Once we have confirmed your claim your card will be dispatched. This could take up to 60 days to arrive.
To find out more about credit checks and your credit history, please contact:
If you order before 4pm Monday-Friday or 11am on Saturday, you'll get your phone on the next working day - including Saturdays. Some parts of the country (like Highlands & Islands and parts of Cornwall) might take up to 48 hours. When you order, you'll be able to choose your own delivery day (within 7 days).
SIM orders are sent via Royal Mail First Class delivery and are normally received within 3 working days.
The legal stuff
*Family SIM saving compared to the same number of individual SIMs bought on our standard SIM Only plan
We may change any prices and terms during you contract. If this affects you, we’ll tell you about important changes in advance, and you’ll be able to end your contract without any fees.
See our tariff guide for details of all our standard prices.
The BT Reward Card is issued by Blackhawk Network (UK) Ltd., pursuant to license by Mastercard International Incorporated.