the-go

Now you can watch a selection of great TV channels you’ve subscribed to, including Kids TV and BT Sport, on your mobile, tablet or laptop connected to the Internet. It’s called TV Everywhere with Extra Box, and it’s great for keeping the kids happy when the family’s out and about. All you need is an Internet connection and the BT TV app.

The app gives you full access to your TV guide, and it’s easy to record programmes remotely when you’re away from home.

BT Kids

TV for Kids

Whatever TV package you choose, you'll get hours of top, ad-free on-demand shows from Disney, Nickelodeon and more for just £3 a month.

And you'll get 9 fantastic kids channels including Disney, Boomerang and Nickelodeon if you get TV Entertainment.

What’s on

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BT Music
Just £3 per month

Watch top concerts and videos, search for complete albums and enjoy the added features for just £3 a month.

Create your own playlists and sing along to karaoke tracks

Two brilliant YouView
set-top boxes

With TV Essential and TV Entertainment, we'll send you the fastest YouView+ box in the UK‡

  • Pause
    and
    record

    Pause live TV and record up to 150 hours of HD TV, and 300 hours of SD TV

  • Catch
    up

    Catch up and play the last 7 days of programmes on BBC iPlayer, ITV Player, 4OD and Demand 5

  • Extra YouView box

    Get BT TV in a second room with Extra Box, so your family can watch different shows at the same time. Available for £5 a month, plus a one-off cost from £49 a month

  • YouView remote record app

    With the YouView+ box, if you forget to set up a recording before you leave home, use the YouView app to record programmes while you're away.

If you go for TV Starter, we'll send you an ultra-compact YouView box that gives you 7 days of catch-up TV and our full range of Freeview channels. It doesn't record, but it's designed to be small and to give you great TV viewing.

Frequently asked questions

  • Broadband
  • TV
  • Phone
  • BT Sport
  • Other
Which BT Broadband option is right for me?

We have two types of broadband: superfast fibre BT Infinity and standard BT Broadband.

BT Infinity gives you a superfast fibre optic broadband connection with speeds of up to 76Mb which lets you do more online, with everyone online together. It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering.

If you can't get BT Infinity or if you live in a home with lighter internet usage and fewer devices, standard BT Broadband is ideal for you. It's perfect for everyday browsing, uploading and sharing photos and updates on your favourite sites and streaming content online.

To get help with picking the perfect package for you, please use our Help Me Choose tool.

How can I find out what speed BT Broadband could give me?

We're always investing in technology to give you faster broadband speeds – even at peak times – and we always give you the best broadband speed possible on your line. To see how fast you could go, use our broadband speed checker

What is BT Infinity?

BT Infinity is our fibre optic broadband.

It uses fibre optic technology to deliver superfast broadband speeds of up to 76Mb which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home.

It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering. You'll also need BT Infinity to be able to get our TV Entertainment package, which includes 20 premium entertainment channels. Plus you can get free BT Sport on your BT TV.

Can I get BT Infinity?

To see if you can get superfast fibre BT Infinity use our broadband speed checker

I've seen that BT Infinity will be available in my area soon. Can I pre-order now?

Use our broadband speed checker to see whether BT Infinity is available where you live. If it's available now, you can go ahead and choose a BT Infinity package. If not, then you can register your interest, and we'll be in touch as soon as it's available.

What is a BT Home Hub?

A BT Home Hub is a router that connects all your devices (like computers, tablets, smartphones and games consoles) to the internet. If you're new to BT Broadband, or you're an existing customer upgrading to a BT Infinity package, you'll get an inclusive BT Home Hub as part of your order. (£6.95 delivery charge applies.)

If you choose a BT Infinity package, we'll send you a BT Home Hub 5 router. And if you go for a standard BT Broadband package, we'll send you a BT Home Hub 4.

Find out about our BT Home Hub
Do I have to use the BT Home Hub or can I use different router?

You can use a different router but we don't recommend it because we can't give you any technical support for equipment you've bought elsewhere.

Do I need to get a BT phone line?

Yes, you'll need a BT phone line if you want to get BT Broadband and BT TV.

Do I have to pay an activation fee for BT Infinity?

If you order a BT Infinity 1, BT Infinity Extra or Unlimited BT Infinity 1 package, there's a £30 activation fee. If you order an Unlimited BT Infinity 2 package, there's no activation fee.

How can I tell if I already have BT sockets in my home?

First of all, see whether you can find any phone sockets in your home. (Make sure you try less obvious places, like under the stairs). See if there's a BT logo on the front of the socket box.
You can also start placing an order with us online, and we'll perform a line check to see whether you have a phone line with us. Just enter your postcode on the 'Start your order' page once you've chosen your package.

What security and protection do I get with BT Broadband?

All our Broadband packages come with BT Parental Controls as standard, which lets you set security and parental controls to keep your family safe.

If you choose Broadband Extra, Unlimited Broadband Extra, Infinity Extra, Unlimited BT Infinity 1 or Unlimited BT Infinity 2 you'll get our advanced security software, BT NetProtect Plus, included at no extra cost. If you choose BT Broadband, Unlimited Broadband or BT Infinity 1, you can add BT NetProtect Plus for a small extra monthly cost.

BT NetProtect Plus, powered by McAfee gives you:

  • Anti-virus and anti-spyware to protect you from malicious software
  • A firewall to stop outsiders hacking into your computer
  • IT Security System to keep you safe from identity theft and phishing emails
  • SiteAdvisor to tell you which websites are safe to visit

BT NetProtect Plus is available on PC and Mac.

If I switch to BT when I still have a contract with another company, will they charge me?

Sorry, but you'll need to ask the company you're currently with.

How is BT Infinity installed?

Watch this video to see how we install BT Infinity



Can't see the video? Here's what you need to know:

When you order, we'll tell you whether you need an engineer to install BT Infinity or whether you can do it yourself.

Self-install

  • When you place your order, we'll request the earliest possible installation date or you can choose one to suit you
  • We'll post you a BT Home Hub 5, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
  • On your activation day, there's no need for you to be at home. We'll send an engineer to your street cabinet to switch on your new BT Infinity. If you're at home and you've already got a broadband connection, you'll lose service for up to 30 minutes while the engineer finishes their work in the street
  • We'll send you a text when your broadband is ready to use. Then just follow the instructions for plugging in your new BT Home Hub 5 (and broadband filters if you need them) and start using your BT Infinity.

Enginneer install

  • When you place your order, you can choose a morning or afternoon appointment time
  • We'll post you a BT Home Hub 5, which will arrive at least two days before your appointment. It fits through most letterboxes, so you won't have to wait in
  • On your appointment day, we'll send an engineer who will call you to tell you they're on their way before switching on your BT Infinity service in your street cabinet
  • The engineer will then come into your home, plug in your new BT Home Hub 5 and you can start using your BT Infinity
How is standard BT Broadband installed?
  • When you order, we’ll let you know whether an engineer will need to visit your home to install your broadband. You can then choose an installation date to suit you
  • We'll post you you a BT Home Hub 4, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
  • If an engineer needs to visit your home they will finish your set up and plug in your BT Home Hub 4, or if you don't need an engineer you can simply plug it in yourself and start using your BT Broadband
What is Unlimited Faster Broadband?

If you live in a BT Infinity-enabled area but live a long way from the street cabinet, you're likely to get slower speeds. To make sure you get the right product, if you get a speed estimate of 2-15Mb, we’ll offer Unlimited Faster Broadband instead of BT Infinity. Unlimited Faster Broadband is likely to give you faster speeds than standard BT Broadband.

To see what broadband speeds you can get, use our broadband speed checker

How long will it take to get BT Infinity or BT Broadband once I've ordered?

If you're new to BT, we'll aim to get your BT Infinity or standard BT Broadband up and running within 2 weeks, although this can sometimes take longer. On the day, we'll switch it on any time up to midnight and we'll do our best to make sure you don't lose service.

What is fibre to the premise (FTTP)?

For some homes we're able to offer BT Infinity via fibre optic technology called 'fibre to the premise'. This is where fibre cable runs all the way into your home so you can get ultrafast broadband speeds of up to 300Mb which lets you do even more online. It's our fastest option.

To see if you can get fibre to the premise BT Infinity, use our broadband speed checker

If I order BT Broadband, how quickly do I need to give you my MAC code?

If you need a Migration Authority Code (MAC code for short) we'll let you know when you order, and when we'll need it. If you don't need a MAC there's no need to contact your current supplier – we'll do that all for you.

Some people will need a MAC to switch to BT, and you may need to ask your current supplier to provide it. The MAC code identifies your broadband line and it tells us that you've given your permission for the switch.Your current supplier must give it to you within 5 working days, according to Ofcom, the communications regulator. Your MAC code lasts for 30 days.

Find out more about how to switch to BT
What is broadband connection speed?

Broadband speed is the rate that information is received (download speed) or sent (upload speed) on your broadband line. It’s measured in 'Mb' ('megabits per second'). We're constantly investing in technology to give you faster broadband speeds – even at peak times – and we always give you the best possible broadband speed.

To see what broadband speeds you can get use our broadband speed checker

I previously had a date when I could get BT Infinity, but now it's showing as unavailable. Why?

We're sorry BT Infinity is now showing as unavailable. Our availability dates are our best estimate, but sometimes bringing BT Infinity to your area can take longer than we thought, and sometimes it might not even be possible. This could be for a number of reasons:

  • Blocked underground cable routes
  • Problems with providing electrical power to a cabinet
  • Issues with a cabinet’s location
  • Sometimes a cabinet is removed from the roll-out programme because of restrictions beyond our control

If your BT Infinity availability date has changed, you can get more information here

What affects my broadband speed?

These are the most important things that affect your broadband speed:

  • How close you live to your telephone exchange
  • The length and quality of the phone wiring in your home (this doesn't apply to fibre optic broadband like BT Infinity, which uses a special data extension kit rather than your existing phone wiring extensions)
  • Whether all your broadband microfilters are correctly installed. (You don't need microfilters with BT Infinity)
  • The processing speed of your computer, router or modem
  • The speed of the connection between your computer and your modem or router e.g. using an Ethernet cable is faster than a wireless connection
There's a sticker on my street cabinet that says: 'Fibre broadband is here'. But when I check, I can't get BT Infinity. Why?

Sometimes Openreach may put a sticker on a cabinet that is still going through its final commissioning phase. Also, the cabinet that you see near your property may not be the cabinet that serves your property.

To see if you can get BT Infinity use our broadband speed checker

If not, then you can register your interest, and we'll be in touch as soon as it's available.

Other internet suppliers are offering fibre broadband in my street. Why can't I get it from BT?

It could be that the fibre network in your area is not provided by Openreach, but by another supplier e.g. Virgin Media.

See all questions
What is BT TV?

BT TV is BT's amazing TV service, which is better than ever. All our TV packages come with:

  • One of two great set-top boxes. If you choose TV Essential or TV Entertainment, you'll get a YouView+ box that lets you pause live TV and record up to 300 hours of programmes, and gives you 7 days of catch-up TV. If you choose TV Starter, you'll get a YouView box that does exactly the same as the YouView+ box, except it doesn't record. One last thing: if you choose Sky Sports we'll send you a Vision+ box, but you won't be able to get Netflix if you go for this option
  • Up to 70 Freeview TV and radio channels§, including 10 HD channels such as BBC One HD, Channel 4 HD and ITV HD
  • Add flexible TV bolt-ons to get the best in films, box sets, sports, kids' TV and music – all on convenient one-month contracts

If you have standard BT Broadband you can add TV Essential or if you have BT Infinity you can add TV Starter or TV Entertainment, which gives you 20 premium entertainment channels, including Discovery Channel, MTV, Comedy Central, FOX, Gold, HISTORY, National Geographic and Comedy Central. If you have BT Infinity you can also watch BT Sport on BT TV. If you can't get BT Infinity, you could still get BT Sport with your standard BT Broadband. We'll let you know when you start your order.

Find out more about BT TV
What do I need to get BT TV?

To get BT TV, you'll need BT Infinity or standard BT Broadband with a minimum line speed of 2Mb. To see what broadband speeds you can get use our broadband speed checker

If your line speed isn't fast enough, you might be able to boost it with our Broadband Accelerator

You'll need a BT Infinity package if you want to watch BT Sport on BT TV. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. We'll let you know when you start your order.

Finally, you'll need a SCART cable (which we'll supply) or an HDMI cable (to watch HD) to connect your set-top box to your TV.

What TV packages can I get?

With TV Starter (with BT Infinity) you get:

  • A YouView box
  • Up to 70 Freeview TV and radio channels§
  • Pause and rewind TV channelsˆ
  • 7 days of catch-up TV on BBC iPlayer, ITV, Channel 4 and Channel 5
  • Hand-pick from our brilliant on-demand bolt-ons for even more of the TV you love
  • You can add BT Sport on TV in standard definition or stunning high-definition

With TV Essential (with standard BT Broadband) you get:

  • A YouView+ box
  • Up to 70 Freeview TV and radio channels§
  • Pause and record TV channelsˆ
  • 7 days of catch-up TV on BBC iPlayer, ITV, Channel 4 and Channel 5
  • Hand-pick from our brilliant on-demand bolt-ons for even more of the TV you love
  • You may be able to get BT Sport on TV. We'll let you know when you order

With TV Entertainment (with BT Infinity) you get everything you get with TV Essential, plus:

  • 20 premium entertainment channels§, including Discovery Channel, MTV, Comedy Central, FOX, Gold, HISTORY, National Geographic and Comedy Central
  • You can add more premium channels, including a range of kids' channels, Sky Movies and Sky Sports 1, 2 and 5
  • You can add BT Sport on TV in standard definition or stunning high-definition
Find out more about BT TV
How do I get Netflix with BT TV?

Netflix is available with all our TV packages as long as you have a YouView+ or YouView set-top box. If you've got a Vision+ box, you won’t be able to add Netflix.

There are three options:

  1. Watch on 1 device at a time – either on BT TV or on another device like a mobile phone, tablet or laptop
  2. Watch on 2 devices at a time
  3. Watch on 4 devices at a time

You'll be able to watch Netflix on your BT TV set-top box, a smartphone, tablet and PC with all these options, and you’ll also get HD content if you choose options 2 or 3. All these options are on a one month contract so you can cancel easily if you want to.

If you haven’t had Netflix before, you might be able to get Netflix free for the first month. We’ll tell you during your order if you’re eligible. You’ll be charged at the end of your first month if you don’t cancel.

If you get Netflix, you won't be able to get Sky Sports because those channels are only available with a Vision+ set-top box.

Can I watch BT TV in more than one room?

You can now get BT TV in a second room with TV Everywhere with Extra Box, so you and your family can watch and record different shows at the same time. Plus you can watch TV on the go with the BT TV mobile app, which gives you access to a selection of entertainment channels, kids channels and BT Sport.

Here's what you need if you want to get TV Everywhere with Extra Box:

  • BT Infinity with speeds of 23Mbps or more
  • TV Essential or TV Entertainment
  • A subscription to TV Everywhere with Extra Box
  • You'll need a YouView box as your main set-top box. You can choose an extra YouView box (that doesn't record) with all our TV packages or a YouView+ (that records TV) with TV Essential and TV Entertainment.
  • A separate aerial connection for your second set-top box. (We can help if you need an aerial or extra connection points)
  • You'll need to download the BT TV app from the Apple app store or the Google Play store to watch BT TV on your mobile or tablet
  • Please note that Sky Movies and Sky Sports aren't available if you take TV Everywhere with Extra Box. Also, you won't be able to get TV Everywhere with Extra Box if you've got TV Starter
How do I know if my aerial is suitable?

If you're already watching Freeview channels through your aerial and are happy with the reception, then your current aerial will probably be fine. Here are some points to bear in mind:

  • We strongly recommend getting a rooftop aerial to get a good service and so you receive the most Freeview channels possible (you may be able to use a loft aerial in some areas)
  • Portable aerials are not suitable for BT TV as they give poor reception and you'll get fewer channels
  • You can't use a satellite dish to receive Freeview channels on BT TV
  • If your aerial is more than 10 years old, it might not be suitable for Freeview reception

Unfortunately, we can't solve problems that are caused by your aerial. The quality of your Freeview service will depend on how close you live to your nearest transmitter, the direction in which your aerial is pointing, the quality of your cabling, and the local geography (hills, trees, buildings, etc).

What if I don’t have an aerial?

We offer an aerial installation service that you can select once you start your order. Here are some points to bear in mind:

  • You must be able to receive at least some Freeview channels in your area
  • Your property must be no more than 2 storeys high, and it can't be listed or within a conservation area (unless you have the right permission)
  • If you're renting, you'll need permission from your landlord, owner or managing agent
  • Your property must be on the UK mainland or in Northern Ireland
Find out more about our aerial installation service
Can I record with BT TV?

Yes, you can record up to two live programmes at the same time if you have a YouView+ box. If you have a YouView box, you won't be able to record.

How do I get BT Sport on BT TV?

You can watch live sport in your living room with a BT TV and BT Infinity package. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

Choose your BT TV package and we'll let you know whether you add add BT Sport when you order.

Does BT TV include HD channels?

All our TV packages come with 10 Freeview HD channels, including BBC One HD, BBC Two HD, ITV HD, and Channel 4 HD. You can also watch HD on-demand films.

If you've got TV Entertainment you can add the HD Extra bolt-on, which includes Fox HD, Nat Geo Wild HD, Comedy Central HD and MTV HD.

You'll need to connect your set-top box to an HD-ready TV with an HDMI cable.

How do I get Sky Sports 1, 2 and 5 on BT TV?

If you've got a BT TV and BT Infinity package, you can add Sky Sports 1, Sky Sports 2 and Sky Sports 5. You'll need to have a BT Vision+ box.

You can add these channels when you order your package.

If I get BT TV, will you cancel my TV service with Sky or Virgin?

Sorry, but you'll need to contact your current TV provider yourself to let them know you want to cancel.

Do I have to pay an activation fee for BT TV?

There's a £35 activation fee for BT TV that covers the initial set-up costs.

Can I get BT TV if I get my broadband from another supplier?

No, you need to get a BT Broadband package if you want to watch BT TV.

How do I get YouView?

All our BT TV packages come with a YouView set-top box. TV Essential and TV Entertainment come with a YouView+ box that records live TV. TV Starter comes with a YouView box that doesn't record. One last thing: if you choose Sky Sports we'll send you a Vision+ box, but you won't be able to get Netflix if you go for this option.

If you already have BT TV, you might need a new box to get YouView. If your BT contract is running out, you can replace your BT Vision+ box with a YouView+ box for £35 when you renew your contract. But please call us on 0800 100 400 to discuss your options.

Find out more about YouView
See all questions
How much does it cost to install a new BT phone line or reconnect an old one?

If you're getting a BT Broadband or TV package online, then we won't charge for installing or reconnecting your line.

If you're just ordering a BT phone package, you may have to pay a connection charge but we'll let you know when you order. There's a £50 fee for activating an existing line that's provided by BT or another provider. And it's £65 for installing a new line. (This is an online special offer as it's normally £130.)

How much is line rental?

There are two ways to pay BT line rental:

  • 1. Pay monthly for £15.99 a month - £16.99 from 1/12/14
  • 2. Pay for a year in advance with Live Rental Saver. It's a one-off card payment of £159.84. (Rising to £169.90 on 1/12/14)
Do I need to have a phone line if I want BT Broadband or BT TV?

Yes, you'll need a BT phone line if you want to get BT Broadband and BT TV.

How much do calls cost?
How can I tell if I already have BT sockets in my home?

First of all, see whether you can find any phone sockets in your home. (Make sure you try less obvious places, like under the stairs.) See if there's a BT logo on the front of the socket box. You can also start placing an order with us online, and we'll perform a line check to see whether you have a phone line with us. Just enter your postcode on the 'Start your order' page once you've chosen your package.

I have a cable phone line with another supplier. Will I be able to keep my phone number?

Yes, in most cases you can keep your phone number. We'll let you know when you order. Simply:

  • Choose a package
  • Enter your phone number when asked

If we can transfer your phone number we'll let you know before you reach the checkout. If we can't transfer your number, we'll send you a new number in your confirmation email or letter. It's important to stay connected with your cable phone company until we activate your new BT phone line.

If you don't already have a BT phone line in your home, we'll arrange for an engineer to install one when you place your order.

How can I make calls with BT?

You'll need a BT phone line and a phone package. There are three to choose from: Unlimited Weekend Calls, Unlimited Evening & Weekend Calls, or Unlimited Anytime Calls.

You also need a telephone. You can get great discounts on BT telephones when you order.

See our phone packages
How much do calls to 0845 and 0870 numbers cost?

All calls to 0845 and 0870 numbers are included with your plan at certain times.

Unlimited Weekend Calls:

Calls to 0845 and 0870 numbers are included from midnight Friday to midnight Sunday

Unlimited Evening & Weekend Calls:

Calls to 0845 and 0870 numbers are included from 7pm to 7am Monday to Friday, and from midnight Friday to midnight Sunday

Unlimited Anytime Calls:

Calls to 0845 and 0870 numbers are included at all times, every day of the week

Calls must be less than an hour long, or standard charges will apply. You can avoid these charges by hanging up and redialling.

How can I order a new BT phone line?

First, choose one of our phone, broadband or TV packages. When you order, enter your postcode or the phone number you want switched or reconnected to BT. If you don't have a phone number, enter your postcode and house or flat number.

What counts as daytime, evening and weekend?

Your phone package will include calls to UK landlines at certain times of day:

  • Daytime is 7am–7pm
  • Evening is 7pm– 7am
  • Weekend is all day Saturday and Sunday (midnight Friday to midnight Sunday).

What options are there for calling abroad?

We have two international call add-ons:

  • Friends & Family International
    For just £1.15 a month, you can make cheap calls to international landlines and mobiles. It's ideal if you only make a few international calls each month.
    • Discounted calls to 236 international destinations
    • Prices start from just 2.6p a minute, with a 14.76p call set-up fee
    • On 01/12/2014 the price is increasing to £1.20 a month. The set up fee is increasing to 15.71p.
  • International Freedom
    For just £5.85 a month (£6.20 from 01/12/2014), you can make inclusive or discounted calls to a huge number of international destinations. It's perfect if you make lots of international calls each month.
    • 600 minutes of calls a month to landlines in our 36 most popular destinations
    • Make discounted calls to another 199 destinations worldwide

Fair use policy. All calls made after 600 minutes in a month will be charged at 2.8p a minute with a 14.76p call set-up fee.
See the legal stuff for details on regions that are included or excluded within countries.

See international call costs here

Select your package and you can add an international call add-on when your order.

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How do I get BT Sport?

There are 3 ways to watch BT Sport:

  1. On the Sky Digital Satellite Platform
    If you have a Sky box and an active Sky viewing card, you can easily get BT Sport. You don't even need to be a BT customer, but if you do have BT Broaband then BT Sport is free.

  2. On BT TV
    Watch live sport in your living room with a BT TV and BT Infinity package. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

  3. On the BT Sport app and online player
    As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.

BT Sport is free for all BT Broadband customers, and it brings you:

  • 38 exclusively live Barclays Premier League football matches, including 18 Top Picks
  • All 69 live Aviva Premiership Rugby matches
  • All the season's MotoGPTM races, live and exclusive
  • Live WTA tennis matches from 21 global tournaments
  • And much, much more

Find the best way to watch BT Sport
When I use the BT Sport app and online player, will it count towards my BT Broadband usage allowance?

If you watch BT Sport using your BT Broadband or a BT Wi-fi hotspot, it won't count towards your usage allowance.

If you've got broadband from another supplier, or if you watch BT Sport using a mobile data connection (for example on your smartphone or tablet), that might count towards your usage allowance.

Can I watch BT Sport from the BT Sport app to my TV?

Yes, if you've got the right equipment at home to connect your PC, laptop, smartphone or tablet to your TV, then you'll be able to stream the app onto your TV.

How do I get BT Sport in HD?

You can watch BT Sport in stunning high definition on the Sky Digital Satellite Platform, or on BT TV with BT Infinity.

Select your package and then choose HD before you checkout.

See BT TV packages with BT Sport here
See how to watch BT Sport on Sky here

If you've got an HD subscription with Sky, this won't work with BT Sport. You'll need to add BT Sport HD to your BT Sport package.

To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable. If you're watching on the Sky Digital Satellite Platform, you'll also need a black Sky box.

Can I get BT Sport in more than one room?

If you're on the Sky Digital Satellite Platform, you can watch BT Sport at home on a second TV if you have BT Sport Second Box. You'll need a second Sky box and second viewing card to order.

If you've got BT Sport HD, you'll be able to watch it on both your boxes. You won't need an extra BT Sport HD subscription.

Order BT Sport Second Box
Can I order the BT Sport app and online player on its own?

No, but it's included with BT Sport on the Sky Digital Satellite Platform and with BT Sport on BT TV. The app and online player is also included with our BT Broadband packages.

How do I start using the BT Sport app and online player?

First, you need to download the app from the Apple App store or Google Play store.

Next, you need to activate the BT Sport app on your BT account. Just login to My BT, click on 'BT Sport' and follow the instructions.

When you use the app, and when you want to watch BT Sport at btsport.com, you'll need to enter your BT ID.

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What is BT Wi-fi?

With BT Broadband you get free unlimited access to BT Wi-fi hotspots that let you connect to the internet on-the-go. We have the world's largest free wi-fi network, with more than 5 million hotspots in the UK and another 7 million around the world.

You can get online straight away as there's no need to wait for your broadband to be installed. You can start using our BT Wi-fi hotspots as soon as you receive your order confirmation. To start using BT Wi-fi, download our app from the Apple App store, Google Play store, Windows Store or Blackberry App World.

How do I get a free BT email address?

BT Mail is free for BT Broadband customers. Just choose BT Mail when you order your broadband package. Or if you already have BT Broadband you can sign up for BT Mail at My BT

Is VAT included?

Yes, all our prices include VAT.

How will I be billed for my BT package?

The charges for your BT package will appear on your main bill.

We'll only charge you for your package from the date when all your package services are available. However, your telephone line rental charges will start from the date when your BT phone line is activated.

Your first bill will show the standard advance charges for your service, from the date of that bill to the date of the next scheduled bill. It may be higher than you expect because it will also include package charges from the date your service was activiated up until the date of your first bill.

From then on, your bills will only include the usual advance charge, including any line rental and call or TV charges, unless you've changed your package.

Read our full terms and conditions
Why do I need to be credit checked?

When you order some of our products, you'll need to pass a credit check. We'll only check your credit references after you've given us consent to do so.

Credit reference agencies will keep a record of our check and the information we give them, including whether your application is successful. These records may be used by us or other organisations to help make decisions about you and your financial associates. We'll use them to help us decide on credit and insurance matters, for debt-tracing, and to prevent fraud and money laundering.

To find out more about credit checks and your credit history, please contact:
Equifax Credit File Advice Centre
P.O. Box 1140
Bradford
BD1 5US
Tel: 0870 010 0583
www.myequifax.co.uk

Can I cancel the BT package that I've ordered?

You may cancel your agreement for the service and order for equipment within 14 days from the day after you placed your order with BT. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. You must also return any equipment we have sent you. Where you have also cancelled an order for equipment, you must return it (undamaged and in its original packaging), following our instructions. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.

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