Agreement Updates

Changes from 2nd April 2017

GUIDE TO CHANGES TO YOUR TERMS AND CONDITIONS

To read the terms and conditions that will apply from 2nd April, please click on the following links:

  1. BT Mail
  2. BT Cloud
  3. BT Tech Experts
  4. BT Virus Protect

We’re making some changes to your terms and conditions. These will come into effect from 2nd April 2017. We’ve changed the format so that all the terms and conditions for each of your (1) BT Mail, (2) BT Cloud, (3) BT Tech Experts; and (4) BT Virus Protect services are now each in one separate single agreement. This means the Residential Standard Terms and the BT Mail, BT Cloud, BT Tech Experts and BT Virus Protect Service Terms will no longer apply. We’ve also rewritten the terms and conditions and acceptable use policies using clearer language. These changes have made the terms and conditions and acceptable use policy shorter, simpler and easier to understand. Many of the terms and conditions have remained the same but where there are particular changes which we think you should be aware of, we have summarised what that means below. You can also access the new terms and conditions, and our updated policies online at www.bt.com/legalstuff. Please take time to read this update and the new terms and conditions carefully so you understand what’s changing and how it might affect you. The references to paragraphs in the summary below are references to paragraphs of the new terms and conditions.

1. CHANGES TO THE BT MAIL, BT CLOUD, BT TECH EXPERTS and BT VIRUS PROTECT TERMS AND CONDITIONS

YOUR USE OF THE SERVICES

We’ve added wording to make it clear that you must not use the Services in a way which may have a negative effect on our systems or security (amongst other things), and that you may also have to pay us our losses resulting from your misuse.

We’ve set out more clearly that you cannot connect equipment to our network which may harm it or anyone else’s equipment or services. If you do this, you’ll either have to disconnect it straight away, or allow us to, at your expense.

CHARGING YOU

Unless you tell us not to, we may charge any amounts you owe us directly to the credit or debit card which you have provided to us with details of and, by entering into this Agreement, you are authorising us to do so.

WHEN WE MAY STOP PROVIDING OR SUSPEND A SERVICE

We’ve set out more clearly, and extended the circumstances in which we can limit, suspend or end your services.

We’ve added wording to explain that if we suspend or end your service (because of something you do) we may charge you a fee to restart your service again and you’ll have to continue to pay us.

WHEN YOU BUY A NUMBER OF SERVICES

We’ve set out more clearly that if you’ve bought several services from us as part of an offer and you end some of those services but not all of them you may lose the benefit of the offer.

Sometimes we can only provide you with a particular service if we also provide you with one of our other services. For example, you may only take our BT TV Service if we also provide you with our BT Broadband Service. If one service ends or is suspended we may need to end or suspend another. If this is the case, we’ll tell you.

YOUR REMEDIES WHEN WE DON’T MEET OUR PROMISES

We’ve changed when and how we may be responsible or liable to you if we breach the terms and conditions.

OUR REMEDIES WHEN YOU DON’T MEET YOUR PROMISES

We have made changes to how we might charge you when you make a late payment for your services.

SOFTWARE UPGRADES

We’ve made it clear that to use software which forms part of the services or equipment you may have to agree to additional terms from time to time.

CHANGES WE MAY MAKE TO YOUR PRICES, SERVICES, EQUIPMENT OR TERMS

We’ve set out more clearly the reasons why, when and how we can make changes to your prices, services, equipment or terms and conditions.

We’ve also added terms which allow us to move you from one product to another equivalent or better product if your original product is no longer available. We will tell you before we do this and if the change is to your significant disadvantage, you may choose to end your Service. We may also move you to a new product for a free trial period.

EVERYTHING ELSE

We’ve added wording to make clear that if any part of the terms and conditions is found not to be valid, the other parts of the terms and conditions will still continue to apply.

We’ve changed our terms and conditions to confirm that these terms are under the laws of England and Wales and that the English and Welsh courts have exclusive jurisdiction. However, if you live in Scotland or Northern Ireland local law will apply and the local courts will have exclusive jurisdiction there.

ACCEPTABLE USE POLICY

We’ve made various changes to our acceptable use policy to change the way in which you can use our products and to make them simpler and clearer.

BT MAIL TO BT YAHOO MAIL CHANGES TO TERMS AND CONDITIONS

The terms and conditions for customers being moved from BT Mail to BT Yahoo Mail will change. These will come into effect from the date set out in your notification. This is because Yahoo requires its Additional Terms of Service to be part of the BT Yahoo Mail terms and conditions.

The Yahoo Additional Terms of Service can be read here: https://policies.yahoo.com/ie/en/bt/terms/product-atos/comms/index.htm

Changes from 3rd July 2016

GUIDE TO CHANGES TO YOUR TERMS AND CONDITIONS

We’re making some changes to your terms and conditions. These will come into effect from 3 July 2016. We’ve changed the format so that all the terms and conditions for each of your (1) BT Telephone and Broadband, (2) BT TV, (3) BT Sport; and (4) BT Mobile services are now each in one separate single agreement. This means the Residential Standard Terms, the Telephone Service Terms, the Broadband Service Terms, the TV Service Terms, the Sport Service Terms, the Mobile Service Terms and the Packaged Service Terms will no longer apply. We’ve also rewritten the terms and conditions and acceptable use policies using clearer language. These changes have made the terms and conditions and acceptable use policy shorter, simpler and easier to understand. Many of the terms and conditions have remained the same but where there are particular changes which we think you should be aware of, we have summarised them in this leaflet. You can also access a summary of the changes, the new terms and conditions, and our updated policies online at www.bt.com/legalstuff You can also obtain a printed copy of the terms and conditions by calling us on 0800 032 6978. Please take time to read this leaflet and the new terms and conditions carefully so you understand what’s changing and how it might affect you. The references to paragraphs in the summary below are references to paragraphs of the new terms and conditions.

1. GENERAL CHANGES TO ALL OF OUR TERMS AND CONDITIONS

We have made the following changes to the BT Telephone and Broadband, BT TV, BT Sport and BT Mobile Terms and Conditions:

YOUR USE OF THE SERVICES

We’ve added wording to make it clear that you must not use the Services in a way which may have a negative effect on our systems or security (amongst other things), and that you may also have to pay us our losses resulting from your misuse. (Paragraph 6 BT Telephone and Broadband, Paragraph 7 BT TV, Paragraph 7 BT Sport, Paragraph 7 BT Mobile.) We’ve set out more clearly that you cannot connect equipment to our network which may harm it or anyone else’s equipment or services. If you do this, you’ll either have to disconnect it straight away, or allow us to, at your expense. (Paragraph 23 BT Telephone and Broadband, Paragraph 35 BT TV, Paragraph 27 BT Sport, Paragraph 30 BT Mobile.)WHEN WE MAY STOP PROVIDING OR SUSPEND A SERVICE We’ve set out more clearly, and extended the circumstances in which we can limit, suspend or end your services. (Paragraph 11 BT Telephone and Broadband, Paragraph 15 BT TV, Paragraph 14 BT Sport, Paragraph 16 BT Mobile.) We’ve added wording to explain that if we suspend or end your service (because of something you do) we may charge you a fee to restart your service again and you’ll have to continue to pay us. (Paragraph 11 BT Telephone and Broadband, Paragraph 15 BT TV, Paragraph 14 BT Sport, Paragraph 16 BT Mobile.)

WHEN YOU BUY A NUMBER OF SERVICES

We’ve set out more clearly that if you’ve bought several services from us as part of an offer and you end some of those services but not all of them you may lose the benefit of the offer. (Paragraph 12 BT Telephone and Broadband, Paragraph 16 BT TV, Paragraph 15 BT Sport, Paragraph 18 BT Mobile.) Sometimes we can only provide you with a particular service if we also provide you with one of our other services. For example, you may only take our BT TV Service if we also provide you with our BT Broadband Service. If one service ends or is suspended we may need to end or suspend another. If this is the case, we’ll tell you. (Paragraph 12 BT Telephone and Broadband, Paragraph 16 BT TV, Paragraph 15 BT Sport.)

YOUR REMEDIES WHEN WE DON’T MEET OUR PROMISES

We’ve changed when and how we may be responsible or liable to you if we breach the terms and conditions. (Paragraphs 14 and 15 BT Telephone and Broadband, Paragraphs 18 and 19 BT TV, Paragraphs 17 and 18 BT Sport, Paragraphs 20 and 21 BT Mobile.)

OUR REMEDIES WHEN YOU DON’T MEET YOUR PROMISES

We have made changes to how we might charge you when you make a late payment for your services. (Paragraph 9 BT Telephone and Broadband, Paragraph 13 BT TV, Paragraph 12 BT Sport, Paragraph 13 BT Mobile.)

SOFTWARE UPGRADES

We’ve made it clear that to use software which forms part of the services or equipment you may have to agree to additional terms from time to time. (Paragraph 23 BT Telephone and Broadband, Paragraphs 7, 32, 33 and 35 BT TV, Paragraph 7 BT Sport, Paragraph 30 BT Mobile.)

CHANGES WE MAY MAKE TO YOUR PRICES, SERVICES, EQUIPMENT OR TERMS

We’ve set out more clearly the reasons why, when and how we can make changes to your prices, services, equipment or terms and conditions. (Paragraphs 17-21 BT Telephone and Broadband, Paragraphs 22-28 BT TV, Paragraphs 19-25 BT Sport, Paragraphs 23-27 BT Mobile.)We’ve also added terms which allow us to move you from one product to another equivalent or better product if your original product is no longer available. We will tell you before we do this and if the change is to your significant disadvantage, you may choose to end your Service. We may also move you to a new product for a free trial period. (Paragraph 22 BT Telephone and Broadband, Paragraph 29 BT TV, Paragraph 26 BT Sport, Paragraph 28 BT Mobile.)

EVERYTHING ELSE

We’ve added wording to make clear that if any part of the terms and conditions is found not to be valid, the other parts of the terms and conditions will still continue to apply. (Paragraph 30 BT Telephone and Broadband, Paragraph 41 BT TV, Paragraph 33 BT Sport, Paragraph 35 BT Mobile.) We’ve changed our terms and conditions to confirm that these terms are under the laws of England and Wales and that the English and Welsh courts have exclusive jurisdiction. However, if you live in Scotland or Northern Ireland local law will apply and the local courts will have exclusive jurisdiction there. (Paragraph 30 BT Telephone and Broadband, Paragraph 41 BT TV, Paragraph 33 BT Sport, Paragraph 35 BT Mobile.)

ACCEPTABLE USE POLICY

We’ve made various changes to our acceptable use policy to change the way in which you can use our products and to make them simpler and clearer.

2. GENERAL CHANGES TO SOME OF OUR TERMS AND CONDITIONS

We have made the following changes to the BT TV, BT Sport and BT Mobile terms and conditions:

CHARGING YOU

Unless you tell us not to, we may charge any amounts you owe us directly to the credit or debit card which you have provided to us with details of and, by entering into this Agreement, you are authorising us to do so. (Paragraph 13 BT TV, Paragraph 12 BT Sport, Paragraph 13 Mobile.) We have made the following changes to the BT Telephone and Broadband, BT TV and BT Mobile Terms and Conditions:

REPLACEMENT EQUIPMENT

We’ve updated this paragraph to make it clear that when we provide you with replacement equipment it may be ‘as new’ equipment which is second hand but has been refurbished. (Paragraph 16 BT Telephone and Broadband, Paragraph 21 BT TV, Paragraph 22 BT Mobile.)

3. SERVICE SPECIFIC CHANGES

The following changes apply to the individual services which you may get from us in addition to the changes described above:

BT MOBILE

We’ll shortly be offering a new BT Mobile Handset Plan. We’ve therefore set out the new terms and conditions that will apply if you decide to upgrade from a BT Mobile SIM Only Plan to a BT Mobile Handset Plan. These include things like when you will own the equipment we provide you with, how you are permitted to use it and what happens if you end your BT Mobile Handset Plan early.

YOUR USE OF THE BT WIFI SERVICE

We may give you access to our BT Wi-fi service. You mustn’t share your access details with anyone else or connect (or allow anyone else to connect) to the BT Wi-fi service using devices other than your BT Handset or other compatible handset that uses a BT SIM card. If you do we may suspend your access to the BT Wi-fi service. (Paragraph 7.)

DOWNGRADING

You will not be able to downgrade your BT Mobile SIM Only Plan or service features unless we agree that you can. (Paragraph 29.)

IF YOU CHANGE YOUR MIND AFTER UPGRADING

If you upgrade from a BT Mobile SIM Only plan to a BT Mobile Handset Plan you cancel your handset plan during your cooling-off period you will go back onto your BT Mobile SIM Only plan for the rest of your original SIM Only minimum term. You will also have to return the handset to us with any other equipment provided. (Paragraph 5 BT Mobile.)

HOW AND WHEN WE MAY MAKE CERTAIN CHANGES

We have clarified when and how we may make certain changes to the Service Features and SIM Cards. (Paragraph 23 BT Mobile.)

BT TV

HOW YOU USE THE SERVICE

We have made it clear that you must keep you device connected to the internet at all times. (Paragraph 7 BT TV.)

CHANGES TO THE CONTENT

We have made it clear that the Content is variable and the Content might change from time to time. (Paragraph 22 BT TV.) We’ve also set out more clearly when we can make changes to the Content on the Service. (Paragraphs 22 – 26 BT TV.)

AVAILABILITY OF CONTENT

The Content available on the Box Service and the Player Service may be different. (Paragraph 6 BT TV.) We may not be able to show certain Content on certain devices. Also, some of the Channels and other Content are provided to us by third parties and we can’t guarantee the availability of this Content. We may also change the Content we supply as part of the Service from time to time, for example if certain Content isn’t available, or may only be available in certain parts of the UK. (Paragraph 12 BT TV.) The Content which you are able to receive as part of the Service will depend on which BT Broadband Service you get from us. For example, if you take copper BT Broadband Service you may not be able to view the same Content that you get if you take our fibre BT Broadband Service. (Paragraphs 7 BT TV.)

YOUR USAGE

We have clarified that in certain circumstances Content you watch on your set top box that is not provided by BT will count towards the download limit for BT Broadband (where applicable). If you exceed your download limit, you may be charged for any additional usage. (Paragraph 9 BT TV.)

PURCHASED CONTENT

In certain circumstances where you purchase Content on the BT TV Service we have made it clear that we will provide you with a digital copy of that Content and not a DVD. (Paragraph 32 BT TV.)

PROBLEMS WITH THE SERVICE

We’ve changed the Agreement to make it clear that if you’ve experienced a problem with the Service or Equipment then legal options may be available to you (for example, you may have the right to a repair or replacement or in some circumstances a refund). For more information about these rights visit www.adviceguide.co.uk (Paragraph 18 BT TV)

BT SPORT

CHANGES TO THE CONTENT

We have made it clear that the Content is variable and the Content might change from time to time. (Paragraph 19 BT Sport.) We’ve also set out more clearly when we can make changes to the Content on the Service. (Paragraphs 19-23 BT Sport.)

AVAILABILITY OF CONTENT

The Content and functionality you receive may differ depending on which Service you take, what device you watch it on and the software on that device. For example, the Content on the BT Sport Website may differ from the Content available on the BT TV Platform. (Paragraph 6 BT Sport.) We may not be able to show some Content on certain devices. For example, Content and functionality available via the BT Sport app may differ depending on which platform your mobile device supports. (Paragraph 6 BT Sport.) Some of the Channels and other Content are provided to us by third parties and we can’t guarantee the availability of this Content. We may also change the Content we supply as part of the Service from time to time, for example if certain Content isn’t available, or may only be available in certain parts of the UK. (Paragraph 11 BT Sport.)

PROBLEMS WITH THE SERVICE

We’ve changed the Agreement to make it clear that if you’ve experienced a problem with the Service then legal options may be available to you (for example you may have the right to a repair or replacement or in some circumstances a refund). For more information about these rights visit www.adviceguide.org.uk (Paragraph 17 BT Sport.)

Back to top