The cookie settings on this webpage are set to ‘allow all cookies’ to give you the very best experience. If you continue without changing these settings you consent to this - but if you want to you can change your settings at any time at the bottom of this page.
Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts or our website.

The UK's most popular broadband provider

Choose from superfast fibre BT Infinity or standard BT Broadband

With FREE BT Sport, unlimited BT Wi-fi, plus online security and storage

Go for BT Infinity superfast fibre optic broadband

Superfast,
fibre optic broadband lets you do more online

It's so good, 9 out of 10
BT Infinity customers say they would recommend BT Infinity fibre broadband to their friends and family

All the speed you need
with BT Infinity 2

Download at up to 76Mb
that's a stunning up to 9x faster than the UK's average standard broadband speed

Download and stream movies, TV shows and music faster

Get better fibre broadband performance with BT Infinity

Watch iPlayer
with less interruption

Watch HD video
online with less buffering

Get the edge with super-responsive online gaming

Get online at the same time

Tablets, smartphones, laptops, games consoles...
they can all use your superfast connection at the same time

Everyone online together:
no more battling for bandwidth, even in the busiest home

We won't slow you down

Some providers
slow their broadband down at peak times

That's not good enough!
With BT's totally unlimited broadband packages you can browse and download all you like and we won't slow you down

    Or get online with standard BT Broadband

    If you can't get BT Infinity you can still enjoy standard BT Broadband

    Perfect for everyday web browsing,
    checking Facebook and reading the news

    Ideal for homes with lighter internet usage and fewer devices online at once

    Or get online with standard BT Broadband

    Upload and share
    photos and updates on your favourite sites

    With BT's totally unlimited packages we won't slow you down
    unlike some providers who slow their broadband down at peak times

    Stream content
    like movies and music

      BT Sport is FREE with
      BT Infinity and BT Broadband

      Find out more about BT Sport

      FREE access to
      BT Wi-fi hotspots

      Get online straight away.

      No need to wait for your home broadband to be installed. Use our BT Wi-fi hotspots as soon as you receive your order confirmation

      Unlimited usage!

      That's right. Use free BT Wi-fi for as long as you like, instead of eating into your mobile data allowance

      Free access to more than 5 million BT Wi-fi hotspots on-the-go, the UK's largest wi-fi network.

      App Store Google Play Windows Phone Store Blackberry World

      Stay safe online

      • BT NetProtect Plus,

        powered by MacAfee, helps to keep your computer and your confidential information safe. The whole family can enjoy the web without the worry

      • BT Parental Controls

        helps keep your family safe from unsuitable content online. It's fully customisable and easy to set up

      • BT Family Protection,

        from MacAfee, allows you to tailor the right level of protection on your computer to suit your family's needs.

        Internet Matters

      Store and share your files online for FREE

      Peace of mind.

      Use BT Cloud to store and back up your precious photos, music and documents. It's easy to share your files with friends and family too

      Access your files any time, anywhere.

      You can easily access any file in your BT Cloud from smartphones, tablets and computers in or out of the home

      App Store Google Play Windows Phone Store
      • Hub 5
      • Hub 4

      BT Home Hub 5 router

      The Home Hub 5 router was designed especially for BT Infinity. It uses the latest AC wi-fi technology giving you the UK's fastest wireless signal

      • Easy set-up.

        No CD needed. Just plug it in and connect your devices. It's that easy!

      • It's fast

        "AC wireless" technology gives you our fastest wireless signal compared to routers from other major providers. Plus 4 1GB Ethernet ports supports ultrafast wired connections

      • Super-reliable

        Dual-band technology could help to reduce interference, congestion and drop-outs

      • More people online

        It easily supports lots of devices browsing, downloading and streaming at the same time

      • No waiting in

        The Hub packaging has been designed to fit through most letterboxes

      BT Home Hub 4 router

      The Home Hub 4 router was designed especially for standard BT Broadband

      • Easy set-up.

        No CD needed. Just plug it in and connect your devices. It's that easy!

      • Reliable.

        Dual-band technology could help to reduce interference, congestion and drop-out. It's our most reliable wireless signal for up to 17Mb broadband, so you get a great online experience

      • No waiting in.

        The Hub packaging has been designed to fit through most letterboxes

      Frequently asked questions

      • Broadband
      • TV
      • Phone
      • BT Sport
      • Other
      Which BT Broadband option is right for me?

      We have two types of broadband: superfast fibre BT Infinity and standard BT Broadband.

      BT Infinity gives you a superfast fibre optic broadband connection with speeds of up to 76Mb which lets you do more online, with everyone online together. It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering.

      If you can't get BT Infinity or if you live in a home with lighter internet usage and fewer devices, standard BT Broadband is ideal for you. It's perfect for everyday browsing, uploading and sharing photos and updates on your favourite sites and streaming content online.

      To get help with picking the perfect package for you, please use our Help Me Choose tool.

      How can I find out what speed BT Broadband could give me?

      We're always investing in technology to give you faster broadband speeds – even at peak times – and we always give you the best broadband speed possible on your line. To see how fast you could go, use our broadband speed checker

      What is BT Infinity?

      BT Infinity is our fibre optic broadband.

      It uses fibre optic technology to deliver superfast broadband speeds of up to 76Mb which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home.

      It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering. You'll also need BT Infinity to be able to get our TV Entertainment package, which includes 20 premium entertainment channels. Plus you can get free BT Sport on your BT TV.

      Can I get BT Infinity?

      To see if you can get superfast fibre BT Infinity use our broadband speed checker

      I've seen that BT Infinity will be available in my area soon. Can I pre-order now?

      Use our broadband speed checker to see whether BT Infinity is available where you live. If it's available now, you can go ahead and choose a BT Infinity package. If not, then you can register your interest, and we'll be in touch as soon as it's available.

      What is a BT Home Hub?

      A BT Home Hub is a router that connects all your devices (like computers, tablets, smartphones and games consoles) to the internet. If you're new to BT Broadband, or you're an existing customer upgrading to a BT Infinity package, you'll get an inclusive BT Home Hub as part of your order. (£6.95 delivery charge applies.)

      If you choose a BT Infinity package, we'll send you a BT Home Hub 5 router. And if you go for a standard BT Broadband package, we'll send you a BT Home Hub 4.

      Find out about our BT Home Hub
      Do I have to use the BT Home Hub or can I use different router?

      You can use a different router but we don't recommend it because we can't give you any technical support for equipment you've bought elsewhere.

      Do I need to get a BT phone line?

      Yes, you'll need a BT phone line if you want to get BT Broadband and BT TV.

      Do I have to pay an activation fee for BT Infinity?

      If you order a BT Infinity 1, BT Infinity Extra or Unlimited BT Infinity 1 package, there's a £30 activation fee. If you order an Unlimited BT Infinity 2 package, there's no activation fee.

      How can I tell if I already have BT sockets in my home?

      First of all, see whether you can find any phone sockets in your home. (Make sure you try less obvious places, like under the stairs). See if there's a BT logo on the front of the socket box.
      You can also start placing an order with us online, and we'll perform a line check to see whether you have a phone line with us. Just enter your postcode on the 'Start your order' page once you've chosen your package.

      What security and protection do I get with BT Broadband?

      All our Broadband packages come with BT Parental Controls as standard, which lets you set security and parental controls to keep your family safe.

      If you choose Broadband Extra, Unlimited Broadband Extra, Infinity Extra, Unlimited BT Infinity 1 or Unlimited BT Infinity 2 you'll get our advanced security software, BT NetProtect Plus, included at no extra cost. If you choose BT Broadband, Unlimited Broadband or BT Infinity 1, you can add BT NetProtect Plus for a small extra monthly cost.

      BT NetProtect Plus, powered by McAfee gives you:

      • Anti-virus and anti-spyware to protect you from malicious software
      • A firewall to stop outsiders hacking into your computer
      • IT Security System to keep you safe from identity theft and phishing emails
      • SiteAdvisor to tell you which websites are safe to visit

      BT NetProtect Plus is available on PC and Mac.

      If I switch to BT when I still have a contract with another company, will they charge me?

      Sorry, but you'll need to ask the company you're currently with.

      How is BT Infinity installed?

      Watch this video to see how we install BT Infinity



      Can't see the video? Here's what you need to know:

      When you order, we'll tell you whether you need an engineer to install BT Infinity or whether you can do it yourself.

      Self-install

      • When you place your order, we'll request the earliest possible installation date or you can choose one to suit you
      • We'll post you a BT Home Hub 5, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
      • On your activation day, there's no need for you to be at home. We'll send an engineer to your street cabinet to switch on your new BT Infinity. If you're at home and you've already got a broadband connection, you'll lose service for up to 30 minutes while the engineer finishes their work in the street
      • We'll send you a text when your broadband is ready to use. Then just follow the instructions for plugging in your new BT Home Hub 5 (and broadband filters if you need them) and start using your BT Infinity.

      Enginneer install

      • When you place your order, you can choose a morning or afternoon appointment time
      • We'll post you a BT Home Hub 5, which will arrive at least two days before your appointment. It fits through most letterboxes, so you won't have to wait in
      • On your appointment day, we'll send an engineer who will call you to tell you they're on their way before switching on your BT Infinity service in your street cabinet
      • The engineer will then come into your home, plug in your new BT Home Hub 5 and you can start using your BT Infinity
      How is standard BT Broadband installed?
      • When you order, we’ll let you know whether an engineer will need to visit your home to install your broadband. You can then choose an installation date to suit you
      • We'll post you you a BT Home Hub 4, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
      • If an engineer needs to visit your home they will finish your set up and plug in your BT Home Hub 4, or if you don't need an engineer you can simply plug it in yourself and start using your BT Broadband
      What is Unlimited Faster Broadband?

      If you live in a BT Infinity-enabled area but live a long way from the street cabinet, you're likely to get slower speeds. To make sure you get the right product, if you get a speed estimate of 2-15Mb, we’ll offer Unlimited Faster Broadband instead of BT Infinity. Unlimited Faster Broadband is likely to give you faster speeds than standard BT Broadband.

      To see what broadband speeds you can get, use our broadband speed checker

      How long will it take to get BT Infinity or BT Broadband once I've ordered?

      If you're new to BT, we'll aim to get your BT Infinity or standard BT Broadband up and running within 2 weeks, although this can sometimes take longer. On the day, we'll switch it on any time up to midnight and we'll do our best to make sure you don't lose service.

      What is fibre to the premise (FTTP)?

      For some homes we're able to offer BT Infinity via fibre optic technology called 'fibre to the premise'. This is where fibre cable runs all the way into your home so you can get ultrafast broadband speeds of up to 300Mb which lets you do even more online. It's our fastest option.

      To see if you can get fibre to the premise BT Infinity, use our broadband speed checker

      If I order BT Broadband, how quickly do I need to give you my MAC code?

      If you need a Migration Authority Code (MAC code for short) we'll let you know when you order, and when we'll need it. If you don't need a MAC there's no need to contact your current supplier – we'll do that all for you.

      Some people will need a MAC to switch to BT, and you may need to ask your current supplier to provide it. The MAC code identifies your broadband line and it tells us that you've given your permission for the switch.Your current supplier must give it to you within 5 working days, according to Ofcom, the communications regulator. Your MAC code lasts for 30 days.

      Find out more about how to switch to BT
      What is broadband connection speed?

      Broadband speed is the rate that information is received (download speed) or sent (upload speed) on your broadband line. It’s measured in 'Mb' ('megabits per second'). We're constantly investing in technology to give you faster broadband speeds – even at peak times – and we always give you the best possible broadband speed.

      To see what broadband speeds you can get use our broadband speed checker

      I previously had a date when I could get BT Infinity, but now it's showing as unavailable. Why?

      We're sorry BT Infinity is now showing as unavailable. Our availability dates are our best estimate, but sometimes bringing BT Infinity to your area can take longer than we thought, and sometimes it might not even be possible. This could be for a number of reasons:

      • Blocked underground cable routes
      • Problems with providing electrical power to a cabinet
      • Issues with a cabinet’s location
      • Sometimes a cabinet is removed from the roll-out programme because of restrictions beyond our control

      If your BT Infinity availability date has changed, you can get more information here

      What affects my broadband speed?

      These are the most important things that affect your broadband speed:

      • How close you live to your telephone exchange
      • The length and quality of the phone wiring in your home (this doesn't apply to fibre optic broadband like BT Infinity, which uses a special data extension kit rather than your existing phone wiring extensions)
      • Whether all your broadband microfilters are correctly installed. (You don't need microfilters with BT Infinity)
      • The processing speed of your computer, router or modem
      • The speed of the connection between your computer and your modem or router e.g. using an Ethernet cable is faster than a wireless connection
      There's a sticker on my street cabinet that says: 'Fibre broadband is here'. But when I check, I can't get BT Infinity. Why?

      Sometimes Openreach may put a sticker on a cabinet that is still going through its final commissioning phase. Also, the cabinet that you see near your property may not be the cabinet that serves your property.

      To see if you can get BT Infinity use our broadband speed checker

      If not, then you can register your interest, and we'll be in touch as soon as it's available.

      Other internet suppliers are offering fibre broadband in my street. Why can't I get it from BT?

      It could be that the fibre network in your area is not provided by Openreach, but by another supplier e.g. Virgin Media.

      See all questions
      What is BT TV?

      BT TV is BT's amazing TV service, which is better than ever. All our TV packages come with:

      • One of two great set-top boxes. If you choose TV Essential or TV Entertainment, you'll get a YouView+ box that lets you pause live TV and record up to 300 hours of programmes, and gives you 7 days of catch-up TV. If you choose TV Starter, you'll get a YouView box that does exactly the same as the YouView+ box, except it doesn't record.
      • Up to 70 Freeview TV and radio channels§, including 10 HD channels such as BBC One HD, Channel 4 HD and ITV HD
      • Add flexible TV bolt-ons to get the best in films, box sets, sports, kids' TV and music – all on convenient one-month contracts

      If you have standard BT Broadband you can add TV Essential or if you have BT Infinity you can add TV Starter or TV Entertainment, which gives you 20 premium entertainment channels, including Discovery Channel, MTV, Comedy Central, FOX, Gold, HISTORY, National Geographic and Comedy Central. If you have BT Infinity you can also watch BT Sport on BT TV. If you can't get BT Infinity, you could still get BT Sport with your standard BT Broadband. We'll let you know when you start your order.

      Find out more about BT TV
      What do I need to get BT TV?

      To get BT TV, you'll need BT Infinity or standard BT Broadband with a minimum line speed of 2Mb. To see what broadband speeds you can get use our broadband speed checker

      If your line speed isn't fast enough, you might be able to boost it with our Broadband Accelerator

      You'll need a BT Infinity package if you want to watch BT Sport on BT TV. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. We'll let you know when you start your order.

      Finally, you'll need a SCART cable (which we'll supply) or an HDMI cable (to watch HD) to connect your set-top box to your TV.

      What TV packages can I get?

      With TV Starter (with BT Infinity) you get:

      • A YouView box
      • Up to 70 Freeview TV and radio channels§
      • Pause and rewind TV channelsˆ
      • 7 days of catch-up TV on BBC iPlayer, ITV, Channel 4 and Channel 5
      • Hand-pick from our brilliant on-demand bolt-ons for even more of the TV you love
      • You can add BT Sport on TV in standard definition or stunning high-definition. And you can Sky Sports 1 and Sky Sports 2 in standard definition too.

      With TV Essential (with standard BT Broadband) you get:

      • A YouView+ box
      • Up to 70 Freeview TV and radio channels§
      • Pause and record TV channelsˆ
      • 7 days of catch-up TV on BBC iPlayer, ITV, Channel 4 and Channel 5
      • Hand-pick from our brilliant on-demand bolt-ons for even more of the TV you love
      • You may be able to get BT Sport on TV. We'll let you know when you order

      With TV Entertainment (with BT Infinity) you get everything you get with TV Essential, plus:

      • 20 premium entertainment channels§, including Discovery Channel, MTV, Comedy Central, FOX, Gold, HISTORY, National Geographic and Comedy Central
      • You can add more premium channels, including a range of kids' channels, HD channels and Sky Movies
      • You can add BT Sport on TV in standard definition or stunning high-definition. And you can Sky Sports 1 and Sky Sports 2 in standard definition too.
      Find out more about BT TV
      How do I get Netflix with BT TV?

      Netflix is available with all our TV packages as long as you have a YouView+ or YouView set-top box. If you've got a Vision+ box, you won’t be able to add Netflix.

      There are three options:

      1. Watch on 1 device at a time – either on BT TV or on another device like a mobile phone, tablet or laptop
      2. Watch on 2 devices at a time
      3. Watch on 4 devices at a time

      You'll be able to watch Netflix on your BT TV set-top box, a smartphone, tablet and PC with all these options, and you’ll also get HD content if you choose options 2 or 3. All these options are on a one month contract so you can cancel easily if you want to.

      If you haven’t had Netflix before, you might be able to get Netflix free for the first month. We’ll tell you during your order if you’re eligible. You’ll be charged at the end of your first month if you don’t cancel.

      Can I watch BT TV in more than one room?

      You can now get BT TV in a second room with TV Everywhere with Extra Box, so you and your family can watch and record different shows at the same time. Plus you can watch TV on the go with the BT TV mobile app, which gives you access to a selection of entertainment channels, kids channels and BT Sport.

      Here's what you need if you want to get TV Everywhere with Extra Box:

      • BT Infinity with speeds of 23Mbps or more
      • TV Essential or TV Entertainment
      • A subscription to TV Everywhere with Extra Box
      • You'll need a YouView box as your main set-top box. You can choose an extra YouView box (that doesn't record) with all our TV packages or a YouView+ (that records TV) with TV Essential and TV Entertainment.
      • A separate aerial connection for your second set-top box. (We can help if you need an aerial or extra connection points)
      • You'll need to download the BT TV app from the Apple app store or the Google Play store to watch BT TV on your mobile or tablet
      • Please note that Sky Movies and Sky Sports aren't available if you take TV Everywhere with Extra Box. Also, you won't be able to get TV Everywhere with Extra Box if you've got TV Starter
      How do I know if my aerial is suitable?

      If you're already watching Freeview channels through your aerial and are happy with the reception, then your current aerial will probably be fine. Here are some points to bear in mind:

      • We strongly recommend getting a rooftop aerial to get a good service and so you receive the most Freeview channels possible (you may be able to use a loft aerial in some areas)
      • Portable aerials are not suitable for BT TV as they give poor reception and you'll get fewer channels
      • You can't use a satellite dish to receive Freeview channels on BT TV
      • If your aerial is more than 10 years old, it might not be suitable for Freeview reception

      Unfortunately, we can't solve problems that are caused by your aerial. The quality of your Freeview service will depend on how close you live to your nearest transmitter, the direction in which your aerial is pointing, the quality of your cabling, and the local geography (hills, trees, buildings, etc).

      What if I don’t have an aerial?

      We offer an aerial installation service that you can select once you start your order. Here are some points to bear in mind:

      • You must be able to receive at least some Freeview channels in your area
      • Your property must be no more than 2 storeys high, and it can't be listed or within a conservation area (unless you have the right permission)
      • If you're renting, you'll need permission from your landlord, owner or managing agent
      • Your property must be on the UK mainland or in Northern Ireland
      Find out more about our aerial installation service
      Can I record with BT TV?

      Yes, you can record up to two live programmes at the same time if you have a YouView+ box. If you have a YouView box, you won't be able to record.

      How do I get BT Sport on BT TV?

      You can watch live sport in your living room with a BT TV and BT Infinity package. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

      Choose your BT TV package and we'll let you know whether you add add BT Sport when you order.

      How do I get Sky Sports 1 and Sky Sports 2 on BT TV?

      If you've got a BT TV and BT Infinity package, you can add Sky Sports 1 and Sky Sports 2.

      You can add these channels when you order your package.

      Does BT TV include HD channels?

      All our TV packages come with up to 10 Freeview HD channels, including BBC One HD, BBC Two HD, ITV HD, and Channel 4 HD. You can also watch HD on-demand films.

      If you've got TV Entertainment you can add the HD Extra bolt-on, which includes Fox HD, Nat Geo Wild HD, Comedy Central HD and MTV HD.

      You'll need to connect your set-top box to an HD-ready TV with an HDMI cable.

      If I get BT TV, will you cancel my TV service with Sky or Virgin?

      Sorry, but you'll need to contact your current TV provider yourself to let them know you want to cancel.

      Do I have to pay an activation fee for BT TV?

      There's a £35 activation fee for BT TV that covers the initial set-up costs.

      Can I get BT TV if I get my broadband from another supplier?

      No, you need to get a BT Broadband package if you want to watch BT TV.

      How do I get YouView?

      All our BT TV packages come with a YouView set-top box. TV Essential and TV Entertainment come with a YouView+ box that records live TV. TV Starter comes with a YouView box that doesn't record.

      If you already have BT TV, you might need a new box to get YouView. If your BT contract is running out, you can replace your BT Vision+ box with a YouView+ box for £35 when you renew your contract. But please call us on 0800 100 400 to discuss your options.

      Find out more about YouView
      See all questions
      How much does it cost to install a new BT phone line or reconnect an old one?

      If you're getting a BT Broadband or TV package online, then we won't charge for installing or reconnecting your line.

      If you're just ordering a BT phone package, you may have to pay a connection charge but we'll let you know when you order. There's a £50 fee for activating an existing line that's provided by BT or another provider. And it's £65 for installing a new line. (This is an online special offer as it's normally £130.)

      How much is line rental?

      There are two ways to pay BT line rental:

      • 1. Pay monthly for £16.99 a month.
      • 2. Pay for a year in advance with Live Rental Saver. It's a one-off card payment of £169.90.
      • 3. Get Line Rental Plus & pay £18.99 monthly. You’ll get added features with this line rental option.
      Do I need to have a phone line if I want BT Broadband or BT TV?

      Yes, you'll need a BT phone line if you want to get BT Broadband and BT TV.

      How much do calls cost?
      How can I tell if I already have BT sockets in my home?

      First of all, see whether you can find any phone sockets in your home. (Make sure you try less obvious places, like under the stairs.) See if there's a BT logo on the front of the socket box. You can also start placing an order with us online, and we'll perform a line check to see whether you have a phone line with us. Just enter your postcode on the 'Start your order' page once you've chosen your package.

      I have a cable phone line with another supplier. Will I be able to keep my phone number?

      Yes, in most cases you can keep your phone number. We'll let you know when you order. Simply:

      • Choose a package
      • Enter your phone number when asked

      If we can transfer your phone number we'll let you know before you reach the checkout. If we can't transfer your number, we'll send you a new number in your confirmation email or letter. It's important to stay connected with your cable phone company until we activate your new BT phone line.

      If you don't already have a BT phone line in your home, we'll arrange for an engineer to install one when you place your order.

      How can I make calls with BT?

      You'll need a BT phone line and a phone package. There are three to choose from: Unlimited Weekend Calls, Unlimited Evening & Weekend Calls, or Unlimited Anytime Calls.

      You also need a telephone. You can get great discounts on BT telephones when you order.

      See our phone packages
      How much do calls to 0845 and 0870 numbers cost?

      All calls to 0845 and 0870 numbers are included with your plan at certain times.

      Unlimited Weekend Calls:

      Calls to 0845 and 0870 numbers are included from midnight Friday to midnight Sunday

      Unlimited Evening & Weekend Calls:

      Calls to 0845 and 0870 numbers are included from 7pm to 7am Monday to Friday, and from midnight Friday to midnight Sunday

      Unlimited Anytime Calls:

      Calls to 0845 and 0870 numbers are included at all times, every day of the week

      Calls must be less than an hour long, or standard charges will apply. You can avoid these charges by hanging up and redialling.

      How can I order a new BT phone line?

      First, choose one of our phone, broadband or TV packages. When you order, enter your postcode or the phone number you want switched or reconnected to BT. If you don't have a phone number, enter your postcode and house or flat number.

      What counts as daytime, evening and weekend?

      Your phone package will include calls to UK landlines at certain times of day:

      • Daytime is 7am–7pm
      • Evening is 7pm– 7am
      • Weekend is all day Saturday and Sunday (midnight Friday to midnight Sunday).

      What options are there for calling abroad?

      We have two international call add-ons:

      • Friends & Family International
        For just £1.20 a month, you can make cheap calls to international landlines and mobiles. It's ideal if you only make a few international calls each month.
        • Discounted calls to 236 international destinations
        • Prices start from just 2.6p a minute, with a 15.71p call set-up fee
      • International Freedom
        For just £6.20 a month, you can make inclusive or discounted calls to a huge number of international destinations. It's perfect if you make lots of international calls each month.
        • 600 minutes of calls a month to landlines in our 36 most popular destinations
        • Make discounted calls to another 199 destinations worldwide

      Fair use policy. All calls made after 600 minutes in a month will be charged at 2.9p a minute with a 15.71p call set-up fee.
      See the legal stuff for details on regions that are included or excluded within countries.

      See international call costs here

      Select your package and you can add an international call add-on when your order.

      See all questions
      How do I get BT Sport?

      There are 3 ways to watch BT Sport:

      1. On the Sky Digital Satellite Platform
        If you have a Sky box and an active Sky viewing card, you can easily get BT Sport. You don't even need to be a BT customer, but if you do have BT Broaband then BT Sport is free.

      2. On BT TV
        Watch live sport in your living room with a BT TV and BT Infinity package. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

      3. On the BT Sport app and online player
        As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.

      BT Sport is free for all BT Broadband customers, and it brings you:

      • 38 exclusively live Barclays Premier League football matches, including 18 Top Picks
      • All 69 live Aviva Premiership Rugby matches
      • All the season's MotoGPTM races, live and exclusive
      • Live WTA tennis matches from 21 global tournaments
      • And much, much more

      Find the best way to watch BT Sport
      When I use the BT Sport app and online player, will it count towards my BT Broadband usage allowance?

      If you watch BT Sport using your BT Broadband or a BT Wi-fi hotspot, it won't count towards your usage allowance.

      If you've got broadband from another supplier, or if you watch BT Sport using a mobile data connection (for example on your smartphone or tablet), that might count towards your usage allowance.

      Can I watch BT Sport from the BT Sport app to my TV?

      Yes, if you've got the right equipment at home to connect your PC, laptop, smartphone or tablet to your TV, then you'll be able to stream the app onto your TV.

      How do I get BT Sport in HD?

      You can watch BT Sport in stunning high definition on the Sky Digital Satellite Platform, or on BT TV with BT Infinity.

      Select your package and then choose HD before you checkout.

      See BT TV packages with BT Sport here
      See how to watch BT Sport on Sky here

      If you've got an HD subscription with Sky, this won't work with BT Sport. You'll need to add BT Sport HD to your BT Sport package.

      To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable. If you're watching on the Sky Digital Satellite Platform, you'll also need a black Sky box.

      Can I get BT Sport in more than one room?

      If you're on the Sky Digital Satellite Platform, you can watch BT Sport at home on a second TV if you have BT Sport Second Box. You'll need a second Sky box and second viewing card to order.

      If you've got BT Sport HD, you'll be able to watch it on both your boxes. You won't need an extra BT Sport HD subscription.

      Order BT Sport Second Box
      Can I order the BT Sport app and online player on its own?

      No, but it's included with BT Sport on the Sky Digital Satellite Platform and with BT Sport on BT TV. The app and online player is also included with our BT Broadband packages.

      How do I start using the BT Sport app and online player?

      First, you need to download the app from the Apple App store or Google Play store.

      Next, you need to activate the BT Sport app on your BT account. Just login to My BT, click on 'BT Sport' and follow the instructions.

      When you use the app, and when you want to watch BT Sport at btsport.com, you'll need to enter your BT ID.

      See all questions
      What is BT Wi-fi?

      With BT Broadband you get free unlimited access to BT Wi-fi hotspots that let you connect to the internet on-the-go. We have the world's largest free wi-fi network, with more than 5 million hotspots in the UK and another 7 million around the world.

      You can get online straight away as there's no need to wait for your broadband to be installed. You can start using our BT Wi-fi hotspots as soon as you receive your order confirmation. To start using BT Wi-fi, download our app from the Apple App store, Google Play store, Windows Store or Blackberry App World.

      How do I get a free BT email address?

      BT Mail is free for BT Broadband customers. Just choose BT Mail when you order your broadband package. Or if you already have BT Broadband you can sign up for BT Mail at My BT

      Is VAT included?

      Yes, all our prices include VAT.

      How will I be billed for my BT package?

      The charges for your BT package will appear on your main bill.

      We'll only charge you for your package from the date when all your package services are available. However, your telephone line rental charges will start from the date when your BT phone line is activated.

      Your first bill will show the standard advance charges for your service, from the date of that bill to the date of the next scheduled bill. It may be higher than you expect because it will also include package charges from the date your service was activiated up until the date of your first bill.

      From then on, your bills will only include the usual advance charge, including any line rental and call or TV charges, unless you've changed your package.

      Read our full terms and conditions
      Why do I need to be credit checked?

      When you order some of our products, you'll need to pass a credit check. We'll only check your credit references after you've given us consent to do so.

      Credit reference agencies will keep a record of our check and the information we give them, including whether your application is successful. These records may be used by us or other organisations to help make decisions about you and your financial associates. We'll use them to help us decide on credit and insurance matters, for debt-tracing, and to prevent fraud and money laundering.

      To find out more about credit checks and your credit history, please contact:
      Equifax Credit File Advice Centre
      P.O. Box 1140
      Bradford
      BD1 5US
      Tel: 0870 010 0583
      www.myequifax.co.uk

      Can I cancel the BT package that I've ordered?

      You may cancel your agreement for the service and order for equipment within 14 days from the day after you placed your order with BT. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. You must also return any equipment we have sent you. Where you have also cancelled an order for equipment, you must return it (undamaged and in its original packaging), following our instructions. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.

      See all questions