The cookie settings on this webpage are set to ‘allow all cookies’ to give you the very best experience. If you continue without changing these settings you consent to this - but if you want to you can change your settings at any time at the bottom of this page.
Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to make our website easier for you to use. You can remove any cookies already stored on your computer, but these may prevent you from using parts or our website.

How it all works

  • 1.
    First of all, go to our set-up page.
  • 2.
    Then tell us your BT account number, current phone number, new address and moving date. You can find your account number on your bill.
  • 3.
    We'll check what services are available in your new home. If there's already a working line there we can have it up and running within a couple of days. And if we need to put in a new line, it usually takes up to 15 working days.

And that's it! You're all set.

Frequently asked questions

  • {{tab.tab_title}}
{{question.question_title}}
{{question.question_title}}
See all questions