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Some of our prices are changing on 1st Dec
  • Call set up fee is rising to 15.97p
  • Weekday calls are rising to 9.58p/min
  • Broadband + Weekend Calls is rising to £13.80/mth
  • Unlimited Broadband + Weekend Calls is rising to £19.15/mth
  • Unlimited Broadband Extra + Weekend Calls is rising to £24.45/mth

Upgrade to TV Entertainment with BT Infinity fibre broadbandAlready got BT Inifinity? Upgrade my TV package

TV Entertainment + BT Infinity 1 + Weekend Calls

12 month contract
  • fibre
  • free bt sport
  • freeview + 20 extra channels
TV includes up to
70 Freeview
TV and radio channels
Plus 20 extra channels
Broadband with up to
38Mb
speed
Every month
20GB
usage
£22/mth
+ your existing line rental + £30 activation fee
Full details
  • TV Entertainment
  • TV & radio channels
  • Broadband & phone
  • Installation

More of the TV you love

TV Entertainment gives you 20 brilliant Extra TV channels plus up to 70 Freeview TV and radio channels § and all these great features

TV bolt-ons from £3 a month
  • BT Sport for FREE

    Great sport on your TV, mobile and online! Watch 38 Barclays Premier League games, live Aviva Premiership Rugby, MotoGP™ and more.

    Watch, pause and record the action on your YouView+ box. You can also add BT Sport in HD.

  • Brilliant TV bolt-ons

    Flexible one-month bolt-on contracts. Choose from HD Extra channels (they’re FREE for 6 months, then £3 a month), kids, movies, sport and music. Simply add them when you order

  • Catch up on loads of TV shows
    from the last 7 days

    No more huddling round a laptop! Watch shows you’ve missed on your YouView+ box

  • Pause and record with YouView+

    Record up to 300 hours.^ You can even set your recordings using your mobile

    Get a second set-top box so you can watch and record in 2 rooms

  • Getting it installed

    We’ll send an engineer to install BT TV for you. Please make sure you've got a TV aerial installed so you can receive your Freeview TV and radio channels

20 Extra TV channels with TV Entertainment

Extra TV channels include

If you add our HD Extra bolt-on, you can watch a selection of our Extra TV channels in HD. It's FREE for 6 months (£3 a month after that) and you'll get BT Sport HD included at no extra cost. Just add it when you order.

Extra channels

Freeview channels

All our TV packages come with these channels

Freeview HD channels

All our TV packages come with 10 Freeview HD channels including:

Why you’ll love our fibre broadband

9 out of 10 customers… …would recommend BT Infinity fibre broadband to friends and family

We NEVER slow you down Unlike some providers, we won’t ever throttle your broadband speed

Superfast speeds Up to 5 x faster than the UK’s average standard broadband Included with this package speed

BT Sport

for FREE

Not got BT Sport yet? Add it when you order
Brilliant fibre broadband
  • No limits to your usage

    Stay connected with more than 5 million BT Wi-fi hotspots on-the-go

  • Unlimited BT Wi-fi

    Stay connected on-the-go with more than 5 million BT Wi-fi hotspots

  • Stay safe online

    Control what your family can access online with BT Parental Controls

  • 5GB cloud storage

    Use BT Cloud to back up and share your content online

  • Unlimited UK* weekend calls

    Need more calls? No problem. Upgrade when you order

  • BT SmartTalk App

    Access your landline calling plan on your smartphone and you could save money on expensive 0845, 0870 and UK calls

  • Need to know more?

    Read our FAQs

Installation

We’re the installation experts, and we make it as easy as possible to get BT Infinity and BT TV installed. We’ll keep you informed every step of the way, and we’ll get you up and running as quickly as we can.

How we'll install your service

  • When you order, you’ll be able to choose an installation date to suit you.

  • We'll post you a BT Home Hub 5 router and a YouView+ box.

  • We'll send an engineer to your street cabinet to switch on your new BT Infinity service.

  • The engineer will need to visit your home to finish your installation and set up everything for you, then you’ll be up and running. It’s as easy as that.





Want to keep your current phone number?

No problem! You can usually keep your phone number. We’ll let you know when you order.

No charges for new line connections

If you need a new phone line, we won’t charge for connecting you. (Normally £130)

TV Entertainment + Unlimited BT Infinity 1 + Weekend Calls

18 month contract
  • fibre
  • free bt sport
  • no usage limits
  • freeview + 20 extra channels
TV includes up to
70 Freeview
TV and radio channels
Plus 20 extra channels
Broadband with up to
38Mb
speed
Totally
Unlimited
usage every month
£30/mth
+ your existing line rental + £30 activation fee
Full details
  • Broadband & phone
  • FREE BT Sport

Why you’ll love our fibre broadband

9 out of 10 customers…  …would recommend BT Infinity fibre broadband to friends and family.

We NEVER slow you down Unlike some providers, we won’t ever throttle your broadband speed

Superfast speeds Up to 5 x faster than the UK’s average standard broadband Included with this package speed

BT Sport

for FREE

Not got BT Sport yet? Add it when you order
Included with this package
  • Unlimited BT Wi-fi

    Stay connected on-the-go with more than 5 million BT Wi-fi hotspots

  • No limits to your usage

    For real peace of mind, you can use your broadband as much as you like

  • BT Home Hub 5

    Get your whole household online at blistering speeds. (£6.95 delivery charge applies)

  • Stay safe online

    Protect your computer and your identity for free with BT NetProtect Plus, and control what your family can access online with BT Parental Controls

  • 5GB cloud storage

    Use BT Cloud to back up and share content online

  • Unlimited UK* weekend calls

    Need more calls? No problem. Upgrade when you order

  • BT SmartTalk App

    Access your landline calling plan on your smartphone and you could save money on expensive 0845, 0870 and UK calls

  • Need to know more?

    Read our FAQs

Unmissable sport for FREE

  • BT Sport for FREE

    Watch 38 Barclays Premier League games including 18 Top Picks, exclusively live matches from the FA Cup and UEFA Europa League, live Aviva Premiership Rugby, MotoGP™, Women’s Tennis Association Tour, UFC and much more.

  • How to get it

    With this package, you can watch BT Sport online, on your mobile or on the Sky Digital Satellite Platform. Just pick your options when you order.

TV Entertainment + Unlimited BT Infinity 2 + Weekend Calls

18 month contract
  • superfast fibre
  • free bt sport
  • no usage limits
  • 50gb cloud storage
  • freeview + 20 extra channels
TV includes up to
70 Freeview
TV and radio channels
Plus 20 extra channels
Broadband with up to
76Mb
speed
Totally
Unlimited
usage every month
£35/mth
+ your existing line rental
Full details
  • TV Entertainment
  • TV & radio channels
  • Broadband & phone
  • Installation

More of the TV you love

TV Entertainment gives you 20 brilliant Extra TV channels plus up to 70 Freeview TV and radio channels§ and all these great features

TV bolt-ons from £3 a month
  • BT Sport for FREE

    Great sport on your TV, mobile and online! Watch 38 Barclays Premier League games, live Aviva Premiership Rugby, MotoGP and more.

    Watch, pause and record the action on your YouView+ box. You can also add BT Sport in HD.

  • Brilliant TV bolt-ons

    Flexible one-month bolt-on contracts. Choose from HD Extra channels (they’re FREE for 6 months, then £3 a month), kids, movies, sport and music. Simply add them when you order

  • Catch up on loads of TV shows
    from the last 7 days

    No more huddling round a laptop! Watch shows you’ve missed on your YouView+ box

  • Pause and record with YouView+

    Record up to 300 hours.^ You can even set your recordings using your mobile

    Get a second set-top box so you can watch and record in 2 rooms

  • Getting it installed

    We’ll send an engineer to install BT TV for you. Please make sure you've got a TV aerial installed so you can receive your Freeview TV and radio channels

20 Extra TV channels with TV Entertainment

Extra TV channels include

If you add our HD Extra bolt-on, you can watch a selection of our Extra TV channels in HD. It's FREE for 6 months (£3 a month after that) and you'll get BT Sport HD included at no extra cost. Just add it when you order.

Extra channels

Freeview channels

All our TV packages come with these channels

Freeview HD channels

All our TV packages come with 10 Freeview HD channels including:

Why you’ll love our fibre broadband

9 out of 10 customers… …would recommend BT Infinity fibre broadband to friends and family

We NEVER slow you down Unlike some providers, we won’t ever throttle your broadband speed

Superfast speeds Up to 9 x faster than the UK’s average standard broadband speed

BT Sport

for FREE

Not got BT Sport yet? Add it when you order
Brilliant fibre broadband
  • No limits to your usage

    Stay connected with more than 5 million BT Wi-fi hotspots on-the-go

  • Unlimited BT Wi-fi

    Stay connected on-the-go with more than 5 million BT Wi-fi hotspots

  • Stay safe online

    Control what your family can access online with BT Parental Controls

  • 50GB cloud storage

    Use BT Cloud to back up and share your content online

  • Unlimited UK* weekend calls

    Need more calls? No problem. Upgrade when you order

  • BT SmartTalk App

    Access your landline calling plan on your smartphone and you could save money on expensive 0845, 0870 and UK calls

  • Need to know more?

    Read our FAQs

Installation

We’re the installation experts, and we make it as easy as possible to get BT Infinity and BT TV installed. We’ll keep you informed every step of the way, and we’ll get you up and running as quickly as we can.

How we'll install your service

  • When you order, you’ll be able to choose an installation date to suit you.

  • We'll post you a BT Home Hub 5 router and a YouView+ box.

  • We'll send an engineer to your street cabinet to switch on your new BT Infinity service.

  • The engineer will need to visit your home to finish your installation and set up everything for you, then you’ll be up and running. It’s as easy as that.



One last thing about TV Make sure you’ve got a TV aerial installed so you can receive your Freeview TV and radio channels

Want to keep your current phone number?

No problem! You can usually keep your phone number. We’ll let you know when you order.

No charges for new line connections

If you need a new phone line, we won’t charge for connecting you. (Normally £130)

Frequently asked questions

  • Broadband
  • TV
  • Phone
  • BT Sport
  • Other
If I go over my download limit of 10GB, 20GB or 40GB, what happens?

If you go over your download limit you'll be able to continue to use your broadband, but we will charge you £5.30 for every 5GB that you use over your allowance. You can keep track of your broadband usage online at My BT

Can I upgrade to BT Infinity during my current contract period?

If BT Infinity becomes available during your contract period, you'll be able to upgrade.

To see if you can get superfast fibre BT Infinity use our broadband speed checker

What is BT Infinity?

BT Infinity is our fibre optic broadband. It uses fibre optic technology to deliver superfast broadband speeds of up to 76Mb, which lets you do more online, with everyone online together. This means there's no more battling for bandwidth, even in the busiest home. It's great for downloading or streaming movies, TV shows and music. You can watch iPlayer with less interruption and HD video with less buffering.

You'll also need BT Infinity to be able to get our TV Entertainment package, which includes 20 premium entertainment channels. Plus you can get free BT Sport on your BT TV.

Do I have to pay an activation fee for BT Infinity?

If you already have standard BT Broadband and want to upgrade to a BT Infinity 1, BT Infinity Extra or Unlimited BT Infinity 1 package, there's a £30 activation fee. If you upgrade to an Unlimited BT Infinity 2 package, there's no activation fee.

If you already have BT Infinity and you want to upgrade your BT Infinity package, there's no activation fee.

I've seen that BT Infinity will be available in my area soon. Can I pre-order now?

Use our broadband speed checker to see whether BT Infinity is available where you live. If it's available now, you can go ahead and upgrade to a BT Infinity package. If not, then you can register your interest, and we'll be in touch as soon as it's available.

To see if you can get BT Infinity use our broadband speed checker

How do I increase my broadband usage allowance?

It's easy to switch to a broadband package with a bigger or unlimited usage allowance.

Click here to see your upgrade options
How can I get a new BT Home Hub?

As a BT Broadband customer, there are three ways you can get a new BT Home Hub:

1. Upgrade to superfast fibre BT Infinity
If you've got standard BT Broadband and you upgrade to BT Infinity, we'll send you a new BT Home Hub 5. (£6.95 delivery charge applies.)

2. Renew your contract
If you've got any BT Broadband package and you upgrade, we'll offer you our latest BT Home Hubs at our lowest prices:

  • Get a BT Home Hub 4 with standard BT Broadband for £35 (that’s £44.99 cheaper than the RRP)
  • Get a BT Home Hub 5 with BT Infinity for £45 (that’s £84 cheaper than the RRP)
(£6.95 delivery charge applies. RRPs are the prices at BT Shop.)

3. Order one at a discount
As a BT customer, you can buy a new BT Home Hub right now at a special discount.

Buy a BT Home Hub 4 Buy a BT Home Hub 5
How is BT Infinity installed?

Watch this video to see how we install BT Infinity

Can't see the video? Here's what you need to know:

When you order, we'll tell you whether you need an engineer to install BT Infinity or whether you can do it yourself.

Self-install

  • When you place your order, we'll request the earliest possible installation date or you can choose one to suit you
  • We'll post you a BT Home Hub 5, which will arrive at least two days before your installation date. It fits through most letterboxes, so you won't have to wait in
  • On your activation day, there's no need for you to be at home. We'll send an engineer to your street cabinet to switch on your new BT Infinity. If you're at home and you've already got a broadband connection, you'll lose service for up to 30 minutes while the engineer finishes their work in the street
  • We'll send you a text when your broadband is ready to use. Then just follow the instructions for plugging in your new BT Home Hub 5 (and broadband filters if you need them) and start using your BT Infinity.

Enginneer install

  • When you place your order, you can choose a morning or afternoon appointment time
  • We'll post you a BT Home Hub 5, which will arrive at least two days before your appointment. It fits through most letterboxes, so you won't have to wait in
  • On your appointment day, we'll send an engineer who will call you to tell you they're on their way before switching on your BT Infinity service in your street cabinet
  • The engineer will then come into your home, plug in your new BT Home Hub 5 and you can start using your BT Infinity

I previoulsy had a date when I could get BT Infinity, but now it's showing as unavailable. Why?

We're sorry if BT Infinity is now showing as unavailable. Our availability dates are our best estimate, but sometimes bringing BT Infinity to your area can take longer than we thought, and sometimes it might not even be possible. This could be for a number of reasons:

  • Blocked underground cable routes
  • Problems with providing electrical power to a cabinet
  • Issues with a cabinet’s location
  • Sometimes a cabinet is removed from the roll-out programme because of restrictions beyond our control

If your BT Infinity availability date has changed, you can get more information here

What affects my broadband speed?

These are the most important things that affect your broadband speed:

  • How close you live to your telephone exchange
  • The length and quality of the phone wiring in your home (this doesn't apply to fibre optic broadband like BT Infinity, which uses a special data extension kit rather than your existing phone wiring extensions)
  • Whether all your broadband microfilters are correctly installed. (You don't need microfilters with BT Infinity)
  • The processing speed of your computer, router or modem
  • The speed of the connection between your computer and your modem or router e.g. using an Ethernet cable is faster than a wireless connection
There's a sticker on my street cabinet that says: 'Fibre broadband is here'. But when I check, I can't get BT Infinity. Why?

Sometimes Openreach may put a sticker on a cabinet that is still going through its final commissioning phase. Also, the cabinet that you see near your property may not be the cabinet that serves your property.

To see if you can get BT Infinity use our broadband speed checker

If not, then you can register your interest, and we'll be in touch as soon as it's available.

Other internet suppliers are offering fibre broadband in my street. Why can't I get it from BT?
It could be that the fibre network in your area is not provided by Openreach, but by another supplier: e.g. Virgin Media.
What security and protection do I get with BT Broadband?

All our broadband packages come with BT Parental Controls as standard, which lets you set security and parental controls to keep your family safe.

If you choose Broadband Extra, Unlimited Broadband Extra, Infinity Extra, Unlimited BT Infinity 1 or Unlimited BT Infinity 2, you'll get our advanced security software, BT NetProtect Plus, included at no extra cost. If you choose BT Broadband, Unlimited Broadband or BT Infinity 1, you can add BT NetProtect Plus for a small extra monthly cost.

BT NetProtect Plus, powered by McAfee gives you:

  • Anti-virus and anti-spyware to protect you from malicious software
  • A firewall to stop outsiders hacking into your computer
  • IT Security System to keep you safe from identity theft and phishing emails
  • SiteAdvisor to tell you which websites are safe to visit

BT NetProtect Plus is available on PC and Mac.

Set up BT Parental Controls Get BT NetProtect Plus
See all questions
What is BT TV?

BT TV is BT's amazing TV service, which is better than ever. All our TV packages come with:

  • One of two great set-top boxes. If you choose TV Essential or TV Entertainment, you'll get a YouView+ box that lets you pause live TV and record up to 300 hours of programmes, and gives you 7 days of catch-up TV. If you choose TV Starter, you'll get a YouView box that does exactly the same as the YouView+ box, except it doesn't record. One last thing: if you choose Sky Sports we'll send you a Vision+ box, but you won't be able to get Netflix if you go for this option
  • Up to 70 Freeview TV and radio channels§, including 10 HD channels such as BBC One HD, Channel 4 HD and ITV HD
  • Add flexible TV bolt-ons to get the best in films, box sets, sports, kids' TV and music – all on convenient one-month contracts

If you have standard BT Broadband you can add TV Essential or if you have BT Infinity you can add TV Starter or TV Entertainment, which gives you 20 premium entertainment channels, including Discovery Channel, MTV, Comedy Central, FOX, Gold, HISTORY, National Geographic and Comedy Central. If you have BT Infinity you can also watch BT Sport on BT TV. If you can't get BT Infinity, you could still get BT Sport with your standard BT Broadband. We'll let you know when you start your order.

Find out more about BT TV
What do I need to add BT TV?

To add BT TV, you'll need to have BT Infinity or standard BT Broadband with a minimum line speed of 2Mb. To see what broadband speeds you can get use our broadband speed checker

If your line speed isn't fast enough, you might be able to boost it with our Broadband Accelerator

You'll need a BT Infinity package if you want to watch BT Sport on BT TV. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. We'll let you know when you start your order.

Finally, you'll need a SCART cable (which we'll supply) or an HDMI cable (to watch HD) to connect your set-top box to your TV.

What TV packages can I get?

With TV Starter (with BT Infinity) you get:

  • A YouView box
  • Up to 70 Freeview TV and radio channels§
  • Pause and rewind TV channelsˆ
  • 7 days of catch-up TV on BBC iPlayer, ITV, Channel 4 and Channel 5
  • Hand-pick from our brilliant on-demand bolt-ons for even more of the TV you love
  • You can add BT Sport on TV in standard definition or stunning high-definition

With TV Essential (with standard BT Broadband) you get:

  • A YouView+ box
  • Up to 70 Freeview TV and radio channels§
  • Pause and record TV channelsˆ
  • 7 days of catch-up TV on BBC iPlayer, ITV, Channel 4 and Channel 5
  • Hand-pick from our brilliant on-demand bolt-ons for even more of the TV you love
  • You may be able to get BT Sport on TV. We'll let you know when you order

With TV Entertainment (with BT Infinity) you get everything you get with TV Essential, plus:

  • 20 premium entertainment channels§, including Discovery Channel, MTV, Comedy Central, FOX, Gold, HISTORY, National Geographic and Comedy Central
  • You can add more premium channels, including a range of kids' channels, Sky Movies and Sky Sports 1, 2 and 5
  • You can add BT Sport on TV in standard definition or stunning high-definition
Find out more about BT TV
Can I watch BT TV in more than one room?

You can now get BT TV in a second room with TV Everywhere with Extra Box, so you and your family can watch and record different shows at the same time. Plus you can watch TV on the go with the BT TV mobile app, which gives you access to a selection of entertainment channels, kids channels and BT Sport.

Here's what you need if you want to get TV Everywhere with Extra Box:

  • BT Infinity with speeds of 23Mbps or more
  • TV Essential or TV Entertainment
  • A subscription to TV Everywhere with Extra Box
  • You'll need a YouView+ box as your main set-top box. Then you can choose from an extra YouView+ box (that records TV) or a YouView box (that doesn't record)
  • A separate aerial connection for your second set-top box. (We can help if you need an aerial or extra connection points)
  • You'll need to download the BT TV app from the Apple app store or the Google Play store to watch BT TV on your mobile or tablet
  • Please note that Sky Movies and Sky Sports aren't available if you take TV Everywhere with Extra Box. Also, you won't be able to get TV Everywhere with Extra Box if you've got TV Starter
How do I get Netflix with BT TV?

Netflix is available with all our TV packages as long as you have a YouView+ or YouView set-top box. If you've got a Vision+ box, you won’t be able to add Netflix.

There are three options:

  1. Watch on 1 device at a time – either on BT TV or on another device like a mobile phone, tablet or laptop
  2. Watch on 2 devices at a time
  3. Watch on 4 devices at a time

You'll be able to watch Netflix on your BT TV set-top box, a smartphone, tablet and PC with all these options, and you’ll also get HD content if you choose options 2 or 3. All these options are on a one month contract so you can cancel easily if you want to.

If you haven’t had Netflix before, you might be able to get Netflix free for the first month. We’ll tell you during your order if you’re eligible. You’ll be charged at the end of your first month if you don’t cancel.

If you get Netflix, you won't be able to get Sky Sports because those channels are only available with a Vision+ set-top box.

How do I get Sky Sports 1, 2 and 5 on BT TV?

If you've got a BT TV and BT Infinity package, you can add Sky Sports 1, Sky Sports 2 and Sky Sports 5. You'll need to have a BT Vision+ set-top box.

You can add these channels when you order BT TV. Or, if you already have BT TV, you can add these channels

How do I know if my aerial is suitable?

If you're already watching Freeview channels through your aerial and are happy with the reception, then your current aerial will probably be fine. Here are some points to bear in mind:

  • We strongly recommend getting a rooftop aerial to get a good service and so you receive the most Freeview channels possible. (You may be able to use a loft aerial in some areas)
  • Portable aerials are not suitable for BT TV as they give poor reception and you'll get fewer channels
  • You can't use a satellite dish to receive Freeview channels on BT TV
  • If your aerial is more than 10 years old, it might not be suitable for Freeview reception

Unfortunately, we can't solve problems that are caused by your aerial. The quality of your Freeview service will depend on how close you live to your nearest transmitter, the direction in which your aerial is pointing, the quality of your cabling, and the local geography (hills, trees, buildings, etc).

Can I record with BT TV?

Yes, you can record up to two live programmes at the same time if you have a YouView+ box. If you have a YouView box, you won't be able to record.

How do I get BT Sport on BT TV?

You can watch live sport in your living room with a BT TV and BT Infinity package. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

Add BT TV with BT Sport to your existing broadband package See if you can add BT Sport to your existing BT TV package
Does BT TV include HD channels?

All our TV packages come with 10 Freeview HD channels, including BBC One HD, BBC Two HD, ITV HD, and Channel 4 HD. You can also watch HD on-demand films.

If you've got TV Entertainment you can add the HD Extra bolt-on, which includes Fox HD, Nat Geo Wild HD, Comedy Central HD and MTV HD.

You'll need to connect your set-top box to an HD-ready TV with an HDMI cable.

Do I have to pay an activation fee for BT TV?

There's a £35 activation fee for BT TV that covers the initial set-up costs.

How do I get YouView?

All our BT TV packages come with a YouView set-top box. TV Essential and TV Entertainment come with a YouView+ box that records live TV. TV Starter comes with a YouView box that doesn't record. One last thing: if you choose Sky Sports we'll send you a Vision+ box, but you won't be able to get Netflix if you go for this option.

If you already have BT TV, you might need a new box to get YouView. If your BT contract is running out, you can replace your BT Vision+ box with a YouView+ box for £35 when you renew your contract. But please call us on 0800 100 400 to discuss your options.

Find out more about YouView
See all questions
Can I transfer my old number to my new address?

If you'll be living in the same telephone exchange area (e.g. Lincoln 01522) it might be possible for you to keep your current phone number. We'll let you know when you start your home move. If you're moving to a new area, you'll probably need a new phone number.

Move all your current BT products to your new home

If you need a new number, we can arrange for your current number to be re-directed to your new propery or to your mobile phone. Just add Caller Redirect to your calling features

How much do calls to 0845 and 0870 numbers cost?

All calls to 0845 and 0870 numbers are included with your plan at certain times.

Unlimited Weekend Calls:
Calls to 0845 and 0870 numbers are included from midnight Friday to midnight Sunday

Unlimited Evening & Weekend Calls:
Calls to 0845 and 0870 numbers are included from 7am to 7pm Monday to Friday, and from midnight Friday to midnight Sunday

Unlimited Anytime Calls:
Calls to 0845 and 0870 numbers are included at all times, every day of the week

Calls must be less than an hour long, or standard charges will apply. You can avoid these charges by hanging up and redialling.

What is BT Answer 1571?

BT Answer 1571 is a voicemail service that lets people leave you a message if you're away from the phone or engaged on another call. You'll know there's a new message for you because of the stutter dial tone on the line.

Add BT 1571 to your calling features
What BT phone package do I have and how can I change it?

Log in to My BT to see what phone package you have.

Or you can change your phone package

How can I stop nuisance calls?

The BT8500 Nuisance Call Blocker is a cordless phone that can block a wide range of unwanted calls, including:

  • International and number withheld
  • Payphones, or where there’s no caller ID
  • Blocks up to 100% of unwanted calls and 1000 numbers
  • Use Call Guardian to hear who’s calling before you answer

To use these features, you’ll need to add BT Privacy and Caller Display to your calling plan.

See your options for buying a BT8500 Nusiance Call Blocker
I've already got a BT phone line, but how do I get another one?

It's easy to order another BT phone line - just give us a call on 0800 100 400.

What counts as daytime, evening and weekend?

Your phone package will include calls to UK* landlines at certain times of day:

  • Daytime is 7am–7pm
  • Evening is 7pm– 7am
  • Weekend is all day Saturday and Sunday (midnight Friday to midnight Sunday).
What options are there for calling abroad?

We have two international call add-ons:

  • Friends & Family International
    For just £1.15 a month, you can make cheap calls to international landlines and mobiles. It's ideal if you only make a few international calls each month.
    • Discounted calls to 236 international destinations
    • Prices start from just 2.6p a minute, with a 14.76p call set-up fee
    • On 01/12/2014 the price is increasing to £1.20 a month. The set up fee is increasing to 15.71p.
  • International Freedom
    For just £5.85 a month (£6.20 from 01/12/2014), you can make inclusive or discounted calls to a huge number of international destinations. It's perfect if you make lots of international calls each month.
    • 600 minutes of calls a month to landlines in our 36 most popular destinations
    • Make discounted calls to another 199 destinations worldwide

Fair use policy. All calls made after 600 minutes in a month will be charged at 2.8p a minute with a 14.76p call set-up fee.
See the legal stuff for details on regions that are included or excluded within countries.

See international call costs here

Select your package and you can add an international call add-on when your order.

How much do calls cost?
See all questions
How do I get BT Sport?

There are 3 ways to watch BT Sport:

1. On the Sky Digital Satellite Platform
If you have a Sky box and an active Sky viewing card, you can easily get BT Sport. You don't even need to be a BT customer, but if you do have BT Broaband then BT Sport is free.

2. On BT TV
Watch live sport in your living room with a BT TV and BT Infinity package. If you can't get BT Infinity, you could still get BT Sport with standard BT Broadband. And if you can get BT Infinity with BT TV, you can add BT Sport HD for a small monthly fee.

3. On the BT Sport app and online player
As long as you've got broadband from BT, you can watch BT Sport on your PC, Mac, smartphone or tablet using the app and online player. You'll need to enter your BT ID to start watching.

BT Sport is free for all BT Broadband customers, and it brings you:

  • 38 exclusively live Barclays Premier League football matches, including 18 Top Picks
  • All 69 live Aviva Premiership Rugby matches
  • All the season's MotoGPTM races, live and exclusive
  • Live WTA tennis matches from 21 global tournaments
  • And much, much more
Find the best way to watch BT Sport
How do I get BT Sport in HD?

You can watch BT Sport in stunning high definition on the Sky Digital Satellite Platform, and on BT TV with BT Infinity.

If you've not got BT Sport yet you can add it today, and choose HD before you checkout. Find the best way to watch BT Sport.

If you've already got BT Sport, you can upgrade to HD at any time.

If you watch BT Sport on the Sky Digitial Satellite Platform, you can upgrade to HD here. To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable and a black Sky box. BT Sport HD is separate to Sky HD.

If you watch BT Sport on BT TV with BT Infinity, you can upgrade to HD here. To watch in HD, you'll need an HD-ready TV that's connected to your set-top box using an HDMI cable.

Can I get BT Sport in more than one room?

If you're on the Sky Digital Satellite Platform, you can watch BT Sport at home on a second TV if you have BT Sport Second Box. You'll need a second Sky box and second viewing card to able to order.

If you've got BT Sport HD, you'll be able to watch it on both your boxes. You won't need an extra BT Sport HD subscription.

Order BT Sport Second Box
Can I watch BT Sport from the BT Sport app to my TV?

Yes, if you've got the right equipment at home to connect your PC, laptop, smartphone or tablet to your TV, then you'll be able to stream the app onto your TV.

How do I start using the BT Sport app and online player?

First, you need to download the app from the Apple App store or Google Play store.

Next, you need to activate the BT Sport app on your BT account. Just login to My BT, click on 'BT Sport' and follow the instructions.

When you use the app, and when you want to watch BT Sport at btsport.com, you'll need to enter your BT ID.

Will using the BT Sport app and online player count towards my BT Broadband usage?

No. If you watch BT Sport over your BT Broadband or at a BT Wi-fi hotspot, it won't count towards your usage allowance.

But if your broadband service is with another provider, or you watch BT Sport using a mobile data connection (for example on your smartphone or tablet), that might count towards your monthly data allowance.

Can I order the BT Sport app on its own?

No, but it's included with BT Sport on the Sky Digital Satellite Platform and with BT Sport on BT TV. The app and online player is also included with our BT Broadband packages.

Can I pay for the BT Sport app if I don't have BT broadband?

No, you need to get a BT Broadband or BT TV package, or get BT Sport on Sky Digital Satellite Platform.

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Are BT customers eligible for introductory offers?

Sorry, but some introductory prices and offers are only available to customers who are new to BT Broadband or to BT Broadband customers who are adding BT TV.

What happens if I move home?

You can move your products to your new home.

Move all your current BT products to your new home

Can I cancel my package?

You may cancel your agreement for the service and order for equipment within 14 days from the day after you placed your order with BT. If you decide to cancel within this period, you will have to pay for the services you have used and any connection charges that may apply. You must also return any equipment we have sent you. Where you have also cancelled an order for equipment, you must return it (undamaged and in its original packaging), following our instructions. We will refund anything you have already paid for the equipment but may deduct the relevant costs where damage has occurred to the equipment and it is not in its original condition.

How do I download and activate BT Cloud?

To find out how to activate BT Cloud on your computer, smartphone or tablet, please read our help article

How do I find out more about BT Mail?

To find out more about BT Mail, please read our help article

Where can I learn about keeping my family safe online?

To find out about keeping your family safe online visit internetmatters.org

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