BT Mobile Extras

Check out all the extras and add-ons available to BT Mobile customers


Add roaming data

If you're going to the USA, you can take one of our data roaming add-ons.

20MB

A little more data

-so you can email, browse and use apps worry free.

100 MB

Make your data last longer and do more

-like downloading and enjoy videos and music


Add extra data and minutes

Increase your monthly allowance at any time with additional data or minutes

500MB

A little more data - so you can email,

browse and use apps worry free.

1 GB

Make your data last longer and do more

-like downloading and enjoy videos and music

Unlimited minutes

Get more talk time and chat for as long as.

you like


BT Mobile Extras available with all plans

Help protect your family online with BT Parental Controls

Decide what content your family can access online and manage your free BT Parental Controls.

Set monthly spend caps

So you don't get a surprise bill at the end of each month, you can set a limit on what you spend over and above your plan.

Download the BT Mobile app

Keep an eye on your spending and stay in control of your BT Mobile tariff, on the go.

Access free BT Sport on your mobile

Watch BT Sport free on your phone with our app if you order plans of 6GB or above. Get live sports and keep up to date with scores, highlights and more.

Download the My BT app

See your usage, pay your bills, check your order status or change appointments, on the go with the My BT app.

Access free BT Wi-fi

Get free unlimited internet access at any of our 18 million wi-fi hotspots worldwide



Frequently asked questions

You will need to have ordered a BT Mobile plan online during a promotional period and waited for the two week cooling off period to end. If you ordered a SIMO plan you will also need to have activated your sim card. You can claim your gift card at bt.com/mobileclaim by filling in the form.

Once we have confirmed your claim your card will be dispatched. This could take up to 45 days to arrive.
To keep track of your SIM usage, allowances and settings, just go to bt.com/mymobile
If you're a BT Mobile SIM Only customer you'll get a £50 discount code in your e-mail confirmation. Go to http://www.shop.bt.com/learnmore/telephony/bt-mobile select your phone and enter the code when asked. You’ll find the code in your e-mail order confirmation
When you place an order with BT Mobile you might need to go through the following checks
  • A credit check - this checks your credit worthiness and stops people fraudulently ordering things in your name. You might need to answer a few questions about your job history and bank account. The check will be recorded on your credit file.
  • An identity check - this is to protect you from identity theft and fraud. You'll need to answer a minimum of three questions about your personal finances which will be checked against your credit file.
  • A bank check - this is to make sure the details you've given match the details that Equifax have on file.
We don't see or file any of the information you provide. It's all checked by the credit reference agency. If you have any questions about your credit file you'll need to speak directly to Equifax.

For full details on the information we collect for these checks please see our Privacy Policy.

To find out more about credit checks and your credit history, please contact:
  • Equifax Credit File Advice Centre P.O. Box 1140
  • Bradford
  • BD1 5US
  • Tel: 0870 010 0583
  • www.equifax.co.uk.
  • Yes, if you're ordering a Mobile Handset DPD will deliver your parcel and you can track their progress here. You'll need to make sure you're home when it arrives so that you can sign for it (it must be the account holder who does that). DPD will text and email you on the morning it's due to arrive with a one-hour delivery window. If you need rearrange it, just follow the instructions in the message.

    If you order before 4pm Monday-Friday or 11am on Saturday, you'll get your phone on the next working day - including Saturdays. Some parts of the country (like Highlands & Islands and parts of Cornwall) might take up to 48 hours. When you order, you'll be able to choose your own delivery day (within 7 days).

    SIM orders are sent via Royal Mail First Class delivery and are normally received within 3 working days.

    Important Information