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How to switch your broadband, TV, phone or mobile:

How to switch your mobile

With BT Mobile, you can manage your spend and access the UK’s largest 4G and wi-fi network on your own phone, or buy one of our 4G phones.

  • We'll send you a confirmation email
    So you can see what you've picked and when it will arrive.

  • Your package will arrive
    Along with your phone/sim, you’ll get a welcome pack showing you how to get started.

  • Activate your SIM
    If you ordered a SIM only plan, you’ll need to activate it at www.bt.com/go. If you ordered a phone as well as a SIM, or you’re upgrading your existing plan, then your SIM is good to go.

  • Want to keep your old number?
    Visit www.bt.com/keepyournumber and enter your PAC code (from your old provider). If you’re not using a BT mobile, make sure it’s unlocked first.

Your phone/SIM will arrive within 1-2 business days.

See SIM Only Plans See Handset Plans

Frequently asked questions

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