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How it all works

  • 1.
    First of all, go to our set-up page
  • 2.
    Then tell us your BT account number, current phone number, new address and moving date. You can find your BT account number and phone number on your bill or by logging in to My BT
  • 3.
    We'll check what services are available in your new home. If there's already a working line there we can have it up and running within a couple of days. And if we need to put in a new line, it usually takes up to 15 working days.

And that's it! You're all set.

Find out what broadband services are available in your new home.

Your home details will help us check which you're able to get.

Please enter a valid postcode
Please enter a valid landline number
Check now

Please select your address below

  • Sorry, we don’t have any addresses that match your query.

Can’t find your address? Get an estimate just using your postcode

We can't check your products online.

Please call us on 0800 100 400 to talk about products or your upgrade options.

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{{label}} † Factors affecting individual lines may mean that in a very small number of cases, broadband service may not be available. BT will always try to provide service but will advise you if this is not possible
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You could get

Fibre broadband

{{estDownloadRange}} Estimated download speed* range
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{{estDownloadSpeed}} Estimated download speed*

Standard broadband

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More about these speeds Less about these speeds

Estimated speeds

{{estDownloadRange}} Estimated download speed* range
{{minGuaranteedSpeed}} Minimum speed guarantee*
{{estDownloadSpeed}} Estimated download speed*
More about these speeds Less about these speeds

* BT always offers you the best speed possible on your line. Typically 80% of customers receive speeds within or above this range. The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The BT broadband range is an indication of the speed that other similar lines across the UK have achieved for their broadband service.

The actual speed depends on several factors such as the product option you choose, the processing power of your computer, how many people are using your broadband connection at the same time, whether you use a wireless or cable connection, the speed of the websites that you visit and the performance of our network. Speeds to be lower at peak times – peak times are evenings and weekend.

In the first ten days you may see your speed go up and down. When using a postcode only (rather than a telephone number) the checker results are less accurate. We use a best guess of where you live based on the centre point of the postcode and not the exact routing of the line to your address, and so the result must be treated with caution.

Where we’re able to provide a date for future fibre availability, it is indicative only and subject to change.

Find out what broadband services are available in your new home.

To move with us, you will need your BT Phone number and BT Account number. You can find these details on your bill, or by logging into My BT

We're checking what products you can get. This shouldn't take long.

Frequently asked questions

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