BT Mobile




Why switch to us?

Fast 4G

Enjoy fast 4G in more places than O2, Vodafone and Three.

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Unlimited free wi-fi

Get free unlimited internet access at any of our five million wi-fi hotspots.

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Free delivery

Delivered the next working day when you order by 4pm Mon-Fri, 11am Saturday*

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Worry Free Returns

Problem with your phone? Tell us within 14 days of receiving it and you can return it.

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Roam like Home

Use your UK calls, texts and data abroad in 47 destinations at no extra cost.

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BT Mobile Extras

Extra Speed

Experience speeds of up to 60Mbps so you can stream video, download apps and upload pictures even faster.

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US Roaming

Add a data package so you can relax when you’re online in the USA.


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Extra Data

Add one of our two packages so you can browse message and share carefree.

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Extra Minutes

Get more talk time with unlimited minutes and chat for as long as you like.

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Control your spend

Spend Caps

Stay in control and avoid nasty surprises on your monthly bill by setting your own spend caps. Keep track of what you’ve used and what you have left.

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BT Mobile app

Keep an eye on what you’re using and what’s left. Just download the BT Mobile app to track spending outside your plan and manage your plan.


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Parental controls

Protect your family when they’re online and manage web access and data during the times you choose with our parental controls.


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Roaming costs

Going abroad? We’ve got you covered. Pay as you go with our standard roaming rates or add a data roaming add-on to your plan.


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Bring your own phone

Our great value SIM Only plans let you keep the phone you've got.

Bring your number with you so you won't have to tell your friends and family you have a new one.

Get a great value SIM

Interested in BT Mobile?

Still in a contract somewhere else? Give us a few details and once your contract is up
we'll get in touch to give you the best deals on your mobile contract

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FREE BT Sport on your phone

Watch BT Sport free on your phone with our app. Get live sports and keep up to date with scores, highlights and more. Available on all BT Mobile 6GB or higher plans (excluding double data offers on the 3GB plan).

Simply add when you order or click here.

Switch your mobile and keep your number. It's as easy as…

  • 1 Choose a phone
  • 2 Pick your plan
  • 3 Request your PAC

Calls

(to any UK mobile or standard UK fixed-line number 01, 02, 03)

35p/min

(1 minute minimum call charge and per second charging thereafter)

Texts

(to any UK mobile or standard UK fixed-line number 01, 02, 03)

12p/message

Data (internet)

10p/MB

Unlimited voicemail

Included

Calls to Customer Care

Included

Calls to numbers starting 0800, 0808, 0500

Included

Picture messages

40p/message

Calls to BT Directory Enquiries

(118500 & 118404)

£2.39/min

Minimum charge of £0.59

Calls to all other directory enquiries

£2.50/min

Minimum charge of £1.09

Calls to non-geographic numbers

(starting 0844, 0845, 0870, 080, 084)

From 35p/min

Calls to premium-rate and personal numbers

(starting 090/091/ 070)

From 75p/min

Calls to emergency services

i.e. 999 or 112

Included

Calls to non-emergency services

i.e. 101

15p

Choose a country

International charges

Calls to

France from the UK

90p/min

Texts to

France from the UK

25.2p

Roaming charges

Calls to

a UK mobile and standard fixed land line when in France

Included in your plan with Roam like Home

Calls within country

and its roaming zone when in France

Included in your plan with Roam like Home

Calls to

the rest of the world and other numbers when in France

£1.40

Receiving calls

when in France

Included in your plan with Roam like Home

Texts to

the UK when in France

Included in your plan with Roam like Home

Texts within country

and its roaming zone when in France

Included in your plan with Roam like Home

Texts to

the rest of the world when in France

£0.30

Using data

when in France

Included in your plan with Roam like Home

Details of each country’s roaming zone can be found in the Tariff Guide below.


Calls made while roaming have a minimum charge of 30 seconds and then charged per second rounded up to the nearest second (EU regulated). Calls received while roaming are charged per second with no minimum charge

Download the General Tariff Guide

PDF 2.3MB


Frequently asked questions

You will need to have ordered a BT Mobile plan online during a promotional period and waited 30 days. You can claim your gift card at bt.com/mobileclaim by filling in the form.

Once we have confirmed your claim your card will be dispatched. This could take up to 60 days to arrive.
Buy a BT Mobile SIM only or Family SIM plan during the offer period and you’ll get a full 30 days to try us. If you aren’t happy for any reason, just call us within 30 days of placing your order and we’ll cancel your contract and refund your first monthly plan charge. You’ll only pay for services you've used outside of the plan allowance. Offer limited to one SIM only or Family SIM plan per customer. This offer does not apply to handset plans or plan moves. See full offer terms.
If you're a BT Mobile SIM Only customer you'll get a £50 discount code in your e-mail confirmation. Go to http://www.shop.bt.com/learnmore/telephony/bt-mobile select your phone and enter the code when asked. You’ll find the code in your e-mail order confirmation
When you place an order with BT Mobile you might need to go through the following checks
  • A credit check - this checks your credit worthiness and stops people fraudulently ordering things in your name. You might need to answer a few questions about your job history and bank account. The check will be recorded on your credit file.
  • An identity check - this is to protect you from identity theft and fraud. You'll need to answer a minimum of three questions about your personal finances which will be checked against your credit file.
  • A bank check - this is to make sure the details you've given match the details that Equifax have on file.
We don't see or file any of the information you provide. It's all checked by the credit reference agency. If you have any questions about your credit file you'll need to speak directly to Equifax.

For full details on the information we collect for these checks please see our Privacy Policy.

To find out more about credit checks and your credit history, please contact:
  • Equifax Credit File Advice Centre P.O. Box 1140
  • Bradford
  • BD1 5US
  • Tel: 0870 010 0583
  • www.equifax.co.uk.
  • Yes, if you're ordering a Mobile Handset DPD will deliver your parcel and you can track their progress here. You'll need to make sure you're home when it arrives so that you can sign for it (it must be the account holder who does that). DPD will text and email you on the morning it's due to arrive with a one-hour delivery window. If you need rearrange it, just follow the instructions in the message.

    If you order before 4pm Monday-Friday or 11am on Saturday, you'll get your phone on the next working day - including Saturdays. Some parts of the country (like Highlands & Islands and parts of Cornwall) might take up to 48 hours. When you order, you'll be able to choose your own delivery day (within 7 days).

    SIM orders are sent via Royal Mail First Class delivery and are normally received within 3 working days.

    Important Information