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How it all works

  • 1.
    First of all, go to our set-up page.
  • 2.
    Then tell us your BT account number, current phone number, new address and moving date. You can find your account number on your bill.
  • 3.
    We'll check what services are available in your new home. If there's already a working line there we can have it up and running within a couple of days. And if we need to put in a new line, it usually takes up to 15 working days.

And that's it! You're all set.

Frequently asked questions

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